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The Zen Hotel

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321 Reviews from our TripAdvisor Community

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Showing 305: English reviews
Reviewed 13 October 2016 via mobile

Palo Alto hotels (indeed Silicon Valley in general) are overpriced, and it took me a while of research (via TripAdvisor) to have found The Zen Hotel. Good ratings and reviews at TA, which are true reflections of the real experience - external looks like a motel, but internal it is well-maintained, detailed, comfortable little gem for my business visit. Breakfast...

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Helpful?
Thank 144carac
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear 144carac, Thank you so much for sharing your feedback with the Tripadvisor community. We are very glad to learn that this site led you to booking The Zen Hotel and that your stay lived up to the expectations set by the reviews posted by former and repeat guests. We understand how important is to find a hotel that offers...

Los Angeles, California, United States
Reviewed 9 October 2016 via mobile

Was so pleased with this hotel. All of the positive reviews were spot on. From the friendly and efficient service to the nice details in the room, including free snacks and Peets and Philz coffee at breakfast. Got a jr. suite with one king and a foldout couch. Plenty of room for the four of us. Definately recommend for anyone...

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Helpful?
Thank AngelaFoodTravelGuru
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear AngelaFoodTravelGuru, Thank you very much for your review. We are delighted to have been the place of choice for your Girl's Weekend getaway and to see that the reviews from previous guests paved the way to your reservation with us. We were excited to add Philz Coffee, a San Francisco native, to our selection of coffees and are very...

Illinois
Reviewed 5 October 2016

The building is not new, and soundproofing not perfect, but the management more than compensate for it by exceptional care. Large rooms, cleanliness, comfortable beds you can find in other places. But free top of the shelf bottled water? Healthy snacks in the room - nuts etc.? Really great and healthy breakfast? I have one word - thoughtful care throughout...

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Helpful?
Thank comfytravel
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear comfytravel, What a wonderful review to read! Our team can't thank you enough for taking the time to share your thoughtful and kind comments about your second stay at The Zen Hotel. We are so glad to see that the complimentary "extras" we implemented over the years served to enhance your overall experience. That was our very goal from...

Katy, TX
Reviewed 4 October 2016

The Zen Hotel is a carefully updated motor hotel. The landscaping is soothing and includes a Zen garden with seating and a fountain along the back fence line. Our room was comfortable, quiet, clean, and spacious. The linens were comfortable and the towels fluffy. The L'Occitane toiletries were a nice touch. The bottled water and snacks were thoughtful and free....

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Helpful?
Thank debbiedarlin
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear debbiedarlin, We are delighted to see your great comments about your recent stay with us. The amenities you describe such as our good quality towels and toiletries were carefully picked to provide our guests with an experience that can rival any high rise hotel. We are also glad that we were able to accommodate your dietary special requests and...

Truckee, California
Reviewed 3 October 2016

I loved this hotel. Staff was wonderful. L'Occitane products was a nice touch. Comfy beds. Nice air conditioning. Free snacks in the room was appreciated. Wonderful hot breakfast with a fresh beet/fruit smoothie. Will stay again.

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Helpful?
Thank langreejen
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear langreejen, Thank you for taking the time to post your review. You have concisely described many of the amenities that make The Zen Hotel a home away from home to many of our guests. We hope to have an opportunity to have you as a return guest and that you are able to taste our Kale and Carrots smoothies,...

St. John's, Canada
Reviewed 29 September 2016 via mobile

Wow, what an amazing surprise! We checked in with the friendliest, lovely woman who gave us all kinds of great advice on a town that we had not been before. Then onto the room, beautiful and clean, not what I expected at all as we pulled into the small motel lot. Breakfast the next morning was fantastic; lots of choice,...

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Helpful?
Thank LauraFoley1
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear LauraFoley1, Thank you so much for your review! I am very glad see that your first visit to Palo Alto was an enjoyable one and that The Zen Hotel played a factor in your overall positive experience while in town. Our staff was very pleased to see your great comments about our customer service. This feedback is very reassuring...

venice california
Reviewed 27 September 2016 via mobile

To call this property a hotel is laughable. It is a relatively tired motel assisted by some Silicon Valley branding whiz who thinks a good logo and some nice enough gestures to welcome guests is enough. It is a traditional motel layout so our room's one small window looked directly onto cars parked outside. Hardly a zen-like experience. The much...

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Helpful?
Thank candosister
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear Candosister, Thank you for sharing you feedback about your stay with us. I am very sorry to learn we did not meet your expectations in several levels, and that you found your experience utterly disappointing. We put great efforts to offer each one of our guests with service and amenities tailored to deliver a comfortable and relaxing stay and,...

Reviewed 25 September 2016

The customer service here is amazing. Both the night shift and the lovely woman who helped me in the morning with an important fax. The room was comfortable and reasonably priced. Will definitely stay here again when I am in the area.

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Helpful?
Thank Suzanne G
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear Suzanne G, Thank you so much for taking the time to share your feedback with the Tripadvisor community about your stay. I am very glad that our commitment to true hospitality was materialized through actions our staff assisted you with during your stay. Our team was delighted to read your positive review. Thank you. We will see you next...

Rochester NY
Reviewed 22 September 2016

I was recently in Palo Alto helping my son move into his apartment at Stanford and I had booked a room at The Zen Hotel. I had read the reviews beforehand and was honestly not sure if I believed them, but the reviews are right on target. The hotel is well-appointed and has just about everything you could possibly want....

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Helpful?
Thank Roofie
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear Roofie, Thank you so much for such a lovely feedback about your experience at The Zen Hotel. Just as your observations about our Tripadvisor reviews, your own description of our services and amenities are spot on. I particularly enjoyed reading your comments about our breakfast buffet. This is one complimentary amenity we have continued to enhance over the years...

Reno, Nevada
Reviewed 22 September 2016

Deceiving exterior because this older establishment is quite nice on its interior. The location is quiet and the amenities were wonderful. Nice snacks, coffee and water in the room as well as comfy robes and plush towels. The toiletries were a step above most establishments. I will definitely be back!

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Helpful?
Thank ShickaBoo
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear ShickaBoo, Thank you so much for your review and for giving us a 5 out of 5. We are glad you enjoyed the amenities we carefully chose to make available in our guestrooms and that you are planning to come back to stay with us again. From our bathrobes and slippers to our complimentary water and snacks, our goal...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
In the heart of Silicon Valley, The Zen Hotel offers daily full hot breakfast buffet that includes freshly made smoothies, Peet's and Santa Cruz Organic coffees, Mighty Leaf teas, sausages, bacon, scrambled eggs and much more. L'occitane toiletries and free true high speed Internet are standard in all guestrooms. Minutes away from Stanford University, Shoreline Amphitheater and tech companies such as HP, Facebook and Google; The Zen Hotel offers great value and is a fantastic choice for business and leisure travelers. ... more   less 

Additional Information about The Zen Hotel

Address: 4164 El Camino Real, Palo Alto, CA 94306-4075
Region: United States > California > Palo Alto
Price Range: €119 - €344 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Zen Hotel 3*
Number of rooms: 37
Reservation Options:
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Also Known As:
Townhouse Hotel Palo Alto
Hotel Style:
#3 Romantic Hotel in Palo Alto
#5 Business Hotel in Palo Alto
#5 Family Hotel in Palo Alto
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Questions & Answers

Questions? Get answers from The Zen Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the breakfast smoothies - especially the kale ones!”
 of 5 bubbles JulianVan, 15 Feb 2017 | Read review
“We where at to the left of the Lobby. It was very quite and peaceful, away from the road.”
 of 5 bubbles mandye858, 19 Jan 2017 | Read review
“I had a room onthe grund floor and irt was great, but I probably woul dhave chosen a room on the second floor.”
 of 5 bubbles 499sherriz, 13 Nov 2016 | Read review
“Get the rooms in the Zen Garden.”
 of 5 bubbles Sunset97210, 17 Oct 2016 | Read review
“It was our third stay at this place,, and all rooms were good.”
 of 5 bubbles comfytravel, 5 Oct 2016 | Read review
5 of 5