We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
This hotel or motel was terrible my husband and I sleep on a bed where it sunk so far down it was to the floor the room smelled of smoke and the fixtures needed to be updated there was mold and the room was disgusting....More
I was coming from Carson City NV and arrived late (about 10:00 PM) to find the desk clerk, who was very helpful and finished quickly as I was very tired from the traffic and weather. The morning was quite different. I got up early to...More
Where do I begin. Bathroom door did not latch closed. The shower water came out of faucet and showerhead. Weak pressure on both. Toilet paper holder was broken. Hot tub jets didn't work and the paint from the bottom was flaking throughout the water. Neither...More
I have a standing monthly meeting in Rocklin and decided to stay because of the price and location. I have to say, for the money spent, this place is great. The recent updates to the hotel are a much welcomed surprise. The new waffle and...More
I get why this hotel holds only 2 stars.
The front door to our room was so sticky that we had to ram into it just with our shoulders just to open it. Yes, just like the police do to bust down a door.
1 Thank chelsiefs2008
Response from Sheffield C, General Manager at Surestay Plus Hotel By Best Western RocklinResponded 18 December 2017
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More