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Sheraton Palo Alto Hotel

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About
Location
Cleanliness
Service
Value
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Sheraton Palo Alto Hotel is a luxury Palo Alto, California accommodation in the heart of Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Wheelchair Access
Bar/Lounge
Business Centre with Internet Access
Public Wifi
Paid Wifi
Paid Internet
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Free High Speed Internet (WiFi)
Hot Tub
Golf course
Breakfast Available
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Room features
Non-Smoking Rooms
Air Conditioning
Good to know
HOTEL STYLE
Safe
Centrally Located
HOTEL CLASS
Hotel links
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Special Offer:Book Early & Save in TX!
Hotel deals
Location
Full view
100Great for walkers
Grade: 100 out of 100
233Restaurantswithin 0.5 km
23Attractionswithin 0.5 km
Reviews & more
835Reviews
204Photos
5Q+A
100Room tips
Traveller rating
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  • 55
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We liked this hotel aside from the noise. they have a pool themed restaurant and an excellent menu. The location is great, very close to everything you need but too close to the street, so it can be a little noisy. Service was average. Overall, a good value hotel for Palo alto, b
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Response from JuanR6362, Guest Services Manager at Sheraton Palo Alto Hotel
Responded 1 week ago
Thank you for your review. We are glad you enjoyed your time with us. The Poolside Grill is a local favorite, and we have heard positive feedback about our recent menu update. We are currently conducting updates to some our guestrooms and we hope you will join us again in the future.
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My aunt and I arrived at the hotel in the late evening, feeling pretty tired. The hotel was quite big and complex. We spent some time walking to the elevator and the room. Fortunately, the sign was very clear that prevented us from getting lost. The room was spacious. In the room
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maddening and frustrating stay. Bathroom door that wouldn't slide closed, perplexing layout that was poorly signed, valet parking that didn't answer phones, and a general sense that nobody much cared about anything. Alumni weekend so maybe just overwhelmed. But wouldn't stay her
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Response from JuanR6362, Guest Services Manager at Sheraton Palo Alto Hotel
Responded 4 weeks ago
Dear Dahlia L, Thank you for your review and for your candid feedback. Alumni weekend is one of the busiest times of the year for us, but even when it is busy we are committed to providing our guests with exceptional service. It is clear we dropped the ball with you, and we have followed up with the appropriate hotel teams to ensure that this is an isolated incident. We would love to see you again in the future, and if you decide to give us another opportunity to provide you with great service please reach out to me directly at the property at 650-328-2800.
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The lobby, hotel and grounds were very nice though my upgraded room was a bit odd. It had a big wall divider with a TV on both sides. The bathroom was a very 'open' design and if you were traveling with someone whom you were not VERY familiar, it might be a touch uncomfortable.
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This hotel is located right next to key places and could used for easy access to Palo Alto downtown and Stanford Shopping centre. Staff is very polite and courteous. Overall a great place to stay in Palo Alto, close to many offices
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
outside my room
View from room window - dirty on right hand side
Old and dingy
Room 2069 - window facing NorthWest, train noise negligible.
Previous
May I Have a Stronger Water-Pressure room when I check in on the 10th JULY ?? thanks very Much !!
Stanford Shopping Center is an easy 5 minute walk. We did it last night for dinner.
0 votes
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may I know is the POOL nice ??? Big ?? Thanks !! and walking distance to stores & resturants ??
The pool is average size.
0 votes
Does guest have free overnight parking?
The Sheraton Palo Alto offered free overnight parking to guests in June of 2014.
0 votes
I would want to know if I can check out by 4 pm instead of 12 pm
Hello N A, It would be my pleasure to assist you. Are you currently in-house or is this for a future reservation? If the availability allows for it, I would be more than happy to accommodate you. Please reach out to me at your earliest convenience. Best, Gurpreet
0 votes
Do they allow late check out
Dear N A, As many have mentioned in response to your questions, late checkout's are subject to availability. Gold and Platinum members are eligible for the 4 PM checkout, however if the availability allows for it, we would be more than happy to accommodate a 4 PM checkout. Please ask the front desk during your stay with us or you can email me and I would be more than happy to assist you. Best, Gurpreet
0 votes
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"I wouldn't pick 1108. It's near a small lobby and noisy."
"3rd floor in Palo Alto building was very quiet"
"Try to get a pool/interior facing room"
"Don't be afraid to ask for a better rate... it may be doable."
"Some rooms are closest to stairwells - elevators are not spread throughout the property."
Previous
PRICE RANGE
US$135 - US$585 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton palo altopalo alto sheraton
LOCATION
United StatesCaliforniaPalo Alto
NUMBER OF ROOMS
346
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