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Ontario Airport Hotel and Conference Center

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Ontario Airport Hotel and Conference Center
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300 Reviews from our TripAdvisor Community

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Showing 277: English reviews
Reviewed 24 September 2016

Had to attend a convention last minute and was wary of this hotel because the reviews made it sound ghetto. When I got there, it was very nice and modern, upscale. I asked at the desk why the reviews described a much different place (front desk behind plexiglass, badge in secured parking - not accurate). They said they get confused...

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Helpful?
Thank PhxDawn
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear PhxDawn: Thank you for choosing to stay with us, and I appreciate your specific comments about your experience with us. We strive to do the best job we can, and letters like yours make it all worthwhile. I've shared your comments with all of our staff, and I know they will take compliments like yours as seriously as I...

Inyokern, California
Reviewed 22 September 2016 via mobile

I feel like I am in a Days Inn. What is this nasty plastic chair in the bathroom? I could have patched the holes in this door better with bubble gum. I have staying here on and off for 10 years and it has steadily gone downhill. Hotel is convenient to airport and shopping but if you are looking for...

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Helpful?
Thank Jo Anne M
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Jo Anne M: Thank you for staying with us and for taking the time to post your comments and rate your experience with us. I was quite distressed to read that you had such a poor experience here at the Ontario Airport Hotel. It sounds by your comments that you received an accessible room and the chair is a...

Corona, California
Reviewed 21 September 2016

The room itself was fine - comfortable, clean bed, typical desk, dresser, lighting, etc. And pricing was very good. However, not even one extra roll of TP (and there were four of us sharing a room); we asked for extra towels and got lots of bath towels, but no extra hand towels or washcloths. But the main problem was the...

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Helpful?
Thank NanaQuilter
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear NanaQuilter: Thank you for staying with us and for taking the time to post your comments and rate your experience with us. I was concerned to hear about your experience with your guest room and the room keys. I would like to take this opportunity to apologize. We have discussed this topic with the Executive Housekeeper and the Chief...

Redmond, Washington
Reviewed 16 September 2016

We managed to miss our flight from Ontario to Seattle, and had to stay overnight. The airline counterperson recommended this place. It was just what we needed - a clean room with a comfortable bed at a great price, just a ten-minute shuttle ride from the airport and within a mile or two of a mall and several restaurants. If...

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Helpful?
Thank Craig H
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Craig H: Thank you for choosing to stay with us , and I appreciate your specific comments about your experience with us. We strive to do the best job we can, and letters like yours make it all worthwhile. Sincerely, Ian Asmundson Front Office Manager

Reviewed 15 September 2016 via mobile

Well I didn't see any pirates but I do feel it's high seas shenanigans to give this hotel 4 stars. This is a forgotten hotel that's not affiliated with any major chain and therefore falling to crap. I've stayed here multiple times and each time the rooms have become increasingly worse. Stained floors, moldy bathrooms and showers that don't drain....

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Helpful?
Thank Steven H
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Steven H: Thank you for staying with us and for taking the time to post your comments and rate your experience with us. I was quite distressed to read that you had such a poor experience here at the Ontario Airport Hotel. I would like to take this opportunity to apologize. I know that does not change your experience,...

Duarte, California
Reviewed 13 September 2016

Our room was very clean and well appointed. The hotel is older, but they keep it up nicely. The hotel provided outstanding service during our stay. This is a very nice property in a good location. I would definitely stay again.

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Helpful?
Thank derrickwilliams2
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear derrickwilliams2: Thank you for choosing to stay with us again, and I appreciate your specific comments about your experience with us. We strive to do the best job we can, and letters like yours make it all worthwhile. I've shared your comments with all of our staff, and I know they will take compliments like yours as seriously as...

USA
Reviewed 13 September 2016

Nice and quiet and clean. Great service. Our flight arrived late at night after the shuttles had stopped running. I called the hotel and the shuttle driver actually answered the phone. He told me that he had already logged off but would come back to the airport anyway. What service! To the management, this was around 1130 pm on Sept....

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Helpful?
Thank barkmr
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear barkmr: It is always nice to have you back at the hotel, and I appreciate your specific comments about your experience with us. Your feedback is very important to our efforts to continuously improve guest satisfaction: we strive to do the best job we can, and letters like yours make it all worthwhile. I've shared your comments with all...

Reviewed 12 September 2016 via mobile

In September 2016 i checked into this hotel for 1 night. From the moment I walked in I didn't have a good feeling.. the hotel desk staff wasn't friendly and there were people loitering around in common areas of the hotel. I check in and received my key and room number. When I got to the floor i was on...

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Helpful?
Thank Mssaucy
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Mssaucy: Thank you for staying with us and for taking the time to post your comments and rate your experience with us. I was quite distressed to read that you had such a poor experience here at the Ontario Airport Hotel. I would like to take this opportunity to apologize. I know that does not change your experience, but...

Orlando, Florida
Reviewed 11 September 2016

Very clean rooms, the front desk staff and the cleaning staff were professional and very helpful. The bartender was also friendly and accommodating. The pool was nice and clean, our daughter got to enjoy that a lot . We would defiantly stay there again for our regional convention.

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Helpful?
Thank Thanyadelis T
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Thanyadelis T: Thank you for choosing to stay with us, and I appreciate your specific comments about your experience with us. We strive to do the best job we can, and letters like yours make it all worthwhile. I've shared your comments with all of our staff, and I know they take compliments like yours as seriously as I...

Reviewed 4 September 2016 via mobile

I wasn't going to leave a review but since they sent me 2 emails requesting me to, I figured why not. The staff was not friendly. Never once were we welcomed as we came in or left. The front desk personnel was very bland with answers and seemed not happy to work there. $10 for a $5/$6 breakfast buffet and...

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Helpful?
Thank Patrick F
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Patrick F: Thank you for staying with us and for taking the time to post your comments and rate your experience with us. I would like to apologize for your less than perfect experience with your service at the Front Desk. That is not the way we typically take care of our guests, and I have spoken to my...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Ontario Airport Hotel and Conference Center is centrally located in the Inland Empire of Southern California 2.1 Miles away from the Ontario International Airport and the Ontario Convention Center. This convenient location is also accessible via major highways to the surrounding areas of Claremont, Pomona, Riverside, Temecula, San Bernardino, Palm Springs and Los Angeles. ... more   less 

Additional Information about Ontario Airport Hotel and Conference Center

Address: 700 North Haven Ave, Ontario, CA 91764-4902 (Formerly Ontario International Airport Hotel)
Region: United States > California > Ontario
Price Range: €93 - €127 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ontario Airport Hotel and Conference Center 3.5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Hilton Ontario Airport Hotel Ontario
Ontario Hilton
Hotel Style:
#14 Business Hotel in Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Ontario Airport Hotel and Conference Center staff and other travellers.
4 questions
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Temecula, California
over a year ago
over a year ago

See all questions (4)

Questions? Get answers from Ontario Airport Hotel and Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay elsewhere.”
 of 5 bubbles drsnusnu, 17 Feb 2017 | Read review
“Awesome beds and linen! Starbucks coffee in lobby! Cabana rooms right next to pool!”
 of 5 bubbles Frequenttrvler33, 12 Feb 2017 | Read review
“double bed rooms are spacious”
 of 5 bubbles 797dwayneb, 27 Dec 2016 | Read review
“Cabana rooms are the best”
 of 5 bubbles moonpatt, 30 Nov 2016 | Read review
“Park on the east side of the hotel for easy access o tthe elevators”
 of 5 bubbles JohnM866, 26 Sep 2016 | Read review
5 of 5