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28/1/2018 29/1/2018
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    Extended Stay America - Richmond - Hilltop Mall

    3170 Garrity Way, Richmond, CA 94806-1983
    +1 877-432-9997
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    28/1/2018 29/1/2018
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    US$134
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    Traveller (9)
    Room & Suite (9)
    Dining (1)
    Overview
    • Excellent16%
    • Very good10%
    • Average15%
    • Poor21%
    • Terrible38%
    27 Nov 2017
    “RUN RUN and RUN”
    30 Jun 2017
    “Underwhelmed”
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Hotel
    Family Rooms
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
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    Rooms
    28 Jan29 Jan
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (60)
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    1 - 5 of 58 reviews

    Reviewed 1 week ago

    Manager is great workers are helpful love how workers and everyone is accommodating. I am also glad that if there’s any issues they are quick to help resolve them. It’s also great that a kitchenette is provided. Along with basic needed amenities needed for your...More

    Review collected in partnership with Extended Stay
    Thank sheilasT5495IG
    Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 1 week ago

    Sheila, thank you very much for your nice review. We are pleased you were impressed having the kitchenette in your room and that you started your day refreshed. We are so glad that our facilities and service were to your satisfaction and look forward to...More

    Hotel's Favourite
    Reviewed 5 weeks ago

    The hotel was clean and neat. All staff professional and courteous. Adequate parking and lots of nearby restaurants, shopping, movies and other facilities. Lots to see and do. Prices at this hotel are very reasonable in comparison to other hotels in the area. The management...More

    Thank 739manager
    Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 4 weeks ago

    Thanks for being our guest at Extended Stay America. We are delighted to read you liked the value we offer and the outstanding service provided by our staff. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel...More

    Reviewed 27 November 2017

    the room smelled bad, the sheets dirty, the bathroom dirty. i guess because most people stay for work they treat the hotel like a trash can. stink nasty horrible dirty dirty stink nasty I'm trying to find something good about this placeMore

    Thank estbrice
    Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 28 November 2017

    Providing a fresh, clean room to our guests is our highest priority, so we apologize that we fell short of this during your stay. We have addressed your observations with our housekeeping leaders to ensure thorough cleaning is done keeping in mind the standards to...More

    Reviewed 7 August 2017

    After checking in, I went to the room and instantly returned to the desk and requested another room. The first room they assigned me smelled like motor oil (no joke). The smoke detector was hanging from the ceiling and had some powder like substance on...More

    Review collected in partnership with Extended Stay
    1  Thank dennisbX6125WL
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 8 August 2017

    Dennis, we are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we...More

    Reviewed 27 July 2017

    Room was filthy. "spots" on the sheet, pubic hair all over the bed, stuff on floors, salt on table. When asked, housekeeping was unavailable. I tried to find another hotel nearby, but all was booked, so I ended up getting clean linens from front desk...More

    Review collected in partnership with Extended Stay
    Thank 347brandid
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 28 July 2017

    Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been...More

    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    Details
    • Price range
    • US$107 - US$184 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Kitchenette ,
    • Family Rooms
    • Number of rooms
    • 101
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Extended Stay, Priceline, Travelocity, Expedia, Orbitz, Hotwire, TripOnline SA, Cancelon and getaroom.com so you can book your Extended Stay America - Richmond - Hilltop Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Richmond
    • Also Known As
    • Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond ,
    • Extended Stay America Richmond ,
    • Extended Stay Richmond ,
    • Richmond Extended Stay
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    Traveller (9)
    Room & Suite (9)
    Dining (1)
    Hotel & Grounds (13)
    Bathroom (1)
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    Questions & Answers
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    Room Tips
    "Not worth the price...get something else"
    Read review
    "rooms are overpriced and under rated"
    Read review
    "Go to another motel"
    Read review
    "All rooms are going to be noisy. But the ones at the ends of the hotel are probably least noisy."
    Read review
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