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All reviewsheavenly bedstanford universityseparate tubtown countrywalking distanceroom serviceclose to downtownfront desk stafffour seasonsself parksmall poolcaltrain stationrestaurants and shopssilicon valleybusiness centerinternet connectionlove this hotel
A nice hotel, with clean and large rooms. Two double beds very soft. Bathroom is also large and clean with both separated bath and shower. Rooms are very quiet. Large garage underneath. Staff are friendly and helpful. Breakfast is correct with buffet with somewhat limited...More
The Westin has a great location and looks very nice from the outside; the staff were also very friendly. However the rooms were ordinary in terms if decor and the water in the shower never really got hot - one morning it stayed lukewarm. Generally...More
Thank TG W
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 2 weeks ago
Thank you for your review. We strive to provide all of our guests with a superlative experience, and it is clear we missed the mark during your stay. The issue you encountered with the water in your room is not one we typically see at...More
The rooms are clean, the bathrooms are big and clean. The staff are friendly and helpful. Have been here for work twice now and both times it was a great experience. Great location to Stanford, Palo Alto downtown and Caltrain. Plus the beds are heavenly...;)More
Thank Madeline F
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 20 December 2017
Thank you for your review. A lot of our guests are in town for business and it is always nice to hear that staying with us helped make the trip a great experience. We look forward to seeing you again the next time you are...More
Boutique feel for a Westin but the room rate reflects the Silicon Valley neighborhood. $400 a night. It was clean with decent amenities. The gym was basic. The pool was lovely, albeit small, but consistent with hotel size. It is close to downtown Palo Alto...More
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 29 November 2017
Thank you for your review. We are glad you enjoyed your time with us and the amenities that we offer. We hope to see you again the next time you are in Palo Alto.
Our room was good sized and clean. It is in a prime location if you're visiting Stanford and within walking distance of many shops and restaurants. However I've never been to a nice hotel like this with a more unfriendly staff. Not ONCE when we...More
Thank Jessica O
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 13 November 2017
Thank you for your review and your recent stay with us. It is our sincere goal to provide a superlative experience, and I am very sorry we did not meet that goal with you during your time with us. The service that you encountered is...More
Response from westinpaloaltoGM | Property representative |
Dear Bill V,
Thank you for your question. The standard rooms at the Sheraton and Westin are both lovely. The most notable differences between the two are that the Westin standard rooms are slightly larger than the... More
Dear Bill V,
Thank you for your question. The standard rooms at the Sheraton and Westin are both lovely. The most notable differences between the two are that the Westin standard rooms are slightly larger than the Sheraton standard rooms, all standard rooms at the Westin have a separate tub and shower, and the windows at the Westin are full length. I hope that helps in weighing your options.