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DoubleTree by Hilton San Bernardino

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DoubleTree by Hilton San Bernardino
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246 Reviews from our TripAdvisor Community

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Showing 241: English reviews
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Menlo park
Reviewed 4 days ago NEW

This was in my life worst experience of staying in a big hotel Chain. Last time I stayed in doubletree was in Palm Springs and experience was pleasant. I do not recommend San Bernardino double tree to people who like clean and quiet rooms. Stains on shower curtain and furniture, dusty bathroom, noisy air conditioner inconsiderate staff with no solutions...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 712sch
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

712sch, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to...

Spring Lake, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Excellent staff, great value. The hotel is close enough to the interstate to continue the trip, and far enough for no noise. The rooms a impeccable. Check-in Team - wow! In and resting in no time at all! BIG feature: The grounds are well-kept AND parking is secure. We had stuff in the car - secure. Every had a great...

Review collected in partnership with DoubleTree by Hilton
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1Thank James M
About Hotel's Favourite Review
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

James, Thank you so much for taking the time to review your recent "excellent" stay with us. We work hard at DoubleTree by Hilton to make sure each guest has a memorable experience from the start of the reservation process to the final checkout. Please come visit us again when your travels bring you back to the San Bernardino area....

Temecula, United States
Reviewed 5 days ago NEW

This is a less that par Hilton, Usually they are very nice and well trained staff. This one had poorly trained staff with a lack of attention. Try another hotel if you have to stay in this area. The staff could care less if you were waiting for something and has no idea how to operate the front desk. The...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 145irisb
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

145irisb, Thank you for reviewing your recent stay at the DoubleTree by Hilton. Please accept my apologies that we failed to meet your expectations. Service is a foundation that the DoubleTree by Hilton has come to base its reputation upon and we are sorry that we missed the mark. I hope that you will consider this experience as the exception...

Warner Robins, United States
Reviewed 5 days ago NEW

The night before the departure date, there was a large group of people being very loud in the entry/lobby area of the hotel that seemed to be a political group and business owners with the Mayor speaking. It was so loud in there that I could not hear my co-worker talking right next to me at the bar. We notified...

Review collected in partnership with DoubleTree by Hilton
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Thank R243NEscottk
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

R243NEscottk, Thanks you for sharing your feedback about the city councilperson that decided to have the impromptu cocktail gathering at our restaurant. Please accept my apologies on behalf of the group and hotel for the less than enjoyable experience which you encountered. Your comments have been shared with the food & beverage department's leadership team and they will recommend the...

Las Vegas, United States
Reviewed 1 week ago

Came out here for an Aunt's surprise party. My brother chose this hotel, which was very nice & clean. Entire staff was super friendly & helpful. Our entire Vegas family (5 rooms) stayed here and all said they enjoyed their stay with absolutely no issues. This was a great trip all around!!

Review collected in partnership with DoubleTree by Hilton
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Thank 297rosey
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

297rosey, Thank you so much for choosing the DoubleTree by Hilton San Bernardino to be your home away from home during your trip to Southern California for your aunt's surprise party. It is so wonderful to read that your entire family had great trip. Safe travels back to the Las Vegas area. Please come back and visit us again soon....

Anniston, Alabama
Reviewed 1 week ago

The cleanliness of this hotel falls far short of the standard of Hilton. At no time did I see any staff cleaning the rooms. I did see one housekeeper mopping out the elevators, but missing the interior corners of the elevator. The oatmeal at breakfast was watery and lukewarm. While there was fruit, variety was limited.

Review collected in partnership with DoubleTree by Hilton
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Thank ServiceDogsRock
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

ServiceDogsRock, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to...

Sacramento, United States
Reviewed 1 week ago

A little pricy without the discount but the rooms are clean and so were the hallways and lobby. Their buffet breakfast at $16 is better than IHOP nearby. They are renovating their fitness center which is already equipped with new machines unlike other hotels where the equipment are obsolete if not broken. The location is great with nice dining choices...

Review collected in partnership with DoubleTree by Hilton
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Thank 90benhurb
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

90benhurb, Thank you very much for taking the time to review your recent stay. We appreciate your 4 out 5 rating and are pleased to know that our breakfast offering is better than our nearby breakfast restaurant! I hope that you will come back and visit us again soon. Warmest Regards, Timothy Wagner General Manager

Temple, Texas
Reviewed 1 week ago

There are not many hotels in San Bernardino Ca. that you may feel safe. This is one of the safe ones. It maybe a little pricey but is very nice and the location is very close to restaurants up and down Hospitality Lane. Claim Jumper and Black Angus are right across the street. The beds at this hotel are some...

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Helpful?
Thank rsanford24
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

rsanford24, Thank you so much for the 5 out of 5 review! It is always reassuring to know that we met all of our guest's expectations and provided them with an experience that they would refer to others. I hope that you will come back and visit us again soon. Very Respectfully, Timothy Wagner General Manager

Gilbert
Reviewed 1 week ago

I contacted the front desk three times about not receiving replacement towels our 1st full day there. We used them the evening we arrived. Although this is a 3 star hotel they don't replace glasses when you use them - they are where we left them in a dirty condition. I was told this was hotel policy.

Review collected in partnership with DoubleTree by Hilton
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Thank Robert B
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Robert B, Thank you for taking the time to share your feedback about your recent stay. Please accept my apologies on behalf of the housekeeping team for not meeting your expectations. Please know that I will personally address your concerns with our Director of Housekeeping and ensure that future guest properly have their glassware replaced after usage and that terry...

Cambridge, Canada
Reviewed 1 week ago

Coleen and her staff were amazing through out the 4 days we were there. We had a group of 24 and they treated all guests as family. I would recommend this hotel again and again. The rooms were very clean and comfortable. The staff were pleasant and inviting at all time.

Review collected in partnership with DoubleTree by Hilton
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Thank G2733EJjohnb
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

G2733EJjohnb, What a great review! Thank you so much for taking the time to share your thoughts about Coleen and guest services team. I will personally share your feedback with her and I'm sure it will make her day! I hope that you will come back and visit us all again very soon. Warmest Regards, Timothy Wagner General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located on the city’s ‘restaurant row,’ DoubleTree by Hilton San Bernardino is an ideal venue for business and leisure travelers. Next to the 10-215 interchange, we are just minutes from the San Manuel Amphitheater, San Manuel Indian Bingo & Casino, National Orange Show, Auto Club Speedway (NASCAR), Ontario International Airport (ONT) and more. Enjoy our signature warm chocolate chip cookie you’ll receive on arrival. Unwind in a comfortable guest room that features modern decor, complimentary WiFi, HDTV, work desk, coffee maker, and multiple phone lines. Upgrade to enjoy views of the mountains and a refrigerator in your room. Don’t forget to check out our special offers page for a variety of packages and exclusive savings. Relax in our outdoor heated pool and hot tub, work on your exercise routine in our 24-hour fitness center with cardiovascular and weight equipment, or test your skills in our game room. Over 10,000 sq. ft. of meeting and exhibit space makes this one of the most popular venues in the area. The Cutting Board offers comfort food with a modern twist, a variety of beverages, micro brews and custom cocktails, as well as outdoor patio seating, open daily for lunch and dinner. For breakfast, select from an expansive buffet or cooked-to-order meal in our Sunrise Room. You may choose to stay in with our In-room dining service. Pick up your favorite beverage, Starbucks coffee, or a to-go meal at the Made Market, our coffee shop. ... more   less 

Additional Information about DoubleTree by Hilton San Bernardino

Address: 285 E Hospitality Ln, San Bernardino, CA 92408-3411
Region: United States > California > San Bernardino
Price Range: €106 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Bernardino 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Hilton San Bernardino Hotel San Bernardino
Hilton Hotel San Bernardino
San Bernardino Hilton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton San Bernardino staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are not a Hiltons honor member ~join! The 7th floor is for honor members”
 of 5 bubbles tag2011, 26 Feb 2017 | Read review
“Comfortable stay for business travel- close to I-10”
 of 5 bubbles jenniferjF8823VN, 3 Dec 2016 | Read review
“I think the East Tower may be to most business traveler's liking, away from the tourists”
 of 5 bubbles 411brianb411, 10 Aug 2016 | Read review
“Lower numbered rooms are closer to the stairways.”
 of 5 bubbles BBallDad88, 23 Jul 2016 | Read review
“We had several family members staying in different rooms. Everyone agreed that the rooms were QUIET, clean, and very comfortable.”
 of 5 bubbles Elizabeth85122, 15 Jul 2016 | Read review
5 of 5