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The Zen Hotel

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The Zen Hotel
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325 Reviews from our TripAdvisor Community

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Showing 309: English reviews
Mamaroneck, New York
Reviewed 4 January 2017 via mobile

Great service, however, don't be fooled by the beautiful pictures. This is a motel that was converted, albeit nicely, into a "Zen Hotel" . The only thing that makes it "Zen" is the color scheme, bamboo fountain, and the fruit smoothies they give you in the morning. Other than that, you are driving your car to your door like every...

1Thank mundomama
Zen_Hotel_Palo_Alto, Front Office Manager at The Zen Hotel, responded to this review

Dear Mundomama, Thank you so much for choosing The Zen Hotel for your visit to Palo Alto. I would like to thank you for taking the time to submit your review on TripAdvisor. We value each and every comment from our guests and strive to make each guest's visit as enjoyable as possible. Although I am glad we were able...

East Coast
Reviewed 4 December 2016

Although the Zen Hotel is structurally a motel (aka a "motor hotel" with exterior corridors and parking directly in front of the rooms), this is a very much a boutique hotel with its Asian-inspired decor and upgraded amenities. In addition to providing Starbucks coffee and tea (Mighty Leaf and Tazo brand), my room also had complimentary bottled water and snacks...

1Thank otsumami
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear otsumami, Thank you so much for your great review and for taking the time to share with the Tripadvisor community the abundant first-class amenities we chose to include as part of your stay, which coupled with our service and hospitality earned us your positive feedback. You are correct, all the amenities you listed are standard and included at no...

Reviewed 26 November 2016 via mobile

Not knowing the area....husband booked this based on reviews. Outside of hotel a bit disappointing but when you step into the room, it is very comfortable. Love the amenities....snacks, extra things like coffee, teas, chocolate, lip balm, mouthwash, comb and several more items. Can't say enough about the amazing breakfasts! Today, there were so many options....cereals, oatmeal, 3 kinds of...

1Thank 401eeg
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear 401eeg, Thank you so much for your fantastic review and for choosing The Zen to stay in Palo Alto during your anniversary trip. It is such a pleasant read to see that the complimentary amenities we carefully chose to place in our guestrooms were highlighted in your review. This only reassures our commitment to provide that "home away from...

New York City, New York
Reviewed 24 November 2016 via mobile

Generous, gentle and inexpensive. I really enjoyed the Zen hotel. It looked unpromising, a little down at the heels from the outside. But the room itself was extremely comfortable and the place is generous in spirit. The breakfast is fantastic, healthy varied with fresh health shakes every day, great baked goods, even turkey bacon. People are extremely helpful and pleasant....

1Thank Susan H
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear Susan H, Thank you for your wonderful comments. I am glad to learn that the hesitation upon your arrival quickly turned into the guest satisfaction that our entire team strives to deliver. It is also nice to see that you found our complimentary breakfast menu to be comprehensive and inclusive of healthy and hearty options. Lastly, it is great...

Modesto, California
Reviewed 15 November 2016 via mobile

My husband and I stay here every few months. Staff is always welcoming and polite. Beds and rooms are always comfortable and clean. Lots of great amenities at no charge. Our go to place in Palo Alto. It is also very close to Stanford Medical Center, shopping and great restaurants.

1Thank quintina1999
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear quintina1999, Thank you so much for being a repeat guest of The Zen Hotel. We LOVE welcoming guests back and finding that their experiences are consistently meeting their expectations time and time again. Also, all our staff welcomes and values suggestions from our repeat guests. As an independent family-owned lodging, we have found so many enhancements have been implemented...

Los Angeles, California
Reviewed 13 November 2016

We had a great experience at the Zen Hotel and I highly recommend it! It's a boutique hotel, overflowing with lots of "extras" - unlike hotels that usually charge you for any of the snacks or drinks - here, it's all a treat: chocolates, almonds, chips, energy bars, etc. The breakfast that's included in the price of the room is...

1Thank Sherri Z
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear Sherri Z, Thank you so much for your wonderful comments about your stay with us. I am so glad to see that we achieved our goal of delivering you a great experience, both in our service and overall amenities, and that all the "special touch" details we present in our guestrooms served to enhance your first experience at The...

Valley Forge, PA
Reviewed 5 November 2016

Great accommodations, in a very pedestrian friendly neighborhood. Parking was easy and convenient. Great proximity to great restaurants and stores. Hotel lobby and room was very clean and I appreciated the special touches including the snacks, meals and beverages including fresh made smoothies! One of best breakfast buffets I've experienced. Really enjoyed the water feature of hotel too. Thank you...

1Thank lisa_2158
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear lisa_2158, Thank you for your amazing feedback. We are so glad to learn that you found our name to align with your experience and that you left our hotel with the feeling of Zen hospitality we strive to deliver to all our guests. We appreciate so much your praise to our breakfast buffet and are so glad you enjoyed...

Dallas, TX
Reviewed 3 November 2016

We stayed at the Zen in late October and found it to be a very nice, comfortable motel with extremely nice staff. The motel is family owned and id clearly outside the mold of cookie cutter motels/hotels. Not sure when the renovation was done, but they did a really good job - even a lot of money spent on the...

1Thank PhoodKritic
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear PhoodKritic, What a wonderful review! Thank you so much for sharing your feedback with the Tripadvisor community. Our entire team was delighted to see that your interactions with them were all pleasant and that your first experience at The Zen was a good one. Our last full renovation ended in 2010, and ever since we have continuously implemented enhancements...

A TripAdvisor Member
Level Contributor
4 reviews
1 helpful vote
Reviewed 1 November 2016 via mobile

Excellent Immaculate Clean Good free breakfast Very responsive Would stay there again Reasonable The staff was very helpful, and while it was originally a motel, everything has been redone. It was about 20 minutes from the campus (south of it) so it took some time to get there in the morning. Just allow for the traffic.

1Thank A TripAdvisor Member
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear guest, Thank you for your wonderful review. I am glad we had an opportunity to welcome you during Stanford reunion weekend. It was a delight to see guests from different class years and we are honored that you chose The Zen as the place to stay in Palo Alto while attending such a special event. Stanford reunion, along with...

Los Angeles, California
Reviewed 29 October 2016

The Zen really surprised me, clean and comfortable, with extra amenities that were appreciated. The breakfast smoothie was great and they had both eggs and hard boiled eggs so it wasn't just carbs. The front desk person always seemed engaged. It was not just a paint job on an old motel, someone really spent time thinking about how to make...

1Thank sylvia_m0
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear sylvia_m0, Thank you for sharing your generous feedback about your stay with us! We are so glad to see you found our breakfast buffet menu to be balanced. From our eggs and bacon to our freshly made vegetable and fruit smoothies, our goal is to have appetizing options for every single one of our guests. We appreciate very much...

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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
In the heart of Silicon Valley, The Zen Hotel offers daily full hot breakfast buffet that includes freshly made smoothies, Peet's and Santa Cruz Organic coffees, Mighty Leaf teas, sausages, bacon, scrambled eggs and much more. L'occitane toiletries and free true high speed Internet are standard in all guestrooms. Minutes away from Stanford University, Shoreline Amphitheater and tech companies such as HP, Facebook and Google; The Zen Hotel offers great value and is a fantastic choice for business and leisure travelers. ... more   less 

Additional Information about The Zen Hotel

Address: 4164 El Camino Real, Palo Alto, CA 94306-4075
Region: United States > California > Palo Alto
Price Range: €121 - €331 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Zen Hotel 3*
Number of rooms: 37
Reservation Options:
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Also Known As:
Townhouse Hotel Palo Alto
Hotel Style:
#3 Romantic Hotel in Palo Alto
#5 Family Hotel in Palo Alto
#5 Business Hotel in Palo Alto
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Questions & Answers

Here's what travellers have asked, with answers from The Zen Hotel staff and other travellers.
1 question
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Davis, California, United States

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Questions? Get answers from The Zen Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just keep in mind that there is no elevator, so if you have any trouble with steps, you should request the first floor.”
dsgs, 6 Mar 2017 | Read review
“Try the breakfast smoothies - especially the kale ones!”
JulianVan, 15 Feb 2017 | Read review
“We where at to the left of the Lobby. It was very quite and peaceful, away from the road.”
mandye858, 19 Jan 2017 | Read review
“I had a room onthe grund floor and irt was great, but I probably woul dhave chosen a room on the second floor.”
499sherriz, 13 Nov 2016 | Read review
“Get the rooms in the Zen Garden.”
Sunset97210, 17 Oct 2016 | Read review
5 of 5