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DoubleTree by Hilton Hotel Sacramento

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DoubleTree by Hilton Hotel Sacramento
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1,256 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Sacramento
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Showing 1,246: English reviews
Clovis, United States
Reviewed 27 July 2016

We attempted to check in but were told no rooms were ready except one of the 2 rooms we booked. They said they would call me when the room was ready in about 1 hour. They never called. I had to call the hotel and we finally checked into the second room at 8:30 PM. The room seemed dated. There...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Victor A
Chad R, General Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Hi Victor, Thank you very much for your recent stay with us and for providing some good candid feedback. I greatly regret the challenges you experienced, particularly with the delay in getting into one of your rooms. I am very sorry for this inconvenience. It also concerns me to hear that we apparently didn't have the correct special request information...

Reviewed 26 July 2016 via mobile

although the reservation was a total cluster with two different confirmations for a one week stay,...I was happy to see the lobby and the cafe inside. Food was good but,don't get the ahi salad,...the service was good. The front desk people should be friendlier and the room was nice, good size and great beds. Warm cookies are always a hit...

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Helpful?
Thank Pinkbroker
Redwood City, California
Reviewed 25 July 2016

I would have really like to give more stars, but there seems to be a real paradox with this hotel. On the one hand it is attempting to be the best in the area, and on the other hand it seems hell bent on alienating guests and forcing them not to return. I’m not going to state anything else new...

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2Thank estelemil2016
Chad R, General Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Hi Estele, Thank you so much for your recent stay with us, and it's great to hear you got to have some fun at the California State Fair right up the street! I carefully reviewed your feedback, which I greatly appreciate, and I regret that a number of aspects of your stay fell below your satisfaction, particularly with the delay...

Washington DC, District of Columbia
Reviewed 24 July 2016

This could be a beautiful property. The grounds are very nice but the buildings are in dire need of refurbishing. The rooms were very dirty. On the upside, the staff was very friendly and usually helpful.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 485debraf
Chad R, General Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Hi Debra, Thank you so much for staying with us recently. I'm happy to hear that you particularly enjoyed the friendly service from the hotel team. I regret, however, that not all aspects of your stay met your expectations. Please accept my apologies for the inconvenience. On a brighter note, we are indeed scheduled for a major multi-million dollar renovation...

Redding, California
Reviewed 23 July 2016

Location was great, food was spendy, room was clean and comfortable. The was a federal vehicle innthe parking lot with 3 busted out windows so beware pool was very dirty. ... not sure if I'll stay again.

Review collected in partnership with DoubleTree by Hilton
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Thank 335colleens
Chad R, General Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Hi Colleen, Thank you so much for your recent stay with us and for providing some feedback. I regret that not every aspect of your stay met your expectations, particularly with the pool. I'm very sorry for the inconvenience. Sincerely, Chad Rogers General Manager

Indianapolis, Indiana
Reviewed 21 July 2016

I stayed at the hotel with my family for are family reunion. The hotel staff was great helpful in every way the shuttle buses that they had to take us to the state Fair was always on time. My family enjoyed it.

Review collected in partnership with DoubleTree by Hilton
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Thank Shelby L
Lafayette, California
Reviewed 21 July 2016

Overpriced for value. The room was not very clean. Mildew in the bathroom shower. Stains on the sheets. I used points. At least I didn't have to pay cash. Other hotels are a better value. I usually try to stay at hiltons, but this one is poor.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Avaahearn
Chad R, General Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Hi Avaahearn, Thank you for taking the time to provide some feedback about your recent stay with us. I regret that not every aspect of your stay met your expectations. Please know that we take your comments very seriously, and I apologize for the inconvenience. Sincerely, Chad Rogers General Manager

Palo Alto, California
Reviewed 19 July 2016

The water in the bathroom sink smell like mildew.... which I washed my face with and had my face stinky.. I did notify the front desk they were very friendly and apologetic hopefully that you should have been

Review collected in partnership with DoubleTree by Hilton
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Thank E6327FJteresad
Carrollton, Texas
Reviewed 13 July 2016

The Doubletree Sacramento is an older hotel (not fancy) that is easy to get in and out of if you're on ground floor (ask for it) There are a number of wings so it's not the typically big box with conference rooms on the first floor. The goods * Easy to get in and out * Big rooms, not like...

Review collected in partnership with DoubleTree by Hilton
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Thank Carl L
Moreno Valley, California
Reviewed 11 July 2016

After checking into my room, another guess used their key card to open my door. I informed the front desk of their error of assigning my room to another quest. I was provided with a free dinner and 10,000 bonus point for their mistake.

Review collected in partnership with DoubleTree by Hilton
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Sacramento is a full-service, environmentally friendly hotel in Sacramento, centrally located to all of the exciting attractions and happenings in Sacramento. Located in the Point West Marketplace, our Sacramento hotel is within walking distance to the region's largest shopping mall, Arden Fair, featuring over 165 specialty stores. The Sacramento area welcomes business and leisure travelers with award-winning shopping, dining, and entertainment options. Conveniently located off Business 80, our hotel is just 5 minutes from downtown Sacramento, the State Capitol, Sacramento Convention Center, and Old Sacramento. We are 12 miles from the Sacramento International Airport (SMF), and provide convenient, ample parking. Boasting some of the largest guest rooms in Sacramento, each of our 448 non-smoking beautifully appointed rooms offers brand new Sweet Dream beds, an ergonomically designed workstation equipped with a two line phone and voicemail, and Internet service. Amenities include a hairdryer, luxurious bath amenities, an iron and ironing board, an alarm clock with MP3 connection, a flat screen TV with a variety of cable channels, and much more! ... more   less 

Additional Information about DoubleTree by Hilton Hotel Sacramento

Address: 2001 Point West Way, Sacramento, CA 95815
Region: United States > California > Sacramento
Price Range: €115 - €254 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sacramento 3.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Doubletree By Hilton Sacramento Hotel Sacramento
Sacramento Doubletree
Doubletree Sacramento
Hotel Style:
#19 Business Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Sacramento staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Sacramento staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get one closer to lobby, the wings are a very very long walk.”
googinsg, 23 Apr 2017 | Read review
“I was in Sutter Wing, room 5108.”
Jaythethird, 2 Apr 2017 | Read review
“Hotel needs upgrades”
DeeinTurkey, 22 Mar 2017 | Read review
“Most look at car park”
IMJetlagged, 21 Mar 2017 | Read review
“Make sure your water us warm before going to bed!”
kellycK6130TU, 6 Feb 2017 | Read review
5 of 5