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DoubleTree by Hilton San Bernardino

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Traveller (27)
Room & Suite (42)
Dining (7)
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Overview
  • Excellent54%
  • Very good26%
  • Average8%
  • Poor6%
  • Terrible6%
Travellers talk about
“double tree”(24 reviews)
“cookies”(28 reviews)
“front desk”(36 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton San Bernardino
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton San Bernardino
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (372)
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Traveller rating
192
95
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23
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192
95
31
22
23
Show reviews that mention
All reviewsdouble treecookiesfront deskcomfortable seatingbusiness tripfitness roomwould definitely stay here againfitness centerrooms are nicerecommend this hotelclean hotelup to dateinland empiregreat place to staynice stayenjoyed my stayloma linda
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1 - 5 of 363 reviews
Reviewed 2 weeks ago via mobile

Hotel was not clean to the Doubletree standard. Not close. The hotel, as a whole, is in need of a remodel. The sink is located outside of the bathroom which isn't a big deal unless someone is still sleeping while someone is getting ready in...More

Thank Paul A
Response from Kurt H, General Manager at DoubleTree by Hilton San BernardinoResponded 2 weeks ago

Dear Paul, we appreciate the time, you took to give us some insightful observation on how we could improve our guest experience. We forwarded you observations about cleanliness to the Executive Housekeeper, who will discuss it with the team. We are currently working on a...More

Hotel's Favourite
Reviewed 14 April 2018

Clean rooms, good food, near many eateries. Housekeeping was excellent, restaurant and bar staff extremely attentive. Front desk could have been a little friendlier, as could the staff in the marketplace, but overall, I would absolutely stay here again when in the area.More

Thank RoadTripper309
Response from Kurt H, General Manager at DoubleTree by Hilton San BernardinoResponded 2 weeks ago

Dear Roadtripper309, We certainly appreciate you taking the time and writing compliments about our food and attentive bar staff. as you mentioned we are in a prime location on Hospitality Lane, close to all venues.. I sincerely apologize for any inconveniences you may have had...More

Reviewed 3 weeks ago via mobile

They just hosted my Daughter's Quince, on the 21st of April . We can't say enough about, the excellent Service and care they gave us. Everything went off so smoothly and efficiently. Pamela Morgan and Daisy Are an awesome tag team and there staff are...More

Thank Jaime P
Response from Kurt H, General Manager at DoubleTree by Hilton San BernardinoResponded 2 weeks ago

Dear Parra Family, We are excited to hear you Daughters Quince was a full success. I will forward your lovely remarks to Pam and Daisy and commend them for their efficiency. We look forward to hosting you soon for another occasion! Kurt Helm

Reviewed 3 weeks ago via mobile

I expected this to be an awesome stay but it was quite lackluster due to the chronic inattentive staff. I once walked down to the bar for a meal, made contact with the bartender and spoke to him, and no one came to bring me...More

Thank Jennifer L
Response from John-HiltonHelp, on behalf of management at DoubleTree by Hilton San BernardinoResponded 3 weeks ago

Dear Jennifer L, Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved. We apologize for the many issues encountered, and we are working with our team to ensure the situations don’t happen again. Your feedback is...More

Reviewed 4 weeks ago

Overall wasn’t a bad stay. The phone in the room didn’t work and the odor of marijuana from the room next door was the worst part. But, the beds were comfortable and it was nice having two sinks in the bathroom.More

Review collected in partnership with DoubleTree by Hilton
Thank nandrella00
Response from Kurt H, General Manager at DoubleTree by Hilton San BernardinoResponded 3 weeks ago

Dear Nandrella00, We appreciate you taking the time to post your observations on TripAdvisor. We are glad to hear you had a good night of sleep due to our comfortable mattresses and enjoyed the space in our spacious bathroom. We will continue to work with...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Banquet Room
Self-Serve Laundry
Conference Facilities
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$128 - US$249 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$128 - US$249 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Accessible rooms
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Traveller (27)
Room & Suite (42)
Dining (7)
Pool & Beach (5)
Questions & Answers
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Amie M
1 October 2017|
AnswerShow all 3 answers
Response from | Property representative |
Good Evening! Your best bet is either going to be a taxi or uber/lyft. The venue is not too far away probably about a 10 minute ride. Let us know if you would like for us to set up a ride for the show. George Moraila Front... More
1
Vote
Eben P
6 February 2017|
AnswerShow all 2 answers
Response from Jennifer J | Reviewed this property |
I remember it to be only the refrigerator and coffee maker as well. I hope things work out for your travels.
0
Votes
Eben P
5 February 2017|
AnswerShow all 3 answers
Response from Timothy W | Property representative |
Thank you so much for the question. Yes, microwaves are available on a first come first serve basis. Please let our front desk agents know upon check-in and we would be happy to accommodate your request. Enjoy your stay... More
1
Vote
Room Tips
"No other things I will recommend to choose here!"
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"Reserve a back up room at another property."
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"Room 4022 was at the end of the hall, close to the back of the west tower, above the banquet rooms. Very..."
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"If you are not a Hiltons honor member ~join! The 7th floor is for honor members"
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