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Aloft Ontario-Rancho Cucamonga

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Aloft Ontario-Rancho Cucamonga
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591 Reviews from our TripAdvisor Community

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Showing 576: English reviews
Brooklyn, New York
Reviewed 26 April 2015 via mobile

Alexis the bartender is a bright spot in a typical hotel bar. We have been SPG members for quite sometime & for the last 3 yrs have been frequenting this establishment & have grown to appreciate a good bartender with personality & swag to match the brand!!! Even if you are not staying here, come thru and bless her with...

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Helpful?
1Thank OmnipresntMan
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Hello, Thank you so much for your awesome review. Alexis does the best job she can to provide great Aloft style service to our guests! Come visit us anytime. Have a great day, Gonzalo Rodriguez

Reviewed 26 April 2015 via mobile

We stay at aloft a few times a year. We always stop by the bar to see Alexis because she is full spirited and makes sure we are always well taken care off. great personality, she makes the bar!!!!!!!!

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1Thank Iheartraena
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Hello, Thank you for your review and also for your loyalty to our hotel. Alexis is very happy to serve our frequent guests with a smile at our Wxyz bar. Hope to see you soon on your next visit! Have a wonderful day! Gonzalo Rodriguez

Reviewed 25 April 2015 via mobile

Great customer service from Alexis and Lourdes. They were very helpful and knowledgeable about the alcohol preference, the atmosphere is pleasant. Lourdes assisted me in providing the sufficient meals and snacks. We'll spot on area.

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Helpful?
Thank Eddy M
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Hello, I'm very please to hear that Alexis and Lourdes offered wonderful guest service to you during your visit. They both very much take pride in offering the best guest service to all our guests. We hope to see you again! Sincerely, Gonzalo Rodriguez

Denver, Colorado
Reviewed 23 April 2015 via mobile

This hotel always exceeds my expectations each time I'm there. I'm very impressed by how much the GM is involved in all aspects of the hotel and how his team genuinely cares about my experience. I often stop by the XYZ bar just when passing though town just to say hi. What a fun yet professional crew! I've stayed at...

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Helpful?
Thank SGladney
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Hello, Thank you for the very kind review and for the personal compliment as well. It means the world to me that I set the example for my team on offering the best service to our guests! We appreciate that our Aloft is your hotel of choice and we look forward to the many more great visits you have with...

Omaha, Nebraska
Reviewed 22 April 2015

Stylish, contemporary atmosphere with free internet at a reasonable price close to an airport--that's why I like Aloft Hotels. And that's what I found at this one. Great service--my flight arrived in the morning, and my room was ready early. I had a problem with the alarm clock (the Moonbeam with the old-fashioned, soft ring, so attractive that I bought...

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Helpful?
Thank MidwestBoomer
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Hello, I'm glad you enjoyed your stay. We appreciate all your feedback. I would like to acknowledge that we currently fixed the leak that was in our lobby. We hope you come visit our Aloft soon. Have a great day, Gonzalo Rodriguez

Bozeman, Montana
Reviewed 21 April 2015

I stay at Aloft Hotels frequently, I like the cappucino machines in the lobbies, as well as the casual and affordable food service that's available. What makes the Rancho Cucamonga Aloft a standout is their customer service. Clearly, their management is excellent, as it trickles down to every employee. They will knock themselves out to help you. I received from...

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Helpful?
Thank montanatraveler676
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Hello, We appreciate your review, I very happy we offered you the best customer service ever, that mean so much not only to me but our team as well. We all do our very best to offer loyal, honest, and friendly service to all our guests. We hope to see you again soon! Have a wonderful day! Gonzalo Rodriguez

Plano, Texas
Reviewed 19 April 2015

I was forced to stay in this hotel since I had a pet with me. Upon check in, the keys handed to us did not work so we had to go back to the front desk and had them correct it. The front of the hotel where you would park and drop your bags was made as a hang out...

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Helpful?
Thank duanerdude
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Hello, I do apologize in regards to your stay with us. We appreciate all your feedback as we always strive for improvement with our hotel to benefit our overall guest experience. Sincerely, Gonzalo Rodriguez

San Francisco, California
Reviewed 16 April 2015

I have been staying at this particular Aloft since 2010. Since that time, I have witnessed this specific hotel decline in quality, service, and competency of the staff to the point where I can no longer tolerate being a guest and I will take my business elsewhere. I will also advise my employer of my experience and recommend that they...

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Helpful?
1Thank Jamie S
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Hello, I do apologize our hotel did not meet your overall guest experience. We appreciate your feedback, we are always looking to better our guest needs. I hope you have a wonderful day. Sincerely, Gonzalo Rodriguez

Plano, Texas
Reviewed 16 April 2015

I booked this hotel because this was a pet friendly hotel with no additional fees if you bring your fur baby along. They even provide you with a pet bowl and some dog treats. And have a pet relieving area at the back, where they provide poop bags (in case you didn't bring any). Thank you for that. After a...

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Helpful?
1Thank Didi P
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Hello, Thank you for your review and feedback. I'm sorry our Aloft style brand did not meet your hotel needs, but we are always striving to do better. Have a wonderful day, Gonzalo Rodriguez

Albany, New York, USA
Reviewed 14 April 2015

My wife and I spent one night at Loft Hotel in Rancho Cucamonga, very close to the Ontario Airport in Southern California. We had never stayed at a Loft Hotel, and the experience was interesting. The rooms are small, and the bathrooms are small with not too much counter space. The room does not provide much in the way of...

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Helpful?
Thank Danny38
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Hello, We really appreicate you taking the time out of your day to leave a positive review about our Aloft. We hope that you enjoyed your breakfast as well in the morning in our Refuel. We hope to see you again soon. Have a great day! Gonzalo Rodriguez

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Aloft Ontario-Rancho Cucamonga Hotel is located just minutes from the Ontario Airport. Enjoy our wireless internet, loft inspired rooms, and nearby shopping, baseball, Nascar, and so much more! ... more   less 

Additional Information about Aloft Ontario-Rancho Cucamonga

Address: 10480 Fourth Street, Rancho Cucamonga, CA 91730
Region: United States > California > Rancho Cucamonga
Price Range: €113 - €208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Ontario-Rancho Cucamonga 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Aloft Ontario-Rancho Cucamonga Hotel Rancho Cucamonga
Aloft Rancho Cucamonga
Hotel Style:
#2 Romantic Hotel in Rancho Cucamonga
#4 Family Hotel in Rancho Cucamonga
#5 Business Hotel in Rancho Cucamonga
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Questions & Answers

Here's what travellers have asked, with answers from Aloft Ontario-Rancho Cucamonga staff and other travellers.
4 questions
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Questions? Get answers from Aloft Ontario-Rancho Cucamonga staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask in the wifi is working.”
 of 5 bubbles markdw2016, 23 Mar 2017 | Read review
“I called fire marshall - will not stay there again unless I have confidence that the issues have been addressed! YOU SHOULD NOT either”
 of 5 bubbles U7045MHjohnp, 5 Dec 2016 | Read review
“Ask for a room with a view of the mountains”
 of 5 bubbles mishywishy2016, 4 Nov 2016 | Read review
“higher level floor with mountain views”
 of 5 bubbles fabby2014, 26 Oct 2016 | Read review
“just don't stay here”
 of 5 bubbles sevans1023, 29 Sep 2016 | Read review
5 of 5