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The Westin Pasadena

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1,269 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Pasadena
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Showing 1,225: English reviews
Vancouver
Reviewed 3 weeks ago

I was impressed with my recent stay at the Westin Pasadena. For the most part, it exceeded my expectations. The rooms are well appointed and ample in size, which was comforting for my extended stay of 1 week. The gym and pool are fantastic. The only issue that seems rather peculiar at the pool area, is the air intake that...

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Helpful?
1Thank Devolicious
Big Bear City, California, United States
Reviewed 3 weeks ago

The Westin has everything you might need. Located within walking distance from lovely shops and restaurants, it is perfectly situated for exploring the city. Lovely view of historic City Hall. While not boutique or quaint, it is comfortable, clean, and well appointed (including thick cotton sheets and complimentary Starbucks coffee. I would definitely go back. My only complaint was the...

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Helpful?
Thank Pam P
Alameda
Reviewed 3 weeks ago

We simply loved the architecture of the hotel. The front desk and valet service was awesome. However, the service in the room for shampoo, and other bathroom replenishment was lacking. They did not replenish the shampoo, coffee or tea. The location of the hotel to downtown Old Pasadena was very good with it being only a few blocks away. The...

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Thank Michael_94502
Rio de Janeiro, RJ
Reviewed 3 weeks ago via mobile

My room had views to the lovely city hall. Beautiful hotel, very confortable rooms and complimentary starbucks coffee (to make by your own). I loved it! Good room service too, with a lot of option even after hours.

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Thank FerBreder
Golden, Colorado
Reviewed 3 weeks ago via mobile

Located in downtown Pasadena on the north side. Hotel has a modern updated lobby and rooms appear to have been recently updated. Rooms are generally large even though the building is historical. Staff was helpful and able to answer questions.

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1Thank Joshua K
London, United Kingdom
Reviewed 3 weeks ago via mobile

Having stayed In Westin around the world I expected to have the usual Starwood quality from this Westin as well. I must admit I was slightly underwhelmed by it. I stayed here for 4 nights during a conference. The staff was very friendly overall. The hotel lobby is inviting and nice but the style and attention to detail stops there....

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Helpful?
1Thank Tom R
Benito B, General Manager at The Westin Pasadena, responded to this review

Thank you for sharing your experience, and please accept my apologies for failing to provide you with the renewing experience you deserve. We strive to provide our guests with best-in-class service, and I am incredibly disappointed and ashamed to hear of our shortcomings. I will personally investigate the issues you had with our housekeeping and room service teams, and will...

Nederland, Colorado
Reviewed 4 weeks ago

Normally, Westin hotels are excellent, if pricey, places to stay. The Pasadena Westin is OK, but doesn’t quite measure up. It is fairly conveniently located, near City Hall, about an 8-minute walk from the convention center and a much longer walk (or short drive) to Old Pasadena. The underground self-park garage costs $11 per day, no in-out option, and has...

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1Thank nedtraveler
Orange County, CA
Reviewed 4 weeks ago

Overall this is a very nice hotel. Good location, lobby space is very inviting. The hotel staff was very nice -- exceptionally so really. But I can't rate this property because the main purpose of a hotel room is for sleeping. Westin advertises it's bed as Heavenly (and charges accordingly). This bed was far from that standard. I think the...

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Thank blueboxes
Benito B, General Manager at The Westin Pasadena, responded to this review

Thank you for taking a moment to share your valued feedback. We’re so sorry to know we did not exceed your expectations; our goal is always to provide our guests with a comfortable room at all times, and I am incredibly disappointed to hear of our shortcomings. Our Heavenly Beds typically get great comments, and although I understand sleeping comfort...

Pasadena, California
Reviewed 4 weeks ago

As we have a lot of friends and relatives coming from out of state or country. This place usually comes to mind . Especially since we have a small house and we what them to have a good time. So far no one has complained about it. Instead we have gotten a lot of kudos about the place especially the...

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Thank David L
Mira Mesa
Reviewed 5 weeks ago via mobile

As a frequent traveler, a comfortable BeD, is a MUST! Well, I know, I know, I am preaching to the choir here butt for many this is one of the things that are taken for granted. And for many this is a mandatory necessity, especially after being confined to an airplane seat for several hours or a lengthy car ride....

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Helpful?
Thank Erica D

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 

Additional Information about The Westin Pasadena

Address: 191 N Los Robles Ave, Pasadena, CA 91101-1707
Region: United States > California > Pasadena
Price Range: €144 - €547 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Pasadena staff and other travellers.
14 questions
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4 months ago
Berkeley, California
over a year ago
over a year ago

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Questions? Get answers from The Westin Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“clean, beautiful, grand”
 of 5 bubbles T9377JO_, 5 Dec 2016 | Read review
“11th floor seems to be the best...”
 of 5 bubbles H51OGjoelb, 28 Nov 2016 | Read review
“Corner room was great!”
 of 5 bubbles Travelin'CalGal, 25 Nov 2016 | Read review
“Get an east sided room so you can avoid the extremely bright afternoon sun”
 of 5 bubbles davidlB7915GV, 6 Nov 2016 | Read review
“Location to,Old Town”
 of 5 bubbles a19502016, 18 Oct 2016 | Read review
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