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Crowne Plaza Sacramento

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Crowne Plaza Sacramento
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263 Reviews from our TripAdvisor Community

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Showing 257: English reviews
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Nevada City, California
Reviewed 1 week ago

I stayed one night on a business trip. The wall were very thin, and I could hear everything through both adjoining walls. There was also black mold on the top window jam, which I noticed when closing the drapes. The room and the hotel as a whole just seemed somewhat dated and run down. Things also appeared disorganized and chaotic....

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Helpful?
Thank hbellu0mini
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for taking the time to write about your experience. We're glad that you were comfortable in the bed and were impressed by our staff. However; we must apologize for the chaotic conditions you described. It is extremely unusual for multiple ice machines to be down. We are very sorry for the inconveniences this must have caused. You should...

San Diego, California
Reviewed 1 week ago

I hated to see the bad reviews below because that wasn't my experience at all. I was traveling to Sac with no plan and no place to stay, I was at a La Quinta in Anaheim - that's a bad review in itself, but I wasn't sure where I was staying in Sac. Anyway, I passed the Crowne on the...

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Helpful?
Thank TF271
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for writing about your stay with us. We truly appreciate your kind words about our staff; although they should have inspected your room before you checked in so you would not have to call maintenance. We're sorry that you were not impressed by t he breakfast. On the bright side: since you're all about IHOP, you should kw...

Reviewed 2 weeks ago

I stay at a lot of IHG properties and the Crowne is usually one of their better hotels but in this case it looks as though it has just gone through a poor update. The wall paper is peeling and lifting up at the seams, the carpet has paint stains, the drapes in the room were torn and old and...

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Helpful?
Thank Gndmwing
pchand, Manager at Crowne Plaza Sacramento, responded to this review

We're very sorry for the condition of your room. A room in that state should not have been in inventory. We're sharing your comments with our Rooms Director to find out why it was used. We're also having our engineers address the room immediately. We appreciate your patience and your helping us to improve.

philadelphia
Reviewed 2 weeks ago

Crowne Plaza is convienently located and probably the nicest hotel in North SAC. It was a lot nicer a few years back when it was new, but it will do in a pinch. I normally stay downtown, but I couldn't get a room.

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Helpful?
Thank toddayo
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for telling us about your stay. We hope you'll choose to stay with us again if you can not stay downtown.

Reviewed 4 weeks ago via mobile

I had a great time. Booked a studio and was comped a suite for same price with a jacuzzi tub. Service was great. AND FOR THE PRICE WELL WORTH IT. The food was cheap but was well prepared and hot (i ordered room service) Even the drinks at the bar was reasonably-priced.

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Helpful?
Thank Jeremiah B
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for your kind review. We're glad that you enjoyed yourself and we hope you'll choose to stay with us again on your next trip.

Reviewed 4 weeks ago via mobile

The hotel is dated and used but I must say that the staff is super helpful. The hotel lobby restaurant and bar leaves a little to be desired but there are a lot of choices for off site eating choices. Plus, there's always In-&-Out just up the street to meet your delicious food needs.

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Helpful?
Thank DaleDale2
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for your kind words about our staff. We hope you'll choose to stay with us again on your next trip.

Redding, California
Reviewed 14 January 2017

We have stayed here twice before and had a great experience. This last time was not even close to being pleasant. We reserved online. Got there and was told there was only one room left and it was handicap accessible. Ok, no problem. Well we get to our room and it was disgusting. dog hair on floor, ripped wall paper,...

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1Thank adamnchristine
Woodland, California
Reviewed 12 December 2016

Front desk staff super nice. the gal that checked me in was very good at informing me about their amenity without being pushy. bathroom has a makeup mirror but the room lacks good lighting need to do your makeup. the room is one of the quiets rooms i have stayed in in years. i will stay there again!

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1Thank Verdis U
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for the 5 star review. We'll pass along your kind words about our Front Desk staff to her Supervisor. We look forward to having you with us again on your next trip.

Sacramento, California
Reviewed 11 December 2016

staff very pleasant and greets at the door. I felt comfortable inside and leaving I loved it there alot. Great place for a family, friends and business. Rooms are cozy and lot of space for additional guests

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Thank dionne s
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for taking the time to write such a kind review. We're very glad that you were comfortable and that you enjoyed our staff. We hope you'll choose to stay with us again on your next trip..for family, friends, or business.

massachusetts
Reviewed 5 December 2016 via mobile

It is clear that someone has spent money upgrading this hotel but the warts clearly can not be masked. It seems that the wear and tear here takes a toll. The room that we were given had marks and drips staining the wall and that was just first impressions. The rug seemed newer but is covered in stains and was...

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1Thank souzagar
IHGService, Guest Relations Manager at Crowne Plaza Sacramento, responded to this review

Dear souzagar, Thanks for your candid thoughts about your stay at the Crowne Plaza Sacramento, CA. It is disconcerting to know that our hotel aesthetics did not live up to your expectations. I would also like to apologize for any inconvenience that you experienced because of issues with the sound-proofing of your room. It is our goal to provide the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
****The Hotel just finished multi-million dollar renovation*****Centrally located off I-80 and Madison Avenue, the Crowne Plaza Sacramento is situated between downtown Sacramento and Roseville. This Sacramento hotel is just 15 minutes from the Sacramento International Airport (SMF), and six miles from Cal Expo. The Crowne Plaza is a preferred hotel for McClellan Business Park travelers and those visiting the Natomas Business Park. Join us in our Arbor Grille© for fantastic California cuisine. Enjoy Arbor Grille for your favorite beverage and nightly drink specials. In-room dining is also available. Maintain your exercise regime in our workout room or visit California Family Fitness across the street at a special guest rate. Swim year round in our outdoor pool and relax in the whirlpool spa.Businesses near hotel: Northrup Grumman, Raytheon, Sears, Lowes, SBC, Hewlett Packard. Points of interest near hotel: Thunder Valley Casino, Sunrise Shopping Mall, Galleria Shopping Mall, Arden Faire Mall, American River College, Historic Old Sacramento, Cherry Island, Freedom Park, Maidu Park, Skatetown, Arco Arena, Sacramento State University. Recreation near hotel: Century movie theaters, Haggin Oaks Golf Courses, Scandia Miniature golf and batting cages, Mardi Gras Bowling Lanes, McClellan Aviation Museum, Discovery Museum Science & Space Center. Earn $25 of free gas daily reserve our Gasoline Packages today! ... more   less 

Additional Information about Crowne Plaza Sacramento

Address: 5321 Date Avenue, Sacramento, CA 95841 (Formerly Holiday Inn Northeast Sacramento)
Region: United States > California > Sacramento
Price Range: €85 - €145 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Sacramento 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza Sacramento Hotel Sacramento
Holiday Inn Sacramento
Sacramento Holiday Inn
Hotel Style:
#3 Green Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Sacramento staff and other travellers.
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Questions? Get answers from Crowne Plaza Sacramento staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room near the front of the hotel, our room in the back was not good.”
 of 5 bubbles LezaLu, 2 Dec 2016 | Read review
“Windows don't open???”
 of 5 bubbles Guswthomasson, 17 Oct 2016 | Read review
“Carpet stained and not vacuumed. I saw an M&M under the nightstand. Furniture scratched up. Wallpaper dirty. ”
 of 5 bubbles HollyK55, 15 Oct 2016 | Read review
“Kingbed non-smoking”
 of 5 bubbles terrybP9682PX, 5 Oct 2016 | Read review
“Quieter rooms towards the front of the hotel (away from the freeway)”
 of 5 bubbles b0ls0n, 26 Sep 2016 | Read review
5 of 5