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Homewood Suites by Hilton Palo Alto

400 reviews
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Traveller (7)
Room & Suite (33)
Dining (4)
Overview
  • Excellent67%
  • Very good22%
  • Average7%
  • Poor3%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3.0 Star Hotel
All hotel details
Offers from Homewood Suites by Hilton Palo Alto
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (400)Write a Review
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All reviewsmedia roomfull size refrigeratorlaundry facilitymon thursevening receptioncomplimentary foodgreat stayfresh berriesgreat hotelunderground parkingpull out couchlong staywould highly recommend this hotelbusiness tripceiling fanliving roomhome away from home
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1 - 5 of 369 reviews
Reviewed 1 week ago

My husband & I were here for a surgery for him at Stanford. We had to check out days early after he experienced a problem in the OR. Staff was kind, compassionate and understanding. The only reason I didn't give a "5" rating was because...More

Review collected in partnership with Homewood Suites by Hilton
Thank kimmmiemaz
Hotel's Favourite
Reviewed 30 December 2017 via mobile

I frequent Hilton branded properties pretty regularly. I had an opportunity to stay at this location over the Summer. This location is pretty unique in that it is flanked by a busy street (in the day time), and a set of condos on the backside....More

Thank dagoose9500
Response from Matt D, General Manager at Homewood Suites by Hilton Palo AltoResponded 4 January 2018

Hi dagoose9500, Wow! Your most favorable review reads like our guest service playbook! Our priority is providing a welcoming comfortable experience. Along with providing a “welcome home” we are equally as motivated to make any situation right if we have a shortfall in service! We...More

Reviewed 4 weeks ago

My reservation requests clearly weren't read. We didn't get the connecting rooms we requested and the desk staff seemed surprised when I said I had requested them. We also requested a quiet room but were put in rooms on the 2nd floor just above the...More

Review collected in partnership with Homewood Suites by Hilton
Thank relW8211OY
Reviewed 16 January 2018

My brother is an Outpatient at Stanford, we’ve never been to Palo Alto before. We were so blessed to stay here. Location is close to Stanford, groceries, pharmacies, stores, fast food, restaurants. The hotel & room are inviting, comfortable, fresh, clean, & sanitary (I’m a...More

Review collected in partnership with Homewood Suites by Hilton
Thank Jasmine K
Response from Matt D, General Manager at Homewood Suites by Hilton Palo AltoResponded 4 weeks ago

Hi Jasmine K, You are a hero, advocating for your brother during this challenging experience. You have “all time favorite” guest status with us and I can verify the staff is happy to assist however best we can! We’re pulling for you and your brother!...More

Reviewed 2 January 2018 via mobile

We booked for a family of four, but only had towels and amenities for 3! So much for being welcomed as a Diamond member... For the first three days, the breakfast was below average - maybe everyone who knew how to cook was on holidays?...More

Thank abeb1900
Response from Matt D, General Manager at Homewood Suites by Hilton Palo AltoResponded 4 January 2018

Hi abeb 1900, My apologies for a less than satisfactory experience. Please connect with me directly to review how we can make this right! Best, -Matt

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Children Activities (Kid / Family Friendly)
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Outdoor pool
Details
Price range
US$150 - US$601 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$150 - US$601 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (7)
Room & Suite (33)
Dining (4)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
KmhAtwater
23 October 2017|
Answer
Response from Matt D | Property representative |
Hello, Breakfast hours are 6:00AM - 10:00AM, Mon to Fri and 7:00AM - 11:00AM Sat and Sun. Please connect at your convenience with any additional questions.
1
Vote
texanb11
18 October 2017|
AnswerShow all 3 answers
Response from Matt D | Property representative |
The hotel is 4.1 miles from Stanford Mall. The drive time is approximately 15 minutes. The average persons walking speed is about 15 minutes a mile. Transportation options of taxi/Lyft/Uber, city bus or complimentary... More
0
Votes
Rylee0
12 July 2017|
AnswerShow all 3 answers
Response from Matt D | Property representative |
We opened March 5, 2015! Not quite three years "new!"
0
Votes
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Room Tips
"I always like King beds"
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"stay on floor 1 for uber convenience"
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"gym is on 3rd Floor"
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"You may want to avoid having to have someone sleep on a sofabed -- ours was adequate but not very comfortable."
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