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Residence Inn Ontario Airport

402 reviews
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Traveller (56)
Room & Suite (26)
Dining (8)
Overview
  • Excellent55%
  • Very good30%
  • Average8%
  • Poor5%
  • Terrible2%
Travellers talk about
“full kitchen”(38 reviews)
“the penthouse”(15 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Free Airport Transportation
Suites
3.0 Star Hotel
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Rooms
5 Mar6 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (402)Write a Review
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All reviewsfull kitchenthe penthouseconvention centerapartment complexontario airportan extended stayliving roomhome away from homea king size bedcomplimentary breakfastwafflesairport shuttlenice breakfastparking lotbusiness travelerthe breakfast areagreat customer service
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1 - 5 of 396 reviews
Reviewed 4 weeks ago via mobile

This hotel is across the street from Ontario Convention Center and near the airport. Older complex but well maintained. Small breakfast lounge on second floor can get busy but usually room to sit down Room was clean, water low flowed and comfy. Staff was accommodating...More

Thank Mark b
Response from Cindy Y, General Manager at Residence Inn Ontario AirportResponded 4 weeks ago

We are delighted to have been your chosen hotel during your recent stay in Ontario. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way...More

Reviewed 15 January 2018 via mobile

We stay here at least once a year with my supervising college football officials. Very friendly staff from check-in to check-out. Breakfast staff is active in replenishing and pickup of dishes and very friendly. Room was very clean and well appointed with needed items. It...More

Thank Michael B
Response from Cindy Y, General Manager at Residence Inn Ontario AirportResponded 17 January 2018

Dear Valued Guest, Thank you for taking the time to post your review. I'm glad to hear that you had a good stay with us. It's important to have a clean room and good customer service. We hope to see you soon.

Reviewed 4 December 2017

Careful thought has gone into this renovation. They even have a temporary elevator to the breakfast area. Unfortunately it must be operated by staff so there is a bit of a wait to use it. Breakfast buffet quantity and variety was not well maintained even...More

Thank Sheplabs
Response from Cindy Y, General Manager at Residence Inn Ontario AirportResponded 5 December 2017

Dear Valued Guest, Thank you for taking the time to share your experience with us. I apologize that you had to wait for the lift to be operated and your experience at breakfast. I will look into the matter and address it accordingly. I'm glad...More

Reviewed 2 December 2017 via mobile

After staying in a Residence Inn in Texas that was amazing, I didn’t hesitate to book this but I am very disappointed. The sidewalks around the check-in building were dirty with drink spills and cigarette butts, and the breakfast dining area floor was dirty with...More

Thank Georgianna S
Response from Cindy Y, General Manager at Residence Inn Ontario AirportResponded 5 December 2017

Dear Valued Guest, I certainly apologize that you encountered several issues during your stay. I will be looking into all these matters and addressing them accordingly. AS you may know providing the highest level of hospitality is our number one priority and hearing we have...More

Reviewed 28 November 2017 via mobile

As a Marriott member with over 1300 stays, I can honestly say this is the most disappointing property that I have used. The buildings are very old, including interior, exterior, as well as the poor grounds keeping. I understand they are renovating the lobby but...More

Thank Joel F
Response from Cindy Y, Front desk Supervisor at Residence Inn Ontario AirportResponded 29 November 2017

Dear valued guest, Thank you for taking the time to complete the Survey in regards to your recent stay at the Residence Inn Ontario Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Airport Transportation
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Tennis Court
Heated pool
Details
Price range
US$146 - US$289 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Ontario
#6 Romantic Hotel in Ontario
#11 Business Hotel in Ontario
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$146 - US$289 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Ontario
#6 Romantic Hotel in Ontario
#11 Business Hotel in Ontario
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (56)
Room & Suite (26)
Dining (8)
Pool & Beach (1)
Questions & Answers
Ask a question
28 January 2017|
AnswerShow all 3 answers
Response from Cindy Y | Property representative |
Good morning, The hotel is not within walking distance from the airport. We are about 6-7 minutes away, but the road used to get to/from the hotel is quite dark at night time. When you arrive, there are taxis in the baggage... More
0
Votes
Carl Dusty S
26 November 2015|
Answer
Response from dlrguy | Reviewed this property |
909-937-6788...
0
Votes
Room Tips
"Ask for a room which is not affected by the ongoing construction and away from the interstate."
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"Maybe avoid the 2nd floor if you have knee issues or problems getting up stairs (no elevator)."
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"Request a ground floor room if climbing stairs is a problem for you."
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"try to check in early as possible to get the quietest rooms, parking is limited earlier is better, security..."
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