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Crowne Plaza Sacramento

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Crowne Plaza Sacramento
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266 Reviews from our TripAdvisor Community

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Showing 260: English reviews
south carolina
Reviewed 13 September 2016

We stayed here for three nights. The hotel is close to I-80 and easy to find, plenty of parking, quick check in and out. Our rate included one breakfast per person per night in the restaurant. Buffet breakfast included French toast or pancakes, sometimes blinis, two types of sausage, bacon, eggs and potatoes. Also fresh fruit, yogurt, cereal, bagels, muffins...

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Helpful?
Thank mxp16
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for taking the time to write about your stay with us. We're glad that you enjoyed the breakfast buffet and our restaurant staff. We appreciate your patience and understanding, but we do not find it acceptable that your rooms was not properly cleaned on your last night. We are sharing your comments with our Executive Housekeeper...

Sacramento, California
Reviewed 13 September 2016

Our stay was for four days during a quick trip that covered several venues: wedding, family get togethers, business meeting, and trip to Tahoe. Our hotel was perfectly situated for all. The staff was great! Thank you for a wonderful stay!

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Thank Bev B
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you so much for your very kind review. We're glad that we were a good location for all of your activities and that you were impressed by our staff (so are we). We hope you'll choose to stay with us again if your travels bring you back to Sacramento.

Sacramento, California
Reviewed 11 September 2016

If your customer says that the room smells like smoke, believe them instead of sending two smoking employees to smell the room. They're senses are not as good as a non smokers senses. The tvs barely worked, the wallpaper was peeling, no one came in to clean the room, and it was such a hassle to have people believe us...

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Thank lemendoza311
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for alerting us to terrible service you received. We appreciate your kind words about our evening manager, but we obviously have some work to do with the earlier personnel. The responses you received were certainly not what we expect from our staff. Nor will they be accepted. You are correct that the windows on the fifth...

Ocala, Florida
Reviewed 4 September 2016 via mobile

The hotel was very clean and the bed was very comfortable. People at the front desk very friendly and very helpful. You were able to get right to them and visit with them, if you had any issues. I stayed two nights and after I had come back in on the second day, the maid had cleaned my room, but...

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Thank chemicaldude
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for staying with us and for taking the time to tell us about your experience. We appreciate your kind words about our Front Desk staff, but we must apologize for the lack of follow though to get you the amenities you requested. We hope you will choose to stay with us again so we can show...

Sacramento, California
Reviewed 31 August 2016 via mobile

So I stay here one night has a getaway. My initial thoughts were impressed with the accommodations and the from desk attendant was excellent. Once got to my room discovered a dirty towel hanging to the bathroom shower and trash on the tub. Horrible thought - the room wasn't clean. The from desk attendant was awesome he ran upstairs and...

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Thank sistasister_2000
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for taking the time to write about your experience with us. We're glad that you were impressed by our front desk agent at check-in. However; please accept our sincere apologies for the condition of the first room you were checked in to and for the poor service you were given as you were checking out. Both situations are,...

Eureka, California
Reviewed 30 August 2016

I totally enjoyed my stay at the Crowne Plaza. The location is great it is close to everything - downtown , shopping and more shopping!!! The roads are easy to navigate. The breakfast was delicious and the ladies at the restaurant were so cheerful and accommodating. We were greeted very warmly on our arrival by your professional staff. Anytime I...

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Thank P8363XUmarier
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for such a wonderful review. We're glad that you liked our location and our fitness center. We'll also pass along your very nice comments to our Restaurant Manager to share with his staff. We hope you'll decide to stay with again on your next trip.

Paris, France
Reviewed 25 August 2016

Very practical for guests doing business in Sacramento area and also for tourists needing to spend a night in a decent place on their way to Yosemite from Northern California. Rooms are inexpensive and have all the amenities you would expect in a hotel of this category.

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Thank sebastian1985865
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for staying with us and for taking the time to write about your experience. We're glad that you liked our location and value. We hope you'll choose to stay with us again on your next trip to Northern California.

Portland, Oregon
Reviewed 22 August 2016

I am amazed that this hotel is rated at a 3.5 out of 5, it should be a 2 by most standards. When I waked into the hotel the main lobby is very stark, there is a fountain that was not working and it just seemed like a wearhouse more than the lobby of a Crowne Plaza Hotel. I checked...

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1Thank davidt1002016
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Please accept our sincere apologies for the room conditions you encountered during your stay. You do not find them acceptable...and neither do we. You are right that management does read the reviews. However; the responses we offer are not just lip service. We do review the comments with the appropriate department heads. They are then expected to address any concerns...

Murrieta, California
Reviewed 21 August 2016

Older hotel in need of a complete renovation. Poor lighting and very old decor. Simply no comparison to most Marriott and Hilton properties. Staff was pleasant and location was great as was the price per night rate. For a prominent hotel chain to compete with Marriott and Hilton, this property definitely needs an update/upgrade.

Review collected in partnership with this hotel
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Thank brian05150
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for staying with us and for taking the time to write about your experience. We're glad that you were happy with our staff and location and we appreciate your suggestions about the hotel's lighting and decor. Thank you for helping us to improve.

Pretoria
Reviewed 18 August 2016

The Crowne Plaza in Sacramento lives up to the reputation of the chain as it represents good value for money and provides guests with a level of comfort often lacking in other establishments. The hotel is in close proximity of a renowned coffee outlet. The area is perhaps not as attractive as one may wish but its location does have...

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Thank jonelusa
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for taking the time to write about your stay with us. We truly appreciate your kind words. We're glad that you felt we were a good value and provided the level of comfort that you expect from our brand. We hope you'll choose to stay with us again on your next trip.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
****The Hotel just finished multi-million dollar renovation*****Centrally located off I-80 and Madison Avenue, the Crowne Plaza Sacramento is situated between downtown Sacramento and Roseville. This Sacramento hotel is just 15 minutes from the Sacramento International Airport (SMF), and six miles from Cal Expo. The Crowne Plaza is a preferred hotel for McClellan Business Park travelers and those visiting the Natomas Business Park. Join us in our Arbor Grille© for fantastic California cuisine. Enjoy Arbor Grille for your favorite beverage and nightly drink specials. In-room dining is also available. Maintain your exercise regime in our workout room or visit California Family Fitness across the street at a special guest rate. Swim year round in our outdoor pool and relax in the whirlpool spa.Businesses near hotel: Northrup Grumman, Raytheon, Sears, Lowes, SBC, Hewlett Packard. Points of interest near hotel: Thunder Valley Casino, Sunrise Shopping Mall, Galleria Shopping Mall, Arden Faire Mall, American River College, Historic Old Sacramento, Cherry Island, Freedom Park, Maidu Park, Skatetown, Arco Arena, Sacramento State University. Recreation near hotel: Century movie theaters, Haggin Oaks Golf Courses, Scandia Miniature golf and batting cages, Mardi Gras Bowling Lanes, McClellan Aviation Museum, Discovery Museum Science & Space Center. Earn $25 of free gas daily reserve our Gasoline Packages today! ... more   less 

Additional Information about Crowne Plaza Sacramento

Address: 5321 Date Ave, Sacramento, CA 95841-2512 (Formerly Holiday Inn Northeast Sacramento)
Region: United States > California > Sacramento
Price Range: €89 - €160 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Sacramento 3.5*
Number of rooms: 230
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com, Priceline and Expedia so you can book your Crowne Plaza Sacramento reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Sacramento Hotel Sacramento
Holiday Inn Sacramento
Sacramento Holiday Inn
Hotel Style:
#3 Green Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Sacramento staff and other travellers.
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Questions? Get answers from Crowne Plaza Sacramento staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room near the front of the hotel, our room in the back was not good.”
 of 5 bubbles LezaLu, 2 Dec 2016 | Read review
“Windows don't open???”
 of 5 bubbles Guswthomasson, 17 Oct 2016 | Read review
“Carpet stained and not vacuumed. I saw an M&M under the nightstand. Furniture scratched up. Wallpaper dirty. ”
 of 5 bubbles HollyK55, 15 Oct 2016 | Read review
“Kingbed non-smoking”
 of 5 bubbles terrybP9682PX, 5 Oct 2016 | Read review
“Quieter rooms towards the front of the hotel (away from the freeway)”
 of 5 bubbles b0ls0n, 26 Sep 2016 | Read review
5 of 5