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As soon as we got off the elevator to go to our room. It smelled of marijuana. The room also smelled. We had to get air freshener just so that we could stay to sleep. We had heard there were not any other avail rooms...More
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Thank Valerie B
Response from Adrienne D, Front Office Manager at Hilton Garden Inn San BernardinoResponded 3 days ago
Thank you for taking the time to share your experience regarding your recent stay at our property. I sincerely apologize for any inconvenience caused to you by the odor in your room. We are a 100% smoke-free property and charge a fine for any guest...More
Very nice room. We sat in the lobby by the fire and had a snack with wine. Very nice and peaceful. Would stay here again. Staff is very friendly and helpful. Easy to find hotel. Lovely pool. Too cold tonight!More
Thank HomeStore S
Response from Adrienne D, Front Office Manager at Hilton Garden Inn San BernardinoResponded 16 January 2018
Thank you for taking the time to share your experience about your recent stay at our hotel. I am so pleased to hear you were able to enjoy the cozy lobby and fireplace. We look forward to welcoming you back to our hotel in...More
A comfortable, well-maintained facility brightened further by the presence of excellent, welcoming staff. An attractive, well-appointed room with a good bed, an adjustable desk chair, an excellent exercise room, and other amenities. There was one maintenance issues--a leaky (and poor quality) shower head, which I...More
A messed up reservation from the beginning. A king room booked. Dbl queen given. Small room filled with 2 beds. Staff wasn’t concerned at all with our dissatisfaction. Very complacent. We were booked to stay 4 nights. We stayed 30 mins, checked out & went...More
Clean, modern, fresh. We had a two bedroom suite which is actually just a larger room divided by a partial wall. That was represented in the pictures online and were fine for our purposes . Friendly staff by phone and in person. Beautiful lobby. Even...More