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Residence Inn Palm Desert

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Residence Inn Palm Desert
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309 Reviews from our TripAdvisor Community

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Showing 299: English reviews
Reviewed 2 weeks ago

We spent a couple of nights here. The room was comfortable. It had all expected amenities. Everything worked. The bed was good. The grounds are well kept. The staff was professional. The breakfast does get boring.

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Helpful?
Thank FairwayFound
London, Canada
Reviewed 4 weeks ago

This is a nice inn on Cook St. close to the 10 freeway. Comfortable larger rooms with nice pool, exercise rooms, barbecue area and complimentary breakfast and evening snacks for guests. There is free wi-fi, free parking, fitness center, pet friendly and kitchen in every room. There is a fire pit with comfortable seating in the barbecue area.

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Helpful?
Thank Maureen S
San Diego, California
Reviewed 4 weeks ago

If you are looking for a place to stay in the Palm Desert area this is a good choice for a few days. Rooms give you a few extra amenities like a frig , cook top , cookware, plates ect. Comfortable larger rooms and a breakfast in the AM . Good central location near I -10. Lost of places to...

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Helpful?
Thank Russ V
Murrieta, California
Reviewed 4 weeks ago

This Hotel is well kept, has a very nice layout, and is close to the 10 freeway for easy access to Palm Springs, indio and other local area desert communities. If you want to play golf in the surrounding areas this is the perfect hotel to make it easy to get around, have enough space to store clubs and have...

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Helpful?
Thank johnjN8052KK
southwest
Reviewed 13 December 2016 via mobile

Good location and OK amenities. Pool is nice. But this property didn't feel like other Marriotts to me. Housekeeping finishes late in the afternoon and evening. It's difficult to check in early or even at 4 PM, their check in time. One visit it took until after 6pm to get a room (we arrived at 4pm). Marriott Rewards status won't...

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Helpful?
Thank MikeSouthwest
Management response:

Hello "Marriott Standards" I am sorry you we not able to check in early. We have been running a very high occupancy and guests tend to stay later during these holiday times especially when they have children. I hope you come visit us again when there are fewer families. Regards, Dan

Rome, New York
Reviewed 30 November 2016 via mobile

We arrived late check in was good, no issues. The lobby is very nice, nice fireplace, nice tv, lots of seating areas. We used Hotwire.com and received a 59% discount on the efficiency room. Full kitchen, ice in fridge. The bed was comfortable, the location on the room onsite was great, I saw people in the pool , must have...

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Helpful?
Thank MinnaR1
Management response:

Dear "A Great Bargain" I am sorry to hear about the issue you experienced with our room keys. We have just purchased these two properties and are looking to change the entire system. I do want to thank you again! Regards, Dan

Laguna Niguel, California
Reviewed 25 November 2016

The room was nice and comfortable but the service was not up to Marriott standards. From check-in to phone. Some of the breakfast was good, like the scrambled eggs and they did have some better yogurts but most of the rest was lacking. They don't know the difference between whipped cream and whipped topping.

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Helpful?
1Thank Nothomemuch
Management response:

Dear Nothomemuch, I am so sorry that we dropped the ball when it comes to guest service. We have recently purchased the hotel and have been making leaps and bounds with associate training. Oviously, we need to revisit the front desk. Again thank you for staying with us and I can assure you that positive changes will be made. Regards,...

San Francisco, California
Reviewed 24 November 2016 via mobile

I have been staying at this particular Residence Inn multiple times over 3 years, and this location has really declined in the last couple of months. Rates have gone up, perks for members (including upgrades) have gone down, and things at this Palm Desert location appear a little run down despite the price increases. The staff that used to work...

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Helpful?
2Thank kpnin
Management response:

Dear Decline in member perks, Thank you so much for your valuable comments. I am truly sorry that as a trip advisor guest you feel that "perks" have gone down. We do make every effort to accommodate our Marriott Rewards Guests first starting with Platinum. In so many cases, we are unable to due so because of occupancy. I hope...

Richmond, Canada
Reviewed 22 November 2016 via mobile

We enjoyed our stay at Residence Inn Palm Desert. We are Marriot Loyalty plan members and have stayed at a variety of Residence Inn properties in the past. We made our reservation online, directly with the hotel. Price was very reasonable. Pool area is lovely with shady areas as well as full sun. Towel service was good. Disappointing to see...

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Helpful?
1Thank VancouverLove2travel
Management response:

Dear Great Potential but, Thank you for taking the time to call customer service in regards to your recent stay at the Residence Inn Palm Desert. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for what you dealt...

Reviewed 12 November 2016 via mobile

If you are in need of a place to stay and prefer Residence Inn's this is the place for you. This particular Residence Inn is quite large. It is made up of individual buildings and has a great dog area. Our particular room had a view of a golf course. We have nothing bad to say but nothing that wowed...

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Helpful?
Thank rwheeler1977
Management response:

Dear rwheeler1977, I am truly sorry that we did not live up to your standards by the score you gave us. Please feel free to contact me directly if you are able to discuss it in detail.\ Regards, Dan

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Banquet Room

Additional Information about Residence Inn Palm Desert

Address: 38305 Cook St, Palm Desert, CA 92211-1794
Region: United States > California > California Desert > Palm Desert
Price Range: €152 - €408 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Palm Desert 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Residence Inn Palm Desert Hotel Palm Desert
Palm Desert Residence Inn
Hotel Style:
#8 Romantic Hotel in Palm Desert
#10 Family Hotel in Palm Desert
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Palm Desert staff and other travellers.
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Questions? Get answers from Residence Inn Palm Desert staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it appears most rooms are quiet but choose farther away from cook street.”
 of 5 bubbles johnjN8052KK, 16 Dec 2016 | Read review
“Recommend lower floor for elderly and easier access”
 of 5 bubbles EAA-AV8R, 7 Nov 2016 | Read review
“Ask for 2nd floor suites overlooking the golf course/mountains. The view is lovely and it was quiet.”
 of 5 bubbles MSol98, 13 Oct 2016 | Read review
“check your room before you move your luggage in.”
 of 5 bubbles Stev53, 3 Oct 2016 | Read review
“Being a member of the Marriott Rewards program will help with upgrades.”
 of 5 bubbles travel3work, 29 Aug 2016 | Read review
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