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Palm Mountain Resort & Spa

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Palm Mountain Resort & Spa
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306 Reviews from our TripAdvisor Community

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There are newer reviews for Palm Mountain Resort & Spa
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Showing 275: English reviews
Naperville, Illinois
Reviewed 4 weeks ago via mobile

I ended up breaking out after staying here... I asked to speak to the manager. I called the resort to let them know what the doctor said and they acted like i was lying...they didn't believe me. I wasn't looking for anything in return just wanted to inform them what had happened and make sure they thoroughly clean the room....

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Helpful?
Thank Blessed20132013
TimPalmSprings, General Manager at Palm Mountain Resort & Spa, responded to this review

Thank you for writing. We need follow up with our pest control company. If you any your doctor are concerned that there was bed bugs in the room, I am happy to tell you there were no bugs found in the room you stayed in. Bed bugs are everywhere, restaurant chairs movie theatres, planes etc. I am truly sorry you...

Edmonton, Canada
Reviewed 17 December 2016

Location - the location of this hotel is awesome and just minutes from the downtown stores and restaurants. Upon arriving we noted a large new hotel being built right across the road - the hotel next door was also under construction and this hotel was under construction............construction noise could be heard in the lobby, pool area........and well everywhere. We arrived...

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Helpful?
Thank angelasT220EN
TimPalmSprings, General Manager at Palm Mountain Resort & Spa, responded to this review

Yes there is a building under construction down the street, but we don't receive that many complaints. It is nearing completion, looking forward to that.

Reviewed 12 December 2016 via mobile

Everything about this place is so pretty. The customer service is great as well. It's close to all the shops. The rooms are decent size. The pool and jacuzzi are clean and relaxing. Thank you for a great experience

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Helpful?
1Thank Gaynor E
TimPalmSprings, General Manager at Palm Mountain Resort & Spa, responded to this review

Thank you, we are very proud of our new pool area

A TripAdvisor Member
Level Contributor
4 reviews
5 helpful votes
Reviewed 12 December 2016 via mobile

I stayed at the hotel for four nights, it was supposed to be 2, but there was a problem with the person I had been travelling with. Adding the 2 additional nights, front desk staff were kind, courteous and reasonable to make change of rooms pain free. The grounds of the hotel, pool and spa are gorgeous and the location...

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3Thank A TripAdvisor Member
TimPalmSprings, General Manager at Palm Mountain Resort & Spa, responded to this review

What fantastic comments, thank you!

Beverly Hills, California
Reviewed 10 December 2016

Four good things: room is huge, has a refrigerator and a microwave, good location. But I won't return for those things alone. This is the nosiest "Resort/Spa" I have ever been to. The maid carts, luggage carts, garbage carts roll all day across concrete sidewalks. Noise started at 7am this morning. The walls are incredibly thin (I can hear when...

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Helpful?
1Thank SliderSC
TimPalmSprings, General Manager at Palm Mountain Resort & Spa, responded to this review

Sorry that you found some items that are not acceptable. They have been corrected.

Vancouver, Canada
Reviewed 7 December 2016

The location of the Palm Mountain Resort is the best, right in the middle of the Downtown, Easy walking to the Palm Canyon Dr. Lots of restaurants and the Villagefest on Thursday Night. Pool Area is great and the Fire pits are a great touch. The Biggest Issue with the hotel is the housekeeping!!!! First day they did not do...

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Helpful?
Thank dakegro
TimPalmSprings, General Manager at Palm Mountain Resort & Spa, responded to this review

Thanks for writing to us. Sorry you room was not made up. Please give us another try

San Diego, California
Reviewed 3 December 2016

We stopped here overnight on our way home from the Grand Canyon. My friend had stayed here before and had a wonderful experience and so she was really looking forward to staying here again. Our stay started out very badly. First, we had trouble finding a place to park. Then we were assigned a room over by the pool and...

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1Thank jobethco
TimPalmSprings, General Manager at Palm Mountain Resort & Spa, responded to this review

Thanks for taking the time to write all the responses. The Parking situation is tight due to others parking in our lots. A new 800 underground parking garage will open very soon.

Los Angeles, CA
Reviewed 30 November 2016

I stayed here for a friend's wedding and had a pleasant stay. The hotel's layout was very much a mid-century motor inn: blocks of two-story building units with the rooms opening outdoors. The front door to my room faced the street, but the back door opened out to the pool area. The room had a mini-deck for al fresco enjoyment....

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Thank GumdropGirl
TimPalmSprings, General Manager at Palm Mountain Resort & Spa, responded to this review

Thanks for writing all of this

Chicago, Illinois
Reviewed 29 November 2016

I have stayed here in the past and the rooms are SUPER outdated with a bad smell in them. The only good thing is its location. I will be returning the end of December and I expect to see some major changes and to have an updated room that does not smell like mold or I will be done with...

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Thank fosterka17
Long Beach, California
Reviewed 28 November 2016

As a solo traveler, I visited the Palm Mountain Resort in March, gave it 5 circles and hoped to visit again. Upon my second visit, 3 circles seems almost a stretch. This time a friend and I booked a “courtyard double”. This almost corner room on the 2nd floor by the pool (211) had no view, just pool noise. The...

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Helpful?
Thank DulciTraveler
TimPalmSprings, General Manager at Palm Mountain Resort & Spa, responded to this review

Thanks for all your comments. I really hope you will return, Tim

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Palm Mountain Resort & Spa is an award-winning oasis in the heart of downtown Palm Springs, just 1 block from famed Palm Canyon Drive. Located just footsteps from all there is to see and do in downtown Palm Springs, the Palm Mountain is a short stroll to the Desert Art Museum, 40+ popular restaurants, unique shops, boutiques, galleries and the Spa Casino. At the Palm Mountain, there is little need for car rental – when you can walk to it all. Palm Springs Airport is a quick 5 minute drive from the hotel which provides complimentary airport shuttle service. ... more   less 

Additional Information about Palm Mountain Resort & Spa

Address: 155 South Belardo, Palm Springs, CA 92262-6327
Region: United States > California > California Desert > Palm Springs
Price Range: €123 - €270 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palm Mountain Resort & Spa 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Palm Mountain Resort And Spa
Palm Mountain Hotel Palm Springs
Hotel Style:
#8 Top resorts Hotel in Palm Springs
#10 Spa Hotel in Palm Springs
#28 Romantic Hotel in Palm Springs
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Questions & Answers

Here's what travellers have asked, with answers from Palm Mountain Resort & Spa staff and other travellers.
18 questions
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Leduc
1 month ago
Yuma, Arizona
2 months ago
Porthcawl, United Kingdom

See all questions (18)

Questions? Get answers from Palm Mountain Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“People sit around fire pits at night and chat. We were above the pit area. Didn't bother us, but may bother others.”
 of 5 bubbles rosheenod, 17 Jan 2017 | Read review
“Choose rooms alongside the pool area for a view or book one of the newer suites”
 of 5 bubbles CaptainTar, 2 Jan 2017 | Read review
“I am not sure if there are good rooms.”
 of 5 bubbles SliderSC, 10 Dec 2016 | Read review
“Ask for a room off the patio away from the pool”
  • No water pressure in shower, two unlabeled dispensers of ?
  • Comfortable beds and nice two-chair desk
  • Good lighting in bathroom
 of 5 bubbles jobethco, 3 Dec 2016 | Read review
“Get a room with a private balcony, Rooms away from the elevators are quieter.”
  • Bathroom
  • Flat panel TV
  • Bathroom
  • Two double Beds
  • Small Microwave and Refrigerator
  • Room
 of 5 bubbles nativecal, 27 Nov 2016 | Read review
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