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Pullman San Francisco Bay

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1,292 Reviews from our TripAdvisor Community

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There are newer reviews for Pullman San Francisco Bay
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Showing 1,106: English reviews
Northville, Michigan
Level Contributor
543 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 10 September 2014

Checking in after driving coast-to-coast from Washington, D. C., just walking into the welcoming lobby we began to relax. Matt efficiently provided our room info, Manny very pleasantly showed us to the room. Visited the Market where Jennifer helped us choose delicious pastries and snacks. Loved the comfortable beds and sheets, especially enjoyed the shower and Lanvin products, providing a... More 

Helpful?
Thank Jayhawk17
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 September 2014

Everything about this hotel is good but there is one thing I didn't get was good sleep quality. I was woken by the sound of the next room showering at 6AM. The sound proofing seems to be a lot worse than other 3-start hotels I've been.

Helpful?
Thank Toan D
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please... More 

Pasadena, California
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 10 September 2014

We stay at The Sofitel 3 to 4 times a year when visiting our family in the area. It is a terrific value for the money. The food is fantastic and the staff is very friendly and efficient. The rooms could use a little updating.

Review collected in partnership with Accorhotels.com

Helpful?
Thank ChristyLund
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 September 2014 via mobile

I always look forward to staying at the Sofitel hotel in San Francisco. I've been here often for seminars. Their beds are very comfortable, the staff is genuinely nice, and the food is excellent. Everyone wants to help. This trip I left two birthday cards out on my dresser that friends had given me, When I came back to the... More 

Helpful?
Thank Catheryne D
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Plymouth
Level Contributor
59 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 3 September 2014

We stayed one night in a suite (upgraded by Expedia) towards the end of August. The suite was spacious and comfortable, with bathrobes, slippers, fridge and coffee machine. Unfortunately the unfriendly receptionist we dealt with on two occasions let the hotel down, we also found service in the bar area for food was slow. Although the hotel runs a free... More 

Helpful?
Thank Karl80
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

NYC, United States
Level Contributor
8 reviews
4 hotel reviews
Reviewed 3 September 2014

This is an upscale hotel with European finesse and style. Beautiful place for weddings too. The lobby is designed for social gatherings, the pool is delight ful but located a distance from the lodging. A fantastic Sunday brunch that should not be missed is available. Lovely Epicurean Restaurant & bar plus coffee shop on site. Rooms and suites are modern... More 

Helpful?
Thank 2fatcatsonthego
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Evanston, Illinois
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 September 2014

Loved staying here. It is outside of the city of course closer to the airport but if you have a rental car you can enjoy the city at your leisure and come back to this wonderful hotel. Restaurant on site was great. Loved just hanging out in the lobby for a bit as well. If I have one complaint is... More 

Helpful?
Thank nat d
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

New York City, New York
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 September 2014

This is a well located hotel for those visiting the Valley - within striking distance of San Fran and Santa Clara, Palo Alto etc plus close to San Mateo bridge. Rooms are comfortable, air con is quiet, and staff are very friendly and helpful. Bar is good though a little small, and there is a nice terrace with bar service.... More 

Helpful?
Thank Gaitcho
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

London
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 September 2014

I stayed here for 5 nights whilst working abroad from the UK. Location: Easy enough to locate even though my Taxi driver missed a couple of turnings from the 101 Freeway. On Twin Dolphin Drive, a business/industrial part of SE San Francisco (apologies if my geography isn't correct). The area is, in my opinion, a quiet and relatively secluded area.... More 

Helpful?
Thank Aviator1
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Tromso, Norway
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 September 2014

The staff is friendly, the rooms are clean and neat. Nothing to say but a pleasant hotel. Price is OK. It takes about 20 min walk to the nearest CalTras-station, and one hour on the train. A bit too far to SF, if you dont have a car.

Helpful?
Thank Anjana S
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Pullman San Francisco Bay, an exclusive 'corporate resort' reputed for its refinement, considerate service and attention to detail. Whether you are visiting for pleasure or in town for business, you will savor this truly unique experience, a total immersion in comfort! Enjoy the superbly appointed accommodations in tranquil surroundings fanned by gentle breezes... Ideally situated between San Francisco and San José, this luxurious establishment is only minutes from the airport. ... more   less 

Additional Information about Pullman San Francisco Bay

Address: 223 Twin Dolphin Drive, Redwood City, CA 94065 (Formerly Sofitel San Francisco Bay)
Region: United States > California > Redwood City
Price Range: €120 - €380 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman San Francisco Bay 4*
Number of rooms: 421
Reservation Options:
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Also Known As:
Sofitel San Francisco Bay Hotel Redwood City
Sofitel Hotel Redwood City
Sofitel Redwood City
Redwood City Sofitel
Hotel Style:
#1 Business Hotel in Redwood City
#1 Green Hotel in Redwood City
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Questions & Answers

Here's what travellers have asked, with answers from Pullman San Francisco Bay staff and other travellers.
15 questions
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over a year ago
15 days ago
Rouleau
11 months ago

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Questions? Get answers from Pullman San Francisco Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a complimentary upgrade.”
 of 5 bubbles J209GKjohnr, 22 Nov 2016 | Read review
“Ask for a room with clean carpet and furniture.”
 of 5 bubbles teshatrb, 1 Nov 2016 | Read review
“9th Floor was pretty quiet and I liked the view up there.”
 of 5 bubbles AdkHiker79, 19 Oct 2016 | Read review
“Higher floors and rooms on the East side have better views.”
 of 5 bubbles StumpinCA, 17 Oct 2016 | Read review
“Room 511 is quiet and clean, but a little stuffy.”
 of 5 bubbles saritaT33, 17 Oct 2016 | Read review
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