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The Westin Pasadena

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1,289 Reviews from our TripAdvisor Community

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Showing 1,245: English reviews
London, UK
Reviewed 13 August 2013

This was our last hotel on a two week trip. On appearances we were not disappointed but when checking in were very disappointed to find they did not have available the room we booked. The three of us were expected to deal with a queen size bed. They did not even have a roll out bed available at that time....

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1Thank UKCathy
San Francisco, California
Reviewed 13 August 2013

Even though my stay at the Westin was pleasant, I think there are a few things they need to improve. Things I liked: - Excellent service - Charming, quiet neighborhood. It is conviently located in old town Pasadena; close to everything (25 mins from Santa Monica, 15 mins from San Gabriel, 20 mins from Universal Studio). There are plenty of...

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2Thank Gen K
Wilmington, Delaware
Reviewed 11 August 2013

Well located, clean, and the valet, concierge and shuttle staff were great. We had a drainage problem with the bathroom sink which was promised to be addressed and was not. We also asked for washcloths when the person who cleaned the room did not replace them, and it took two phone calls. Also did not like the closet and bathroom...

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1Thank Les R
Mountain View, California
Reviewed 10 August 2013

I stayed at the Westin Pasadena for a one night biz trip last week. As an SPG gold member who has stayed at this property before, I expected a nicer room. Normally I do not pre-pay on the SPG website, but I received a an amazing deal so I went for it. The room they assigned me (346) was dark;...

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1Thank MousseMakesGumbo
Greenville, South Carolina
Reviewed 9 August 2013

I was some what skeptical about staying after reading some of the reviews. However, i had a great stay this past week at the Westin. My room and view was fantastic, Xochile and Kellie in the restaurant provided above and beyond service. Kellie even remembered my favorite drink on my second nights stay. That meant a lot to me as...

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Thank Kimberly P
Fairhaven, Massachusetts
Reviewed 9 August 2013

I reserved a standard room with two double beds using booking.com to accommodate three adults for last weekend. A few days before arriving, I called the hotel directly to confirm that we would have two beds to accommodate us, and they confirmed. However, when we checked in, the gentleman at the front desk informed me that there were no rooms...

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Thank Ann L
Timothy L, General Manager at The Westin Pasadena, responded to this review

Thank you for taking the time to offer your feedback to us. I sincerely apologize that your experience with with us was disappointing. I am sorry that you flet as though you were being insulted because you booked through a third party. We value all of our customers and would never want someone to feel as though they were being...

Boston
Reviewed 9 August 2013

I am a SPG Platinum and a very frequent traveller. This is the first SPG hotel review I have ever written....I guess I am irritated by this hotel's treatment of their platinum guest. When I reserved this hotel, I applied my Suite Upgrades and received confirmation one or two days before arrival. Upon check-in, the front desk also confirmed my...

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Thank lqs1259
Reviewed 8 August 2013

we stayed at this hotel on family vacation last august . the rooms are lovely and beautiful a lot of space and comfortable beds. very clean with nice staff that were very helpful and polite . the location of this hotel is great : quite and near beautiful shops . our check in began not very nice but they solve...

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Thank nemach
California
Reviewed 3 August 2013

I stay here several times in a month. The hotel is standard upscale Westin - very comfortable beds, good size rooms, large bathrooms. The location is very good. Within walking distance of a large outdoor mall with upscale shops, good restaurants of all price ranges, near several green areas for a stroll or run. My only complaint is that rooms...

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Thank vashta28
Edmonton, Canada
Reviewed 30 July 2013

I enjoyed my 3 night stay at the hotel. The hotel is beautiful and located in an affluent trendy area just off of Colorado Blvd. The hotel is beautiful and has a nice bar/restaurant on the main floor. Also the pool has a great view and is a nice size. We had emailed ahead of time and asked for a...

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Thank Kajillion

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 

Additional Information about The Westin Pasadena

Address: 191 N Los Robles, Pasadena, CA 91101
Region: United States > California > Pasadena
Price Range: €207 - €465 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
Reservation Options:
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Pasadena staff and other travellers.
16 questions
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6 months ago
Berkeley, California
over a year ago
over a year ago

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Questions? Get answers from The Westin Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Expensive price - Mid-range property. We were on the 11th floor and it was quite.”
 of 5 bubbles eeclaire1, 8 Jan 2017 | Read review
“#332 has a small semi private terrace. Wonderful place for coffee in the morning or walk to pool area.”
  • Semi private patio area off the room
 of 5 bubbles Lori1948, 5 Jan 2017 | Read review
“clean, beautiful, grand”
 of 5 bubbles T9377JO_, 5 Dec 2016 | Read review
“11th floor seems to be the best...”
 of 5 bubbles H51OGjoelb, 28 Nov 2016 | Read review
“Corner room was great!”
 of 5 bubbles Travelin'CalGal, 25 Nov 2016 | Read review
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