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The Westin Pasadena

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The Westin Pasadena
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1,289 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Pasadena
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Showing 1,245: English reviews
Fallbrook, California, USA
Reviewed 2 weeks ago

We frequently stay at the Westin in Pasadena visiting family in the area. We love the central location and great, comfortable rooms. A real plus on this visit: we received a delicious, off the menu breakfast, included in our Groupon package. Downside: I would agree with other reviewers who commented that it is time for an upgrade on the rooms...

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Helpful?
Thank BethNewcomer
Philadelphia, Pennsylvania
Reviewed 2 weeks ago via mobile

Location can't be beat, center of Pasadena, close to parade and Rose Bowl stadium However, the hotel does NOT meet expectations for a Westin. I didn't mind the small rooms, but they were tired The beds and sheets didn't seem to be Heavenly (we were told they were). Fitted sheet came untucked every night, towels were so so and plumbing...

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Helpful?
Thank tfmjr
Benito B, General Manager at The Westin Pasadena, responded to this review

Thank you for taking a moment to share your review, I’m so happy to hear that you enjoyed our fantastic location and hospitable team members. We’re so sorry to know we disappointed you; our goal is always to provide guests with comfortable accommodations, and we often receive great comments regarding our Westin heavenly beds and the decor of our rooms....

San Francisco, California
Reviewed 3 weeks ago

Traveled with my daughter, before she left for college! Couldn't of picked a better hotel. Pros- Prime location. Walked everywhere downtown Pasadena. Two girls walking at night And felt very safe. Next to great restaurants and shopping. Breakfast was the awesome. Definitely get the blueberry pancakes. We ate dinner at the hotel on the last night. We loved the patio...

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Thank Missy98765
Newport Beach, California
Reviewed 3 weeks ago via mobile

The Westin Pasadena is absolutely beautiful. The rooms are fantastic. And ohhhhh that bed. What the heck makes that bed so fantastic? I don't know but I want one at home. Amazing location that is walkable to all the great shops on Colorado Blvd.

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Thank David E
San Diego, California
Reviewed 3 weeks ago

Perfect location. In walking distance to old town and city hall. Larege rooms. Nice staff. I stayed here to overnight after an engagement party nearby. The room price was reasonable though I'm comparing this to SF prices which is out of control. Still one night was well below $200

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Thank kintaro1065
Folsom, CA
Reviewed 3 weeks ago via mobile

We stayed for 3 days. Room was nice, but small and needed some TLC. Staff were all very friendly and nice. mattresses were not as good as claimed. Valet parking is expensive , but the only way to go at this cramped location .

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Thank Jimbo316
los gatos, ca
Reviewed 4 weeks ago

The hotel looks nice but feels cramped, from entrance to room. It took forever to check in, not because there was a long line, housekeeping simply couldn't find us a room with 2 beds for some reason. Huge TV, comfortable beds,in-room fridge, but bathroom was not properly cleaned -- the corner stand is dusty, quite a few stains on the...

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1Thank abcde0
Benito B, General Manager at The Westin Pasadena, responded to this review

We appreciate your feedback regarding your stay with us. I am very surprised and embarrassed regarding your experience with the hotel services and amenities. We agree this should not have happened, and I will personally investigate this issue. Please rest assured that proper actions will be taken to prevent other guests from having a similar experience. I hope that we...

Reviewed 15 December 2016 via mobile

A beautiful hotel with professional Staff member always willing to help answer your questions. The rooms are spacious and very well kept up. I love having our quarterly staff meetings here. The conference rooms are really big and very nice. Parking is a bit steep in price but well deserved.

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Thank Ryan S
Temecula, California
Reviewed 12 December 2016

Our room wasn't available when we arrived so they upgraded us. Very accommodating! They were super helpful also with restaurants and venues with music. The room was fantastic and the beds were really comfortable. Will definitely be back.

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Thank nhardy2016
Reviewed 10 December 2016 via mobile

ok for business, come back after a long day meeting, have a sleep and checkout. Good bedding and huge flat tv, the rest is standard without wouah effect. Friendly staff and efficient valet parking. breakfast place has no buffer, only a-la-carte

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Helpful?
Thank Flupkito
Benito B, General Manager at The Westin Pasadena, responded to this review

Thank you for your feedback regarding your stay with us. I am glad to hear that you enjoy the hotel amenities and our staff services. I hope that we have the pleasure of welcoming you back again in the future for the opportunity to exceed your expectations.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 

Additional Information about The Westin Pasadena

Address: 191 N Los Robles, Pasadena, CA 91101
Region: United States > California > Pasadena
Price Range: €209 - €466 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Pasadena staff and other travellers.
16 questions
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6 months ago
Berkeley, California
over a year ago
over a year ago

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Questions? Get answers from The Westin Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Expensive price - Mid-range property. We were on the 11th floor and it was quite.”
 of 5 bubbles eeclaire1, 8 Jan 2017 | Read review
“#332 has a small semi private terrace. Wonderful place for coffee in the morning or walk to pool area.”
  • Semi private patio area off the room
 of 5 bubbles Lori1948, 5 Jan 2017 | Read review
“clean, beautiful, grand”
 of 5 bubbles T9377JO_, 5 Dec 2016 | Read review
“11th floor seems to be the best...”
 of 5 bubbles H51OGjoelb, 28 Nov 2016 | Read review
“Corner room was great!”
 of 5 bubbles Travelin'CalGal, 25 Nov 2016 | Read review
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