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The Westin Pasadena

Booking.comUS$156*
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GreenLeadersBronze level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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The Westin Pasadena
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1,328 Reviews from our TripAdvisor Community

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Showing 1,282: English reviews
State College, Pennsylvania
Reviewed 27 May 2014

I attended a conference at the Westin Pasadena last week. The location was great. The hotel was clean, the bed was super comfortable, and the food was awesome! The bathroom was clean and large enough to get ready in without feeling crammed! Service was friendly.

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Helpful?
Thank TinaTomHoy
Miami Beach, Florida
Reviewed 24 May 2014

I'm a very experienced traveler and have been to a countless number of different hotels including Westin Boston (stunning hotel) or Sheraton Dallas(Starwood chain) or luxury ones like Wynn Vegas or Trump International and I've never been treated in such an unfriendly manner! The person at the front desk had a very unfriendly attitude(and I know how to treat ppl...

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Helpful?
Thank Alexey_Russo
TimLusher, General Manager at The Westin Pasadena, responded to this review

Thank you for your feedback I am sorry that you felt as though you were slighted by the front desk. It is very difficult at busy times to accommodate upgrades although they are available for purchase. Likewise, internet access is not complimentary in Westin Hotels but is a privilege for our most frequent travelers and part of our loyalty program....

Menifee
Reviewed 24 May 2014

For me, customer service comes first. When we got to the westin Pasadena, our first stop was at the bar. Guille was our bartender/waitress and quickly became our friend. She was energetic, friendly, and put the customer first. If you stay here, find her. She will make your experience great! I will come back here for the great service all...

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1Thank Gregnstephany
Pennsylvania
Reviewed 22 May 2014

This is our second visit to the Westin in 2 years. We were out for a graduation this trip, which can tend to be stressful. Our previous visit was for the Rose Parade. This is an exceptional facility. It is located close to most downtown venues, and they have a shuttle that will take you nearly everywhere within a 3...

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1Thank psutraveler08
Los Angeles, California
Reviewed 20 May 2014

The hotel rooms leave a lot to be desired. The typical room is 245 sq ft. It feels terribly cramped. If you opt for an Executive Room, you get an extra 120 sq ft which is livable. The furniture and decorations are blah, but this is a business hotel so they probably figure no one is in their room much....

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Helpful?
Thank Jean H
TimLusher, General Manager at The Westin Pasadena, responded to this review

Thanks for your feedback. I appreciate the desire for additional room and certainly happy that we had alternatives to offer to you. The design of our guestrooms was done by the Westin design team and meant to be soothing and comfortable. I am glad that you had the opportunity to enjoy the offerings in our amenities and hope to see...

Reviewed 18 May 2014 via mobile

The room design is comfort. You can have a short walk to nearby spot. No need to take a ride to settle.

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Helpful?
Thank 861murphyc
Pasadena, CA
Reviewed 16 May 2014

Of course this is just my opinion, and neither Hubs or I have stayed anywhere else in Pasadena, but given its location [not in noisy, crowded Old Town but close enough] and pros listed below, I'd be loathe to stay anywhere else. PROS: • location - it's near the architecturally stunning City Hall and walking distance to the outdoor shops...

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Helpful?
Thank HouseofJung
Pasadena, California
Reviewed 13 May 2014

I have stayed at the Westin, Pasadena numerous times for business and every single time it is not only pleasant, clean, etc...the staff at the front desk makes me feel special and take care of my needs. All of the front desk folks are professional; however, Timesha Willis adds a special touch of warmth and efficiency. She is kind, handles...

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1Thank ckjonesmgmt
Chicago, IL
Reviewed 11 May 2014

Loved this hotel, my favorite one I used during my business trip to LA. :The location to downtown Pasadena is great and a quick car trip to downtown LA. The rooms are clean, quite and comfortable. they have everything I need to get some work done. I really like the outdoor patio. The roof top pool is small but just...

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Helpful?
Thank pgirl42
Newcastle Staffs
Reviewed 10 May 2014

After a long flight and a ridiculously long wait to get through immigration at LAX, then a mix-up over our rental car, we finally arrived at the Westin. The staff just took charge, unloading our luggage and parking the car. We were able to have a relaxing cool drink! Surprisingly the photographs posted on-line do not do the hotel justice,...

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Helpful?
Thank jwain834

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 

Additional Information about The Westin Pasadena

Address: 191 N Los Robles Ave, Pasadena, CA 91101-1707
Region: United States > California > Pasadena
Price Range: €179 - €472 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Pasadena staff and other travellers.
17 questions
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9 months ago
Berkeley, California
over a year ago
over a year ago

See all questions (17)

Questions? Get answers from The Westin Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for remodeled rooms.”
  • Updated bathrooms. I want this mirror!
  • Love the pull out reading lights.
darken60, 23 Apr 2017 | Read review
“Do not stay at this place”
eric0077, 5 Apr 2017 | Read review
“any room is a great room!”
468robertai, 14 Mar 2017 | Read review
“Get an upper level room for the fabulous views”
Californiamamma, 20 Feb 2017 | Read review
“Don't take the room 619; it is facing a parking facility.”
SmartandSunny, 18 Feb 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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