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All reviews the club lounge spg points ontario airport room service leave your car circle k complimentary shuttle palm springs nice pool room was clean and comfortable booked this hotel exercise room early check pleasant stay los angeles convenient location shuttle service
Still staying for another night, hotel is average to stay, nothing so extra ordinary which would make one say ohh this is Sheraton.
Rooms clean - most hotel rooms are clean
The air condition is still old and primitive which makes loud sound
Response from Chase T, General Manager at Sheraton Ontario Airport HotelResponded 1 week ago
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in...More
Great place to stay fabulous customer service great room fabulous amenities lots to do in the surrounding area nice area all around... can’t rave enough about this Sheraton the breakfast was phenomenalMore
Response from Chase T, General Manager at Sheraton Ontario Airport HotelResponded 20 August 2018
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and your positive feedback. We work hard to deliver an exceptional guest experience. I'm looking forward to having you again as a guest in our hotel....More
Stayed here for a conference I town. The first thing I’d say is the staff are without a doubt this establishments #1 asset. EVERY employee I ran into was friendly, helpful and genuine about it. Rooms are ok. He rest of the building is tired....More
Response from Chase T, General Manager at Sheraton Ontario Airport HotelResponded 3 weeks ago
Thank you very much for the post on our TripAdvisor page. The team and I are very pleased to read that you were very satisfied with our service and helpfulness offered by our team members. Feedback from our guests enables us to improve...More
Did not know what to expect from this hotel. It is rated as a Category 3 by Marriott and most of their Category 3 hotels are not that great. This Sheraton Ontario Airport does not operate like other Marriott Category 3 hotels.
The hotel is...More
Thank AP Z
Response from Chase T, General Manager at Sheraton Ontario Airport HotelResponded 5 weeks ago
Thank you for taking the time to review our property. I am glad to hear that we will be your top choice when you visit Ontario CA area. The team and I are very pleased to read that you had a memorable stay...More
We stayed here because of their great deal if you pay with points. For a short stay like we did it was ok, room was outdated and a bit smell.
The club lounge was more like a canteen, very outdated too and food selection of...More
Response from Chase T, General Manager at Sheraton Ontario Airport HotelResponded 3 September 2018
Thank you very much for the nice post you wrote on our TripAdvisor page following your last visit here at Sheraton Ontario Airport Hotel.
The team and I are very pleased to read that you said helpfulness offered by our team members. However,...More