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Agua Caliente Casino Resort Spa

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Agua Caliente Casino Resort Spa
Agua Caliente Casino Resort Spa
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543 Reviews from our TripAdvisor Community

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Showing 522: English reviews
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Yankton, South Dakota
Reviewed 3 days ago NEW

From the moment we arrived, we felt welcome, the valet was very personable, the front desk staff outgoing, the room was large and clean with a lovely bathroom. The casino was spotless, the Steakhouse had great food for a reasonable price with an attentive server. Enjoyed our stay and will be back.

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Helpful?
Thank BobH_10
Melanie M, Social Media Customer Service Rep at Agua Caliente Casino Resort Spa, responded to this review

Thank you BobH_10 for the incredible review! We are delighted that you enjoyed your stay. We will definately share your your nice review with our management team. Thank you again and we look forward to you visiting again in the future. Have a great day!

Delta, Canada
Reviewed 1 week ago

My husband and I stayed three nights in January. The facilities were impressive; great big rooms, pool area, spa, valet parking, excellent staff and service. Unfortunately the experience was ruined by the smoke from the casino - it saturated the lobby, cafe, shops and restaurants. The casino needs to be walled off to allow these areas to be smoke-free. I...

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Helpful?
Thank Michelle L
Brie O, Social Media Specialist at Agua Caliente Casino Resort Spa, responded to this review

Hello Michelle, Thank you for taking the time to write your review of your stay with us. We're glad to hear you enjoyed your room as well as the Pool and Spa area, and it's always great to hear that our staff provided excellent customer service to our guests. In regards to the smoke, we do allow smoking in the...

Los Angeles, California
Reviewed 1 week ago

I was staying here as a guest with a friend. my intention was to stay 2 nights, however for me, the smell of smoke in the casino and interior public areas of the hotel were not something that I could handle, and I left after 1 night. I understand that in SCalifornia, the only place for people to smoke is...

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Helpful?
Thank s_traveler050
Melanie M, Social Media Customer Service Rep at Agua Caliente Casino Resort Spa, responded to this review

Thank you s_traveler050, for taking the time to write a nice review. We are glad you found the Hotel to be outstanding. In regards to the smoke, we do allow smoking in the Casino and we have air purifiers that release calming scents to help reduce the odor. Unfortunately, the busier the casino is, the harder the odor is to...

Saint Albans, Vermont
Reviewed 2 weeks ago

We used Aqua Caliente Resort as our base of operations for our week long stay in the Palm Springs area. They have great rooms with a very friendly staff and the hotel is ecofriendly as they offer you a daily $10.00 rebate if you do not use maid service (saves on water usage). Restaurant options are adequte but the quality...

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Helpful?
Thank brcag
Michael92262, Manager at Agua Caliente Casino Resort Spa, responded to this review

Thank you brcag for the nice review. In regards to the smoke, we do allow smoking in the Casino and we have air purifiers that release calming scents to help reduce the odor. Unfortunately, the busier the casino is, the harder the odor is to control. Our goal is to ensure guest satisfaction and we appreciate you reaching out. Your...

Huntington Beach, California
Reviewed 2 weeks ago via mobile

Came for the Sting concert and tried to get reservations at The Steak House but it was booked a month in advance. We decided to try the Water Cafe. I ordered the Chicken Lettuce Wraps and he ordered Pad Thai. The lettuce wraps had no flavor and his noodles were soggy and pasty. Service was great , too bad the...

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Helpful?
Thank Happycamper1920
Melanie M, Social Media Customer Service Rep at Agua Caliente Casino Resort Spa, responded to this review

Thank you Happycamper1920 for taking the time to write your review. We are delighted that you enjoyed yourself at the Sting concert! We apologize that you did not like Water's Café. We also apologize that you weren't able to get a reservation at The Steakhouse. On big events, we are usually booked in advance but we wanted to let you...

Moreno Valley, United States
Reviewed 2 weeks ago

The rooms are clean and large. Beds comfy. Bathroom is huge with big soaking tub. The rooms are not cheap. If you go during "season" and on a weekend when they are having a concert their lowest rate for rooms is around 350 before resort fees/taxes. Its not worth the price but we pay for convenience don't we? In the...

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Helpful?
Thank April E
Melanie M, Social Media Customer Service Rep at Agua Caliente Casino Resort Spa, responded to this review

Good Afternoon April E, We want to thank you for taking the time to write your review. We are delighted that you had a nice stay. In regards to your concerns about the cigarette smoke, the casino floor can sometimes be smokey in certain areas especially if it is on a weekend. We wanted to let you know that we...

London, Canada
Reviewed 2 weeks ago

We really like the look of this resort and casino. There was valet parking when we arrived, the registration desk was large and the staff friendly. It's nice to have the Casino downstairs and the pool area is large and attended at all times by an employee at the towel station. The rooms are clean but compact. There are numerous...

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Helpful?
Thank Maureen S
Melanie M, Social Medica Customer Service Rep at Agua Caliente Casino Resort Spa, responded to this review

Good Afternoon Maureen S., Thank you for taking the time to write your review. We are glad you enjoyed your stay at our property and we look forward to you visiting our resort in the future. Thank you and have a great day.

Las Vegas, Nevada
Reviewed 2 weeks ago via mobile

Stayed at the hotel for 2 nights. The walls between rooms have no or very little instalation. You can hear the people in the adjoining room talking. The person in the room next to mine snored very loud, making it hard to sleep. I called the front desk and asked for a new room and they were very unprofessional, not...

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Helpful?
Thank wolf3728
Melanie M, Social Media Customer Service Rep at Agua Caliente Casino Resort Spa, responded to this review

Good Afternoon wolf3728, Thank you for taking the time to write your review. We appreciate you reaching out to us as we are always looking for ways to improve the guest experience. We apologize that we were not able to accommodate your request. We will share your review with our Hotel Management. In regards to Valet, we will be addressing...

Los Angeles, California
Reviewed 4 weeks ago

What started as a wonderful get away turned terrible when Bed Bugs were discovered! Not sure what steps have been taken since our stay, but we really had issues with biting insects inside our room. Full details were provided to the hotel customer service via web today regarding our stay.

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Helpful?
1Thank mmilburn2017
Michael92262, Manager at Agua Caliente Casino Resort Spa, responded to this review

Hi mmilburn2017, We are so sorry about your stay with us. Our hotel management has been informed about your recent experience with you and will be reaching out to you. Thank you for letting us know about this issue. The most important thing for us is ensuring our guests are satisfied with their stay with us. We hope you will...

Eugene, Oregon
Reviewed 4 weeks ago via mobile

I could have been in any one of the dozens I've visited. It is clean, with nice open spaces. They play craps with cards, which I realize is mandated by higher powers. If you think you're going to enjoy a loud, fun craps table, you will be disappointed. The alcohol pour was pathetic, given the money they make, and you...

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Helpful?
Thank laurie c
Melanie M, Social Media Customer Service Rep at Agua Caliente Casino Resort Spa, responded to this review

Hi Laurie, We appreciate you taking the time to express your thoughts on our Hotwater Craps Table game. While we understand your frustration, California mandates every casino to play Craps with cards. As a result, that is why we have a combination of dice and cards during game play. Thank you again and we look forward to you visiting our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All the pleasures of a luxurious, four-diamond destination are yours at Agua Caliente Casino Resort Spa in Rancho Mirage, California. Our beautiful 16-story resort includes our wildly popular casino, and has pools and well appointed cabanas, an exceptional spa, and a state-of-the-art concert theatre. Located only seven miles from Palm Springs International Airport and 130 miles east of Los Angeles off I -10 and Bob Hope Drive. ... more   less 

Additional Information about Agua Caliente Casino Resort Spa

Address: 32-250 Bob Hope Dr, Rancho Mirage, CA 92270-2704
Region: United States > California > California Desert > Rancho Mirage
Price Range: €134 - €438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Agua Caliente Casino Resort Spa 4*
Number of rooms: 340
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz and Jetsetter so you can book your Agua Caliente Casino Resort Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Agua Caliente Hotel Rancho Mirage
Agua Caliente Casino Resort Spa Rancho Mirage, CA - California Desert
Hotel Style:
#1 Green Hotel in Rancho Mirage
#2 Romantic Hotel in Rancho Mirage
#4 Spa Hotel in Rancho Mirage
#5 Luxury Hotel in Rancho Mirage
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Questions & Answers

Here's what travellers have asked, with answers from Agua Caliente Casino Resort Spa staff and other travellers.
18 questions
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Lakewood, California
8 months ago
Monrovia, California
over a year ago
Ottawa, Canada
over a year ago
Los Alamitos, California

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Questions? Get answers from Agua Caliente Casino Resort Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view.”
 of 5 bubbles JudySB_11, 27 Jan 2017 | Read review
“All rooms have their own great qualities.”
 of 5 bubbles 254marilynne, 22 Jan 2017 | Read review
“Pool view room are the best, and quiet”
 of 5 bubbles 973mic, 19 Jan 2017 | Read review
“After initial arrival and finding your bearings, try self parking as it is quick and convenient if you are out and in a bit over your stay.”
 of 5 bubbles 430karenh, 4 Jan 2017 | Read review
“Mountain Views”
 of 5 bubbles kctab, 4 Jan 2017 | Read review
5 of 5