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BEST WESTERN Hospitality Lane

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BEST WESTERN Hospitality Lane
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275 Reviews from our TripAdvisor Community

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Showing 268: English reviews
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Reviewed 6 days ago NEW

I literally stayed here for less than 11 hours as I got in late at night and had to leave early in the morning. Unfortunately, as I checked in, the desk attendant said that they only had smoking rooms available. I was positive that I did not reserve a smoking room. She indicated that it was too late to cancel...

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Helpful?
Thank Kenrick A
Big Bear Lake, CA
Reviewed 1 week ago

Convenient location, clean rooms, friendly staff. The area feels a little sketchy, but it was fine. Good for an overnight when you are on the road. There is a Claim Jumper Steakhouse within walking distance for dinner.

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Thank KimBigBearLake_CA
Lincoln, United States
Reviewed 1 week ago

Excellent staff service at this BW. Had great breakfast selections and earlier availability than other hotels. I thought coffee might not be so great because it was from a machine, but it was very tasty and just brewed each time!

Review collected in partnership with Best Western
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Thank julielC3281DL
Victoria, Canada
Reviewed 2 weeks ago

Very impressed with the General Manager and all of the staff we encountered. The room was clean and modern. Breakfast very good and tastefully presented. It is also close to I-10. Highly recommended staying there.

Review collected in partnership with Best Western
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Thank 402darylh
Reviewed 3 weeks ago via mobile

Stayed at this location while on a business trip. To be located on hospitality lane, the front desk attendant wasn't so hospitable. Had an issue with some towels in my room being stained. The rooms seems recently remodeled. Wasn't a fan of the half carpet, half wood floors. Location was great though. Right next to the interstate. Parking isn't that...

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Thank Jarron S
bwhl, General Manager at BEST WESTERN Hospitality Lane, responded to this review

Dear Guest, Thank you for your input on your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the...

Reviewed 3 weeks ago

Overall the hotel is a great value, make sure to request a room not next to a smoking area, if non smoker. Our room smelled of smoke and were only given a chose to spray our room with a smoke elimination spray. Would not help.

Review collected in partnership with Best Western
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Thank D7640MIvictors
bwhl, General Manager at BEST WESTERN Hospitality Lane, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. The staff here at the Best Western Hospitality Lane tries our best to keep the room condition optimal for our guests, however the building is also quite old and...

California
Reviewed 4 weeks ago

I've stayed at this property several times due to the fact that I get my healthcare at the local VA Medical Center in nearby Loma Linda. Sometime in the past year or so, the franchise owner of this property had the carpeting taken out of the rooms and replaced it with some sort of faux wood flooring. No doubt this...

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1Thank NoFabrezePlease
BestWesternHotels, Corporate at BEST WESTERN Hospitality Lane, responded to this review

We are sorry to hear your recent stay with us did not exceed your expectations. We appreciate your feedback, and we hope you give us another chance in the future to make it right. - Best Western Hotels & Resorts

Reviewed 20 January 2017 via mobile

We had to stay here for a night due to a snowstorm. It's very clean, beads are super COMFY! Coffee maker, mini fridge which was perfect because we had meat, milk, beer, etc (for our original trip), microwave, iron).

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Thank paola n
Auburn, California
Reviewed 16 January 2017

Nice Hotel. in room coffee pot did not work. The egress from the hotel was interesting as there is no direct way to the main road. While it makes the stay secluded it is fun leaving. I would sat here again.

Review collected in partnership with Best Western
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Thank zenbiker4
New Orleans, LA
Reviewed 12 January 2017

After traveling from Louisiana to California for four days with a dog, you really appreciate a hotel that has rooms that are clean, fresh smelling and decor that doesn't look like it was last updated in the 80s. The floors were not carpet which I liked because I feel like they can clean it better when people leave. The bathroom...

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Thank lovedemsaints

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
All rooms come with a complimentary breakfast bar, microwave, refrigerator, hair dryer, iron & board, coffeemaker, and high speed internet access. We have guest laundry facility, swimming pool, and spa. ... more   less 

Additional Information about BEST WESTERN Hospitality Lane

Address: 294 East Hospitality Lane, San Bernardino, CA 92408
Region: United States > California > San Bernardino
Price Range: €68 - €91 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hospitality Lane 2.5*
Number of rooms: 83
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Best Western and Orbitz so you can book your BEST WESTERN Hospitality Lane reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Hospitality Lane Hotel San Bernardino
Best Western San Bernardino
San Bernardino Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hospitality Lane staff and other travellers.
1 question
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12 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If they offer you a smoking room as the last option, double check on line sites to see if they are lying!”
 of 5 bubbles kenricka2014, 22 Feb 2017 | Read review
“Older hotel, remodeled, ask to see your room.”
 of 5 bubbles 538rhettf, 11 Oct 2016 | Read review
“Ask for a room away from the street”
 of 5 bubbles woodmister, 1 May 2016 | Read review
“Do not get a room that borders the neighboring gas station and intersection; you'll be sorry that you did.”
  • Entering the room looking toward bathroom.
  • Room does look nice though...
  • Huge gap between door and frame; yes it's closed.
 of 5 bubbles 216MatthewC, 26 Apr 2016 | Read review
“Get away from road side. If you want quiet, don't stay here. If you want to listen to your neighboring guests, stay here.”
 of 5 bubbles russw141, 12 Jan 2016 | Read review
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