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Went to Pasadena to the Ed Sheeran concert. Sheraton had their prices higher for that night. The staff was rude. Poor bartender was slammed a few of us told his supervisor he needed help she did nothing. 1 elevator out of 3 barely was running....More
Thank Debra L
Response from SheratonPasadena, Front Office Supervisor at Sheraton PasadenaResponded yesterday
Greetings Guest Debra L,
Thank you very much for reaching to me and providing your feedback on Trip Advisor.
I completely understand your frustration regarding the fire alarm going off and I am very sorry that it happened during your stay. It was certainly an...More
It was purrfect! My girls and I really took our girls weekend to the max with room service. The food was so good the first night we wanted it again! Luis was so kind and helpful, made sure we had all we needed and offered...More
Stayed at Sheraton, Pasadena for 2 nights, mid week. Excellent Customer Service. Everyone - all staff for 2 days - were amazing pleasant and helpful. Hospitality is certainly taken seriously here. I'd like to put a special shout out to Monica who seems to run...More
We have stayed for 8 nights and overall were pleased with experience: clean room, quick and professional service. The hotel is very expensive though for the standard room, the elevators are very slow (a repair of some sort was going on).More
Response from SheratonPasadena, Front Office Supervisor at Sheraton PasadenaResponded 4 weeks ago
Greetings Guest piman1972,
Thank you for choosing to stay at the Sheraton Pasadena Hotel and providing your honest feedback on Trip Advisor.
We work hard to provide a comfortable and enjoyable stay for our guests and I am happy to hear that overall you were...More
Stayed for 3 nights recently and had a good experience overall.
- Room was updated and clean. Bathroom appears to be recently renovated and everything worked well.
- Great location as it's within walking distance of the train and Old Pasadena.
- Happy hour...More