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This hotel has clearly made improvements. I am in a studio, which is nice although the room appears to be half new and half old furniture. Small but efficient gym — I wish they had normal cups for water instead of conical ones, which can’t...More
We enjoyed our stay thoroughly. The staff were great. Shannon checked us in and was efficient and helpful. She even called our room to check to see if everything was ok. I appreciated that! We had a queen double on the 4th floor. The room...More
We really enjoyed the wonderfully updated room, and through Hotwire we got the room at a greatly reduced price. We also liked that the hotel was within walking distance to the Paseo Center. We were very happy with our experience here and would stay again.
Annually my husband and I book here to attend our favorite convention. The event suggests to stay at a hotel several miles away, however it’s always worth it for us to stay here, you literally walk past the front desk and are 100 ft from...More
I have over 2,000,000 air miles and I stay in a LOT of hotels. This hotel is absolutely the worst hotel I have stayed I have stayed in, in years.
1. No one knows where to get a luggage cart when you check in.
Thank Luke A
Response from SheratonPasadena, Front Office Supervisor at Sheraton PasadenaResponded 4 weeks ago
Dear Luke A,
Thank you for choosing to stay at the Sheraton Pasadena Hotel and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your...More