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Residence Inn Ontario Airport

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Residence Inn Ontario Airport
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360 Reviews from our TripAdvisor Community

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Showing 354: English reviews
Austin, Texas
Level Contributor
179 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 2 weeks ago via mobile

This hotel is a dimly lit warren of about 20 two story buildings with men lurking in the shadows, smoking. Half of visitors will have to carry their luggage up stairs. The units are...adequate, though looking dated and worn. And there was an attic access panel over the sink that popped right open. Noisy, too, as these old, cheaply constructed... More 

Helpful?
Thank 2ta
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience with me regarding your most recent stay. I apologize for the inconvenience you encountered and certainly understand your frustrations. I will share your experience with the team. Thank you. More 

Level Contributor
167 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 2 weeks ago

We took the penthouse suite although there were 6 of us plus a toddler as that was the only room available due to an event nearby. All other hotels/inns in the area were either full or charging ridiculous prices. The suite fit all of us very comfortably. It was clean and quiet. We love that the second king bed is... More 

Helpful?
Thank Webbywabbit
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for sharing your experience at the Residence Inn by Marriott, Ontario CA. I'm happy to hear that you enjoyed your stay with us. Having a clean comfortable bed is very important. We hope to see you soon! More 

Los Angeles, California
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 weeks ago via mobile

Steps from the convention center, which was perfect for me. My room was ready early thanks to Marriott App, which lets you tell the hotel when you are coming. Room was like a small studio with full kitchen and little living room. Perfect for two people. Hotel is dated but comfortable. Free breakfast is a plus. Word of caution. GET... More 

Helpful?
Thank Wendy D
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to post your review. I do apologize about the noise that you encountered during your stay. We hope to see you again in the future! Sincerely, Cindy Ybarra More 

Brigham City, Utah
Level Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 weeks ago

We booked our room here because we had an early Sunday morning flight from the Ontario (CA) airport and the website indicates a shuttle service. We were really taken aback when we checked in that the shuttle doesn't start on Sunday's until 11;00 in the morning -- something no one had mentioned before -- and no options were offered. Fortunately... More 

Helpful?
Thank Lorienbaskets
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to leave a review about your recent stay with us at the Residence Inn Ontario. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have passed along our comments to the appropriate individual within... More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 October 2016

Note: I'm A business traveler spending over 75 nights a year in hotels. Whether one night or a week a business traveler can count on Residence Inns By Marriott. The Ontario Airport area does not have (in my opinion) any acceptable (service and quality) major hotels. This property (again, my opinion) is the best choice in this area. From the... More 

Helpful?
1 Thank Misterchk
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to post this review. I'm happy to hear that you had a good stay with us and enjoyed our amenities here at the Residence Inn by Marriott. We hope to see you soon! More 

San Diego, California
Level Contributor
4 reviews
4 hotel reviews
Reviewed 18 October 2016

Very Pleasant employees, workout room, free continental breakfast and best of all nice spacious rooms. And plent of places to eat some a walking distance and definitely when evening it is good to drive to your favorite restaurant. In the room there are real utensil that give you a home feeling if you brought some food from the restaurant.

Helpful?
Thank Pius W
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued guest, I am ecstatic to hear that you enjoyed our hotels and the amenities that come with it. Thank you so much for taking the time to leave a review, and we hope to see you in the future! More 

Omaha, Nebraska
Level Contributor
4 reviews
4 hotel reviews
Reviewed 17 October 2016

I've always enjoyed my stay in residence inns, but this one was a big dis-appointment. Stayed there for couple of nights in September. Was given a room that smelled like pet urine. Apparently, this hotel allows pets, I have no problem with that, but I don't necessarily enjoy that smell. Requested another room, but the rude staff refused. Next day,... More 

Helpful?
Thank involatile
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I certainly apologize that you encountered some issues that included the odor in your room. I will be looking into these issues and will pass along your comments regarding the room to the appropriate department. I understand your frustrations and I hope that you might consider giving us a second chance. Thank you for taking the time... More 

Bossier City, Louisiana
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 October 2016 via mobile

Reserved this hotel for business. Clean and very friendly service. Awesome housekeeping. Only reason not 5 TA owls, the breakfast was not too appealing and the in room coffee was horrible. We bought our own for our room. But, we weren't there for the food or coffee. Quite but full parking lot.

Helpful?
Thank Sherry R
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to post this review. I'm happy to hear that you had a good stay with us and enjoyed our amenities here at the Residence Inn by Marriott. We hope to see you soon! More 

Arlington, TX
Level Contributor
201 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 27 September 2016

I'm not sure what it is, but I just got a weird vibe at this place. Nice enough staff, but the way the buildings are laid out conveys an unsafe feeling. Maybe it's the fact that you enter the rooms from the outside. The place is dark at night...not well lit. Room keys wouldn't work and the maintenance guys said... More 

Helpful?
Thank metntex
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I certainly apologize that you encountered some issues that included your keys not working. I will look into the lighting issues around the exterior of the property and the other things that were mentioned. Thank you for taking the time to post your review. More 

Dublin, California
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 26 September 2016

I travel a lot for business and really enjoyed staying at this hotel. It started out with the friendly staff and continued to climb from there. The rooms are amazing!! Quiet, clean and spacious. The kitchen is wonderful and the location of this hotel was perfect. It is virtually right across from the airport, yet you don't hear the roar... More 

Helpful?
Thank Rick D
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm excited to hear that you enjoyed your stay with us. Having a clean, quiet room with a kitchen and friendly staff is always ranked #1 in my book. We hope to see you soon! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Residence Inn by Marriott Ontario Airport hotel offers apartment-style suites with separate living and sleeping areas, fully equipped kitchens and free high-speed Internet access. Enjoy our hot breakfast buffet daily & our weekday social hour (Mon-Thur) - both complimentary! The Residence Inn Ontario Airport hotel is adjacent to the Ontario Convention Center, the Ontario International Airport (ONT) and just 3 miles from the new Citizens Business Bank Arena, home to ECHLs Ontario Reign. Enjoy shopping at Ontario Mills, South California's largest shopping and entertainment complex. Shopping at Victoria Gardens and Montclair Plaza are also nearby. For play time, the Residence Inn Ontario Airport hotel is near Epicenter Stadium, Auto Club Speedway (formerly California Speedway), Raging Waters Park, Fairplex in Pomona (LA County Fair) and many other events. Los Angeles County's beautiful mountains, beaches and desert playgrounds are all easily accessible from the Residence Inn by Marriott Ontario Airport hotel ... more   less 

Additional Information about Residence Inn Ontario Airport

Address: 2025 Convention Center Way, Ontario, CA 91764
Region: United States > California > Ontario
Price Range: €116 - €199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Ontario Airport 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Residence Inn Ontario Airport Hotel Ontario
Ontario Residence Inn
Hotel Style:
#4 Family Hotel in Ontario
#6 Romantic Hotel in Ontario
#11 Business Hotel in Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Ontario Airport staff and other travellers.
1 question
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Pomona, California
over a year ago

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Questions? Get answers from Residence Inn Ontario Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If with family check out the 2 br units with loft (2 bathrooms”
 of 5 bubbles Misterchk, 23 Oct 2016 | Read review
“I'd suggest trying to get a room as close to the lobby as possible.”
 of 5 bubbles metntex, 27 Sep 2016 | Read review
“If you like a quiet room, stay away from units 5, 6, 18 and 19 (freeway) and units 1, 10, 11, 13 and 12 (pool & sport court).”
 of 5 bubbles RedondoSurferDude, 15 Aug 2016 | Read review
“top floor - remember there is no elevator for rooms”
 of 5 bubbles 242MichaelB242, 12 Aug 2016 | Read review
“Upstairs floors are always an optimal choice in hotels.”
 of 5 bubbles MirandaDenise, 6 Aug 2016 | Read review
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