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JW Marriott Desert Springs Resort & Spa

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JW Marriott Desert Springs Resort & Spa
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2,009 Reviews from our TripAdvisor Community

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Showing 1,954: English reviews
Dallas, Texas
Reviewed yesterday NEWvia mobile

This hotel is massive . There are wings of rooms one after another . Which means lots of walking and lots of people. Good for conventions and Large groups, not good if you're looking for a getaway. The rooms are somewhat updated. The bathrooms are updated, however the safe (which requires a large key ) is too small to fit...

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Helpful?
Thank notula
Laurel, Maryland
Reviewed 2 days ago NEWvia mobile

Made a trip to Palm Desert to check out the MVC property there. The Villas is on the same property as the JW. Great resort! Played a round of golf on the Palms course, one of two right on the property. Loved the course and the views are breathtaking. 70 degree sunshine, palm trees, lush green golf course and snow...

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Thank whiteme2
Monrovia, Indiana
Reviewed 3 days ago NEWvia mobile

Spent 5 days here in Jan 17. Stayed in an executive suite which was spacious, clean, but could've used some updating. Overall, the resort is well kept. Room service was prompt and service was great. Several good restaurants and stores on site. Spa is awesome. Pools were very clean, service at the pools could've been more attentive. Good experience overall,...

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Helpful?
Thank JTDtiger
Michigan
Reviewed 3 days ago NEW

This is a classic, big hotel resort type you would expect from a JW Marriott. You can tell it is a bit dated, meaning, an older hotel which has been updated and remodeled. Big resort, massive lobby, has all the amenities you would expect. Great for kids I would think. Big pools and nice setting. Stayed for a conference, and...

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Thank ResortTransparency
Chicago
Reviewed 3 days ago NEW

In town for a recent trade show, stayed for five nights. Huge property, took a few days to find all of the shortcuts. Multiple restaurants onsite and many retail stores. Nice workout facility for a hotel as well. Although staff is excellent the hotel itself is a bit dated. My room could have used a remodel, the bed wasn't exceptionally...

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Thank unsung
Huntington Beach, California
Reviewed 6 days ago NEW

I've been coming to this hotel since it first opened in the 90s. Its a huge property, with lots of different pools and amenities. kids love the duffy boat ride. Rooms, service and decor are all typical of a marriott property.

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Helpful?
Thank J2meLumi
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

J2meLumi, thank you for staying with us. We appreciate your feedback and look forward to your next visit!

New York City, New York
Reviewed 6 days ago NEW

i went here for a lacrosse trip to play in the sandstorm event going on at the beginning of the year. Me and my whole team had a lot of fun at the pools and running around the hotel. it is a really big hotel so we had a lot to do. The food there was pretty good but over...

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Helpful?
Thank laxdude345
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

laxdude345, thank you for taking a moment to share your thoughts following your recent stay at our resort. We appreciate learn of the areas of the resort you enjoyed as well as your comments for areas that need improvement. Thank you for your review as our guest feedback is certainly important to us. We look forward to welcome you again.

Los Angeles, California
Reviewed 1 week ago

Service is not what I was expecting from this resort, We had an issue with the phone in the room, When we checked in the phone has no signal because the cord line was Broken, Heather did work properly, we called the front desk for service , 45 minutes later I have to call again to ask if they can...

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Helpful?
Thank CAngelita2
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Cangelita2, Thank you for staying with us. Please accept our sincere apology for the challenges you experienced. Thank your feedback as all feedback enables us to enhance other guest experience. We hope we will have the oppoturnity to better serve you whenever your travels bring you back to Palm Desert.

Columbus, Georgia
Reviewed 1 week ago

Stayed in town a few days visiting family friends. I love this resort. Amazing facilities. Some recent reviews complained about "older" rooms, but mine felt recently updated. Also my room was spacious with a great view overlooking the lagoon and the hotel pools. Only issue with my room was where the water faucet for the bathtub joined the tiles -...

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Helpful?
Thank LuxTvlr
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

LuxTvlr, We are so pleased to learn that we exceeded your expectations on your recent visit. Thank you for your feedback and we look forward to welcome you again soon.

Vancouver, Canada
Reviewed 1 week ago via mobile

We spent a week at the JW and we enjoyed every moment. This was our second visit, but this time our adult children joined us. The service was excellent particularly at the lounge and the Rockwood grill where we had breakfast every day. Very friendly and courteous staff. We also ate at the Fisherman landing, the food was excellent. A...

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Thank Magda H

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Rockwood Grill
Rockwood Grill
Cuisines: American
Fisherman's Landing
Fisherman's Landing
Cuisines: American, Seafood, Soups, Bar, Pub
No photo provided
Oasis Poolside Bar & Grille
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Escape to your go-to desert playground. From the moment you approach the palm-lined path leading to JW Marriott Desert Springs Resort & Spa, the excitement begins. Our Palm Desert hotel has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. Our JW Marriott also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience JW Marriott Desert Springs Resort today. ... more   less 

Additional Information about JW Marriott Desert Springs Resort & Spa

Address: 74855 Country Club Dr, Palm Desert, CA 92260-1961
Region: United States > California > California Desert > Palm Desert
Price Range: €242 - €623 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Desert Springs Resort & Spa 4.5*
Number of rooms: 884
Reservation Options:
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Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs
Hotel Style:
#3 Top resorts Hotel in Palm Desert
#4 Business Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#9 Romantic Hotel in Palm Desert
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Desert Springs Resort & Spa staff and other travellers.
41 questions
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Questions? Get answers from JW Marriott Desert Springs Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Probably look to be on the side above the retail stores to be located better.”
 of 5 bubbles unsung, 14 Jan 2017 | Read review
“the rooms in the back left are the best they have good views and are not above the night club that blast music late into the night”
 of 5 bubbles laxdude345, 11 Jan 2017 | Read review
“ask for a view overlooking the hotel lagoon and main pools”
 of 5 bubbles LuxTvlr, 7 Jan 2017 | Read review
“best view of golfcourse, mountains, and water to the west”
 of 5 bubbles brittGlendora_Ca, 6 Jan 2017 | Read review
“Be sure to stay in rooms away from the ice machine and elevators”
 of 5 bubbles 221marshaw, 5 Jan 2017 | Read review
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