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Crowne Plaza Sacramento

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Crowne Plaza Sacramento
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268 Reviews from our TripAdvisor Community

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Showing 262: English reviews
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Costa Mesa, California
Reviewed 1 week ago

We used this hotel for an overnight visit to Sacramento the week of April 9. In general, the hotel was acceptable although the experience was a mixed bag of good and bag. Lobby layout: Five stars. The location looks like it's gone through a recent upgrade and is very nice and welcoming. Front Desk Staff: Two stars. Bored and indifferent...

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Helpful?
Thank Paul S
Emeryville, California
Reviewed 4 weeks ago via mobile

Crowned Plaza Hotel Sacramento charging for tea bags extra towels to be delivered to your room five dollars. Not sure you want this for your room stay. My woman and I were so unhappy... lead told by room service I had a free upgrade room even though I paid for non smoking king size bed woke up sneezing and sniffling...

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Helpful?
Thank William L
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Dear Mr. William, Thank you so much for bringing your concerns over to our attention. We are 100 percent non-smoking hotel and we enforce that policy. We take measures to make all guests are comfortable. Items ordered from room service such as tea/coffee/food is subject delivery fee and costs of items. Amenities such as extra towels/toothpaste/deodorant/shampoo are available at the...

Reviewed 5 weeks ago via mobile

The hotel itself is a 2.5 stars. Beds are so-so, rooms were clean but had an overwhelming air freshener smell. AC Unit in my room was controlled with a wall switch and thermostat. I ended up turning it off, because it was so loud when it cycled. Temperature wasn't an issue. Room was very comfortable. I gave a full star...

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Helpful?
Thank FFontheroad
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for telling us about your stay. We appreciate your kind remarks about our staff, but we must apologize if you were not happy with your room. Please let us know if you are ever not satisfied and we will do our best to find another room that might be more comfortable for you. We're also happy to tell...

Reviewed 13 March 2017 via mobile

Stayed here for a weekend convention. Hotel staff was clearly not prepared to handle a convention. It is an older hotel and needs to be updated. They never answered the phone when we would try and call for services or to ask questions. The rooms were not very clean. Even after they cleaned our room way later than I requested...

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Helpful?
Thank kbsa
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for telling us about your stay. We're very sorry that you were not happy. We are investigating to find out why the phone was not answered promptly and the ice machine was not repaired. We're also sharing your comments with our Executive Housekeeper to address with his staff. We appreciate you patience and you willingness to help us...

A TripAdvisor Member
Level Contributor
7 reviews
4 hotel reviews
5 helpful votes
Reviewed 6 March 2017 via mobile

Stayed two nights. Price was moderate, quality better than most at that price. Good bed, warm shower. Would have been better with nice continental breakfast. Location near major highway was convenient but quite far from airport.

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Thank A TripAdvisor Member
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for staying with us and for taking the time to write about your experience. We're glad that you liked the bed and shower. For your next trip; we offer several packages that include a full breakfast buffet. We hope you'll choose to stay with us again.

Nevada City, California
Reviewed 11 February 2017

I stayed one night on a business trip. The wall were very thin, and I could hear everything through both adjoining walls. There was also black mold on the top window jam, which I noticed when closing the drapes. The room and the hotel as a whole just seemed somewhat dated and run down. Things also appeared disorganized and chaotic....

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Thank hbellu0mini
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for taking the time to write about your experience. We're glad that you were comfortable in the bed and were impressed by our staff. However; we must apologize for the chaotic conditions you described. It is extremely unusual for multiple ice machines to be down. We are very sorry for the inconveniences this must have caused. You should...

San Diego, California
Reviewed 10 February 2017

I hated to see the bad reviews below because that wasn't my experience at all. I was traveling to Sac with no plan and no place to stay, I was at a La Quinta in Anaheim - that's a bad review in itself, but I wasn't sure where I was staying in Sac. Anyway, I passed the Crowne on the...

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Thank TF271
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for writing about your stay with us. We truly appreciate your kind words about our staff; although they should have inspected your room before you checked in so you would not have to call maintenance. We're sorry that you were not impressed by t he breakfast. On the bright side: since you're all about IHOP, you should kw...

Reviewed 7 February 2017

I stay at a lot of IHG properties and the Crowne is usually one of their better hotels but in this case it looks as though it has just gone through a poor update. The wall paper is peeling and lifting up at the seams, the carpet has paint stains, the drapes in the room were torn and old and...

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Helpful?
Thank Gndmwing
pchand, Manager at Crowne Plaza Sacramento, responded to this review

We're very sorry for the condition of your room. A room in that state should not have been in inventory. We're sharing your comments with our Rooms Director to find out why it was used. We're also having our engineers address the room immediately. We appreciate your patience and your helping us to improve.

philadelphia
Reviewed 3 February 2017

Crowne Plaza is convienently located and probably the nicest hotel in North SAC. It was a lot nicer a few years back when it was new, but it will do in a pinch. I normally stay downtown, but I couldn't get a room.

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Thank toddayo
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for telling us about your stay. We hope you'll choose to stay with us again if you can not stay downtown.

Reviewed 24 January 2017 via mobile

I had a great time. Booked a studio and was comped a suite for same price with a jacuzzi tub. Service was great. AND FOR THE PRICE WELL WORTH IT. The food was cheap but was well prepared and hot (i ordered room service) Even the drinks at the bar was reasonably-priced.

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Helpful?
Thank Jeremiah B
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for your kind review. We're glad that you enjoyed yourself and we hope you'll choose to stay with us again on your next trip.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
****The Hotel just finished multi-million dollar renovation*****Centrally located off I-80 and Madison Avenue, the Crowne Plaza Sacramento is situated between downtown Sacramento and Roseville. This Sacramento hotel is just 15 minutes from the Sacramento International Airport (SMF), and six miles from Cal Expo. The Crowne Plaza is a preferred hotel for McClellan Business Park travelers and those visiting the Natomas Business Park. Join us in our Arbor Grille© for fantastic California cuisine. Enjoy Arbor Grille for your favorite beverage and nightly drink specials. In-room dining is also available. Maintain your exercise regime in our workout room or visit California Family Fitness across the street at a special guest rate. Swim year round in our outdoor pool and relax in the whirlpool spa.Businesses near hotel: Northrup Grumman, Raytheon, Sears, Lowes, SBC, Hewlett Packard. Points of interest near hotel: Thunder Valley Casino, Sunrise Shopping Mall, Galleria Shopping Mall, Arden Faire Mall, American River College, Historic Old Sacramento, Cherry Island, Freedom Park, Maidu Park, Skatetown, Arco Arena, Sacramento State University. Recreation near hotel: Century movie theaters, Haggin Oaks Golf Courses, Scandia Miniature golf and batting cages, Mardi Gras Bowling Lanes, McClellan Aviation Museum, Discovery Museum Science & Space Center. Earn $25 of free gas daily reserve our Gasoline Packages today! ... more   less 

Additional Information about Crowne Plaza Sacramento

Address: 5321 Date Ave, Sacramento, CA 95841-2512 (Formerly Holiday Inn Northeast Sacramento)
Region: United States > California > Sacramento
Price Range: €85 - €159 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Sacramento 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza Sacramento Hotel Sacramento
Holiday Inn Sacramento
Sacramento Holiday Inn
Hotel Style:
#3 Green Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Sacramento staff and other travellers.
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Questions? Get answers from Crowne Plaza Sacramento staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are better.”
  • Double room
  • Double room
W6633PYpauls, 16 Apr 2017 | Read review
“Ask for a room near the front of the hotel, our room in the back was not good.”
LezaLu, 2 Dec 2016 | Read review
“Windows don't open???”
Guswthomasson, 17 Oct 2016 | Read review
“Carpet stained and not vacuumed. I saw an M&M under the nightstand. Furniture scratched up. Wallpaper dirty. ”
HollyK55, 15 Oct 2016 | Read review
“Kingbed non-smoking”
terrybP9682PX, 5 Oct 2016 | Read review
5 of 5