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Sheraton Pasadena

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Traveller (116)
Room & Suite (64)
Dining (9)
Overview
  • Excellent27%
  • Very good40%
  • Average20%
  • Poor7%
  • Terrible6%
Travellers talk about
“convention center”(101 reviews)
“the club lounge”(37 reviews)
“old town”(52 reviews)
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star accommodation
All hotel details
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Rooms
3 Sep4 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (870)
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837 results
Traveller rating
239
307
174
60
57
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Time of year
LanguageEnglish
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239
307
174
60
57
Show reviews that mention
All reviewsconvention centerthe club loungeold townwithin walking distancefirst floorfront desk stafffree shuttlean older hotelhotel staffshopping and restaurantsmini fridgerose bowlself parkingrose paradelos angelescolorado blvdhenry
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1 - 5 of 837 reviews
Reviewed 2 days ago via mobile

Went to Pasadena to the Ed Sheeran concert. Sheraton had their prices higher for that night. The staff was rude. Poor bartender was slammed a few of us told his supervisor he needed help she did nothing. 1 elevator out of 3 barely was running....More

Thank Debra L
Response from SheratonPasadena, Front Office Supervisor at Sheraton PasadenaResponded yesterday

Greetings Guest Debra L, Thank you very much for reaching to me and providing your feedback on Trip Advisor. I completely understand your frustration regarding the fire alarm going off and I am very sorry that it happened during your stay. It was certainly an...More

Reviewed 1 week ago via mobile

It was purrfect! My girls and I really took our girls weekend to the max with room service. The food was so good the first night we wanted it again! Luis was so kind and helpful, made sure we had all we needed and offered...More

Thank Jacquelynn D
Reviewed 3 weeks ago

Stayed at Sheraton, Pasadena for 2 nights, mid week. Excellent Customer Service. Everyone - all staff for 2 days - were amazing pleasant and helpful. Hospitality is certainly taken seriously here. I'd like to put a special shout out to Monica who seems to run...More

Thank Whoops27
Reviewed 4 weeks ago via mobile

We have stayed for 8 nights and overall were pleased with experience: clean room, quick and professional service. The hotel is very expensive though for the standard room, the elevators are very slow (a repair of some sort was going on).More

Thank piman1972
Response from SheratonPasadena, Front Office Supervisor at Sheraton PasadenaResponded 4 weeks ago

Greetings Guest piman1972, Thank you for choosing to stay at the Sheraton Pasadena Hotel and providing your honest feedback on Trip Advisor. We work hard to provide a comfortable and enjoyable stay for our guests and I am happy to hear that overall you were...More

Reviewed 5 weeks ago

Stayed for 3 nights recently and had a good experience overall. Good: - Room was updated and clean. Bathroom appears to be recently renovated and everything worked well. - Great location as it's within walking distance of the train and Old Pasadena. - Happy hour...More

Thank Brian L
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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Wheelchair Access
Shuttle Bus Service
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$154 - US$376 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Mid-range Hotel in Pasadena
#7 Business Hotel in Pasadena
#9 Family Hotel in Pasadena
#10 Quiet Hotel in Pasadena
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$154 - US$376 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Mid-range Hotel in Pasadena
#7 Business Hotel in Pasadena
#9 Family Hotel in Pasadena
#10 Quiet Hotel in Pasadena
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (116)
Room & Suite (64)
Dining (9)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
RonnieHongKong
1 February 2018|
Answer
Response from Kathleen R |
I arrived Feb. 20 and renovations are still clearly underway.
1
Vote
franktucci2018
28 January 2018|
AnswerShow all 5 answers
Response from angelariley2018 | Reviewed this property |
no
0
Votes
PriscyF
12 September 2017|
AnswerShow all 5 answers
Response from Gemma'smum | Reviewed this property |
9 min drive - 23 minute walk - under 3 miles so you can use the hotel shuttle - $6 Uber
0
Votes
Room Tips
"Shopping mall across the street. Plenty of eating establishments."
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"there are better choices around this hotel."
Read review
"Avoid this hotel."
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"Oh, you want a "Good" room."
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