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After a horrible experience at a different hotel, we checked in at the Holiday Inn Express which was nearby. The AC took a while to cool the room down and stopped in the middle of the night for some odd reason. I woke up sweating,...More
Thank Krystal D
Management response:Responded 4 August 2017
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express PALM DESERT.
I would like to start by apologizing to you for the inconveniences you faced during your stay.
We strive to make...More
We needed a hotel last minute and we stayed at this hotel. The rooms are clean the beds are New and the agent at night who checked us in was pleasant and welcoming. The pool area is nice and the water was refreshing but not...More
1 Thank srodri01
Management response:Responded 2 August 2017
Even though it was a last minute trip, we thank you for choosing our hotel out of so many hotels in the area. Thank you for taking the time to review our newly renovated hotel. It is great to hear that your stay was a...More
The hotel is situated just around the corner from the famous El Paseo drive shopping district.
The hotel is modern and the rooms are exceptionally clean and comfortable.
New beds have just been bought for the rooms. Rooms have balconies with beautiful palm trees outside....More
1 Thank cindywilsonsa
Management response:Responded 28 July 2017
Thank you so very much for taking the time to review our hotel. I am excited to hear that you enjoyed our new beds and found them quite comfortable. I am also pleased to hear that you had a chance to enjoy our...More
Family nearby, so have stayed here regularly for several years. Always a clean room and an inviting Front Desk greeting. The grounds feature several tables/chairs for relaxing outside, though can be a bit hot and breezy depending on the time of year. Parking is well...More
Response from Craig G, General Manager at Holiday Inn Express Palm Desert / Rancho MirageResponded 17 July 2017
We are all so glad you choose to stay with us when visiting family in the area. We will be ready for your return, and should you need anything from us in the mean time please do not hesitate to contact the hotel. Thank you...More
We had a great one-night stay here! Brought in our 24 lb dog without any issues, tons of grass out front to let her walk around. The rooms seemed freshly renovated (guessing by other reviews here that that is the case); tons of outlets, good...More
Thank Holly L
Response from Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho MirageResponded 14 July 2017
We are so proud of our newly remodeled rooms and new mattresses. The team and I are all so glad you enjoyed them! Thanks for bringing your pet to visit with us.
We look forward to your return,
Craig Gilmore - GM