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Crowne Plaza Palo Alto

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Crowne Plaza Palo Alto
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543 Reviews from our TripAdvisor Community

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Showing 511: English reviews
Totnes, United Kingdom
Reviewed yesterday NEW

The Hotel has beautiful rooms especially facing west overlooking the pool. High floors also have views of the mountains with great sunsets. Comfortable beds and very clean. If you like swimming there is a large pool which is a little cool but very pleasant. Prices are reasonable most of the time. The manager is very accommodating and helpful. We stay...

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Helpful?
Thank kathy151
Boulder, Colorado
Reviewed 6 days ago NEW

The hotel was pretty nice and the rooms were very large. This was an unexpected benefit. The bathroom was big too. My only complaint in the bathroom were the pedestal sinks. There is no place to lay a hair dryer, brush, lotion, etc. The food in the restaurant was average but the staff were quite friendly, helpful and offered good...

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Helpful?
Thank ggrabm
Sean W, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for your feedback and for sharing your experience. We are happy to hear that you found the hotel nice and the service friendly and helpful. Thank you for staying with us and for the recommendation!

San Jose, California
Reviewed 1 week ago via mobile

Friends visit Palo Alto city, they are so happy with the beautiful hotel and happy with the staff, special with Dylan, he make every vary feel like home, thank you for your help and for the time you spend for fix our concerns.

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Helpful?
Thank javierrrdnd
Sean W, Manager at Crowne Plaza Palo Alto, responded to this review

Wow, thank you for sharing your experience with us. We are delighted that you were happy with staff and the hotel. Thank you for sharing your appreciation for Dylan. We are thrilled to know that he was able to make your stay feel special. Thank you for staying at the Crowne Plaza Palo Alto!

Bainbridge Island, Washington
Reviewed 1 week ago

We fortunately got a decent AAA weekend rate at his ordinary business hotel. Room was OK except for the tiny toilet and slippery tub with inadequate grab bars. Bed was fine and identical to 10,000 similar business hotels throughout America. Two sleepy attendants working for tips at the entrance became disinterested in us as soon as we said we would...

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Helpful?
Thank Malice6
Sean W, Manager at Crowne Plaza Palo Alto, responded to this review

We appreciate the feedback about your experience. We apologize that your stay with less than satisfying. We have shared your comments with our team in order to find opportunities to approve. Thank you for staying with us.

Reviewed 3 weeks ago via mobile

Dylan and staff are outstanding. Talk about customer service. Clean room and I asked for bottled water and I was brought two free bottles. I asked for ice and he brought that also even though there was an ice maker on my floor. Great experience and I will definitely stay at a Crowne Plaza above Marriott next time. My business...

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Helpful?
Thank Becky N
Sean W, Manager at Crowne Plaza Palo Alto, responded to this review

Wow, we appreciate your feedback. We are happy to hear that your experience was great and found the service from the staff and Dylan outstanding. Your comments have been shared with the team. Thank you for staying with us.

Austin, Texas
Reviewed 3 weeks ago

I had the pleasure of recently attending an event at the Crown Plaza which in itself is beautiful with a perfect location. But better than the hotel is the staff. In particular a gentlemen by the name of Tommy. A distinguished Statesmen who has instant rapport with all who he engages with. His knowledge and willingness to help with last...

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Helpful?
Thank gainescat2016
Sean W, Manager at Crowne Plaza Palo Alto, responded to this review

Wow, we truly appreciate you sharing your experience with us. We are delighted to know that Tommy had a positive impact on your event with his outstanding customer service. We have shared your comments with our team. Thank you for feedback.

Reviewed 3 weeks ago via mobile

Rooms where beautiful great customer service plenty of events happening at this hotel parking can be a bit difficult for big events but overall wonderful stay and staff assisted my every needs and took great care of anything I left for my trip

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Helpful?
Thank Patrick L
Sean W, Manager at Crowne Plaza Palo Alto, responded to this review

We appreciate the feedback. Thank you for sharing your experience about the room, staff customer service and your concerns about parking. We are delighted to know that you had a wonderful stay and enjoyed our service. Thank you for staying at the Crowne Plaza Palo Alto.

Brentwood, Tennessee
Reviewed 4 weeks ago

We chose the Crowne Plaza for its proximity to the Stanford University campus on a reunion weekend, and it did not disappoint. This is an older property that has been totally refurbished. It used to be the Cabana Hotel, owned by Doris Day. The renovations have kept it fresh and clean. The "extra" that we did not know about is...

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Helpful?
Thank happyretireds
Seaside, California
Reviewed 4 weeks ago

Staff was very nice and helpful from the moment I arrived. Check in was smooth easy and fast. Parking is also an additional charge, cannot remember exactly what the cost was for self parking versus valet parking. There was an event going on in the building (a wedding I believe?) so the lobby was noisy on and off until about...

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Helpful?
Thank cindy g
Sean W, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you sharing your experience about your stay. We are delighted to hear that you were able to enjoy the amenities of the hotel and found the staff nice and helpful. We apologize for the noise. Hopefully you were able to rest despite the guest yelling down the hall. Thank you again for staying at the Crowne Plaza Palo Alto.

Reviewed 21 October 2016 via mobile

The rooms are nice with a good amount of space., The service provided by the staff is amazing and I would definitely come back. Javier and Luisa made my evening more than pleasant. Thank you guys. -Jose

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Helpful?
Thank Jose R
Sean W, Manager at Crowne Plaza Palo Alto, responded to this review

Wow, thank you for sharing your experience with us about your stay. We are delighted to know that you found your room spacious and enjoyed the service from Javier and Luisa in the bar. Thank you for staying at the Crowne Plaza Palo Alto.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover all that Silicon Valley has to offer at the beautiful and comfortable Crowne Plaza Cabaña Hotel & Resort. You will find legendary comfort and modern luxury at one of the most premiere locations in Palo Alto. Affordable elegance and hospitality are waiting for you. After spending a full day browsing Palo Alto s charming boutiques, art galleries, and Stanford University, only 2.5 miles away, retreat to one of our 194 guest rooms decorated with casual Californian elegance and superb views of the peninsula or of the Santa Cruz Mountains. Guests will experience the height of relaxation with our Crowne Plaza Sleep Advantage Program, which includes: Comfortable New Beds, Sleep Amenities, and Guaranteed Wake-Up Call. Revitalize in the morning with our in-room coffee maker and complimentary gourmet coffee. The Crowne Plaza Cabaña Hotel & Resort is also proud to be one of the premiere certified 'Green' Hotels in Santa Clara County. Steeped in history, tradition and elegance, the Crowne Plaza Cabaña Hotel & Resort combines luxurious amenities of a vacation destination with all the high tech necessities of today's savvy business traveler. Surrounded by World Headquarters of HP, Google, SAP, Intuit, Sun Microsystems, & Yahoo, just to name a few. Come and enjoy what is the talk of the Silicon Valley, the 'new' Crowne Plaza Cabaña Hotel & Resort Palo Alto. ... more   less 

Additional Information about Crowne Plaza Palo Alto

Address: 4290 El Camino Real, Palo Alto, CA 94306-4404
Region: United States > California > Palo Alto
Price Range: €113 - €426 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Palo Alto 3.5*
Number of rooms: 195
Reservation Options:
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Also Known As:
Crowne Plaza Palo Alto Hotel Palo Alto
Palo Alto Crowne Plaza
Hotel Style:
#6 Family Hotel in Palo Alto
#7 Business Hotel in Palo Alto
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Palo Alto staff and other travellers.
2 questions
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Questions? Get answers from Crowne Plaza Palo Alto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor facing west overlooking the pool”
 of 5 bubbles kathy151, 6 Dec 2016 | Read review
“Ask for a room past the lobby (less noise)”
  • Double queen
 of 5 bubbles 809cindyg, 3 Nov 2016 | Read review
“Near the pool is our preference”
 of 5 bubbles mjeeshiu, 16 Oct 2016 | Read review
“Ask for a room in the central part of the hotel, not a ground floor wing room”
 of 5 bubbles tsl1965, 19 Sep 2016 | Read review
“Take rooms in higher floors”
 of 5 bubbles 472aramk, 11 Sep 2016 | Read review
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