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Extended Stay America - Orange County - Katella Ave.

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Traveller (56)
Room & Suite (26)
Dining (1)
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Overview
  • Excellent35%
  • Very good14%
  • Average12%
  • Poor12%
  • Terrible27%
Travellers talk about
“honda center”(32 reviews)
“tilted kilt”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (205)
There are newer reviews for Extended Stay America - Orange County - Katella Ave.
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All reviewshonda centerhome away from hometilted kiltcomfortable experiencesecond homeparking lotmovie theater and restaurantsrelaxing eveningneeded a place to staythe check in processgreat customer servicethe rooms were niceorange countyoatmeallaundry roomangels stadiumkatella
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21 - 25 of 200 reviews
Reviewed 6 September 2017 via mobile

This property should be removed from all booking sites. The photos are not telling the truth. The room was stuffy and smelt of stale food. The carpet had worms. The sheets were not ironed n crumpled and had hair and stains on it. The furniture...More

Thank Masarrat N
Response from 00esa, General Manager at Extended Stay America - Orange County - Katella Ave.Responded 7 September 2017

Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our performance going...More

Reviewed 22 August 2017

This place is the most horrible place i had ever stayed at, It's filthy dirty and it smells. There was hair in the bathtub and i told the from desk to please sent someone to clean it and they said they will. That day i...More

1  Thank Munizmay
Response from 00esa, General Manager at Extended Stay America - Orange County - Katella Ave.Responded 23 August 2017

It is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your...More

Reviewed 15 August 2017

the staff and Management are very helpful at extended stay america and the management team is very thoughtful and nice. Maggie, Jessica, Jr, Tierra, Kathy and Kat, and Jose, Ivan and Liz who work in the late evenings is also excellent and provides great customer...More

Thank misterkrc
Response from 00esa, General Manager at Extended Stay America - Orange County - Katella Ave.Responded 16 August 2017

Thanks for the awesome feedback. Our staff is committed to providing an excellent service, so they all will be happy to know their efforts helped make your stay a comfortable one. It was a pleasure serving you at Extended Stay America - Orange County -...More

Reviewed 9 August 2017

Condition of hotel's exterior left a lot to be desired. Missing sections of stucco. Cigarette butts on the ground at each of the entryways/exits. Trash on the floor of the lobby. Funky smelling room. Noisy air conditioning. Weird location (accessible only from a parking lot...More

Review collected in partnership with Extended Stay
Thank Gordon W
Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.Responded 13 October 2017

Gordon, thank you for letting us know about your stay. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are working...More

Reviewed 4 August 2017 via mobile

My stay was very pleasant. The staff are very friendly they responded to my needs . its sad to read the other reviews that say its a bad location and staff are rude..so not the case.The hotel is near a movie theater and restaurants.Perfect place...More

Thank mommytobe08
Response from 00esa, General Manager at Extended Stay America - Orange County - Katella Ave.Responded 5 August 2017

Thank you for sharing your positive feedback about Extended Stay America - Orange County - Katella Ave. We are glad to read our convenient location and courteous associates left you with a great impression of our hotel. We appreciate your recommendation and hope to be...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$98 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$98 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (56)
Room & Suite (26)
Dining (1)
Questions & Answers
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Teri M
6 November 2015|
AnswerShow all 4 answers
Response from Paul G | Reviewed this property |
0.7 mile 14 minutes. Use the Santa Ana river trail and you'll be just fine.
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Room Tips
"4th floor if you smoke"
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"Don't stay here. Ever."
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"book somewhere else if you want a good room"
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"Cant beat the first floor!"
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