I booked a room so that we would have a place to crash close to a concert venue. The room was $340...I was expecting something better than what I got. No breakfast, $6 parking, $5 water bottles, tiny awkward pillows, no USB chargers, and a mile-long line for a coffee in the morning. The room was clean and comfortable, but tiny and when I opened the curtain for some light, I was staring into the windshields of several parked cars. The girl at the front desk was cheerful but handed me the keys and said, "Have a nice stay" without explaining how to find my room or alerting me of any amenities, so that was odd. I felt safe and there weren't really any problems, but I definitely feel like I overpaid. I'll probably look at other hotels if I go back to Paso Robles.
This has been the only property we have stayed during visits to Paso. Our latest stay was fine, but not quite to the caliber as previous. We were told there is new ownership and there is a different vibe. There used to be separate trash and recycling bins. No more - recycling is gone. The furniture both in the room and the courtyard area is showing its age. We had a drawer that would not stay closed. Glad I had some duct tape. Water pressure in the shower was weak. The property is still clean and in good shape for the most part. Location we feel is great. It's a 1 to 1.5 mile walk into downtown each way. Which we did each night.
Very convenient to all the wineries in Paso Robles. Clean, friendly staff and large rooms. Beautiful pool area. Jack at the lobby bar was a treasure of information. We only had one “complaint “ the mirrors are both in the bathroom. The full length mirror is on the inside of the door for the bathroom. So when one person was in the shower there was no mirror to use for dressing. A bit odd. Hotel was quiet even next to the busy road.
Horrible! The person that checked me in was telling me he had me all set and he had made it so I wouldn't have to change rooms (because I added another night). He thought very highly of himself. He ran my card several times unbeknownst to me and for different amounts, American Express flagged my card and put hold on it; due to suspicious activity. Next day, I went to a wonderful birthday at a winery I was hosting for a party of 5. My AmX was declined. No cell service at the winery, so I can't get into my email or AmX account to see any alerts. Paid with another card. I returned to the hotel, and the same clerk informed me my card had been declined. I went to the room and called AmX and they said there were multiple amounts being charged at the Marriott ($20, $9.39, $439, $329, $6) It looked suspicious and they shut down my card. They said they could not reinstate that card, but would send out a new card. Room: Ripped curtains, holes in shades. Coffee pot doesn't work. Air conditioner just blows right on you all night. Could not change settings or direction of air. But, I think it was the complete rudeness of the very person that created this mess. Of course took no responsibility or tried to smooth out a situation. He was agitated and combative; very accusatory towards me. Another clerk asked him repeatedly to please go into the back and let in handle the situation. 3 times the other clerk asked very nicely for him to go into the back. He even said, this isn't a request, it's a demand. Still, the clerk insisted on continuing. The whole situation was completely unprofessional.…
I’ve stayed at this hotel at least 3 times for both business and pleasure. Unfortunately, this last time the room was not clean (carpet in dire need of cleaning) and in fact, there were ants on the desk which was disgusting. I told the front desk and without batting an eyelash, was told I’d get 100 points added to my Bonvoy account for the discomfort. I thought, ‘is this a joke? …am I on candid-camera?’ One hundred points is equivalent to .3% needed for a free room--- or in monetary terms about $.93. The absurdity is astounding! At check-out, couldn’t print my bill; was told to access it by going into my Bonvoy account. Stood in line to order breakfast for about 10 minutes and after the line never moved, decided to go elsewhere. I’ve hosted sales meetings here before and stayed for concerts…won’t be going back.…
This hotel is conveniently located right near the 101 Highway (but not noisy). It is about a mile from the downtown main street area with all the wine tasting rooms and restaurants. It is a little ironic that $6 is charged for parking when it is nowhere near a central high density parking area. However the positives were the room was clean and the front desk staff very helpful. I unexpectedly had to print sign and send a contract the evening I was there and Aurora at the front desk helped me get that done without hesitation.
Upon arrival, I was greeted by a nice young gentleman. He was very friendy, courteous and welcoming. Great start to my one night stay after a long drive from SoCal. When I entered the room, my husband said the room smells very musty. I didn't think anything big deal out of it but I should have... Next morning, we woke up to the ceiling leak. Not a small drip, it was a constant leak. I immediately called the Front Desk to report the issue and advised her to send the maintenace with a bucket - No Apology. Upon check-out, I mentioned to her again that the room needs to be placed in out of order, floor is dripping wet from the wall and the ceiling. I also mentioned that the backpack we placed on the floor is soaked too. Again, NO APOLOGY. She just said "OK. I will let the maintenance know that the room is now vacant." Wow... If she were a little more apologetic or at least shows that she was sorry or cared (even she didn't), then my stay wouldn't leave a bad taste, but her non-hospitality and shows ZERO apology put me on the edge. I did't ask for a discount, I didn't ask fora comp room. I simply reported the facts. Very disappointed and will not be returning to this property. It's very sad to see hospitality is lacking in the industry.…
We were at this hotel for two days and were surprised that with the room no breakfast was included like in other Courtyard Marriott hotels we have visited. We had two rooms and they were very clean and comfortable.
Very average in every way. Bad: 1)No microwave in room. One in the pantry at the desk was unbelievably filthy. Food spatter everywhere. Clean the damn thing please! 2) I’m an early bird who goes early to the lobby to let my wife sleep. The breakfast doesn’t open until 7. No coffee until then. Please put a jug of coffee out. 3) They now charge $6 for parking. They didn’t use to and are out in the middle of nowhere, so I feel it’s pure gouging. Good: All employees were wearing masks. I really appreciate that.
We were not expecting too much as this is on the lower rung of the Marriott Hotels Group, however, we did expect cleanliness and hygiene to be a given especially under the current climate. For as excellent as Angel and the front desk team was, housekeeping certainly was not. It failed to empty out the rubbish bins and replace the tissues and toilet paper during our two night stay. This led us to question what else it missed.