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Ontario Airport Hotel and Conference Center

Expedia.comUS$96*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$96*
US$96*
US$96*
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Ontario Airport Hotel and Conference Center
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305 Reviews from our TripAdvisor Community

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Showing 282: English reviews
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Reviewed 3 days ago NEWvia mobile

Such bad ownership, they are operating a low end hotel out of a nice tower with great potential. Poor customer service starting with the front desk staff & all the way to a housekeeping manager male walking in without knocking at an early hour. The hotel had a numerous issues and we even had to change rooms. Completely disorganized! Avoid.

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Helpful?
Thank Blake K
Reviewed 5 days ago NEWvia mobile

The staff was Great and Friendly and always willing to help. Keep up the Great Job and I will stay there again in the future. Everything was close by the mall and eating places. The only thing I didn't know was that it is no mini refrigerator or microwave in the rooms but besides that everything was great

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Thank Kris N
Olympia, Washington
Reviewed 4 weeks ago

Very close to the airport. Large rooms and massive lobby, The staff were very good. There is a nice bar in the lobby as well as a restaurant so you don't need to leave the hotel to find food. Well stocked gift shop as well. The room are super quite and updated.

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Helpful?
Thank TravelDerek
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear TravelDerek: Thank you for choosing to stay with us, and I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. Thank you again and...

Ontario, California
Reviewed 5 weeks ago

i have stayed here before and i have to say it wasn't as good as before. i had to do with the service and no department specific. I know that it is not a branded hotel but maybe it was a off day. I will return and hope it isn't the same. room was clean. the bar was nice.

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Helpful?
Thank tacoman3402
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear tacoman3402: Thank you for choosing to stay with us again and for taking the time to post your comments and rate your experience with us. I was very distressed to review your survey and see that you encountered some less than friendly associates during your experience with us. We pride ourselves on providing sincere and warm service and your...

Hyattsville
Reviewed 16 March 2017

This is as a hotel should be. No surprises! Excellent food at the bar, prepared by their On Staff Chinese Chef (best Kung Pao Shrimp that I've had -- very fresh!). Clean facxility, and quiet. But I was only there for one night. Shuttle Driver took me to the airport early for a Red Eye flight -- excellent service! Because...

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Helpful?
Thank UncleGuy
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear UncleGuy: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. Sincerely, Ian Asmundson...

Fulton
Reviewed 8 March 2017 via mobile

Was supposed to have a King room but got a double. Had a King reserved but was told none were available. was offered a double queen but it was at the very end of the hotel. Ended up with the original double. Heat/air was on a motion sensor; consequently the room got hot overnight. not totally impressed.

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Helpful?
Thank Jeanne M
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Jeanne M: Thank you for staying with us and for taking the time to post your comments and rate your experience with us. I was quite distressed to read that you had such a poor experience here at the Ontario Airport Hotel. I would like to take this opportunity to apologize. I know this does not change your experience,...

Philadelphia, Pennsylvania
Reviewed 12 February 2017

Let's just say there aren't enough words to Thank this hotel for their outstanding employee customer service!! Had to get a hotel last night, while driving my mom back to Las Vegas, just out of Cedar Sinai Hospital (the Best) from a heart procedure. It was late and she needed to rest so I booked this hotel mostly hoping it...

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Thank Frequenttrvler33
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear gem4real2001: Thank you for choosing to stay with us, and I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. In particular, I know...

Reviewed 11 February 2017 via mobile

I checked into this hotel at the last minute as I didn't know that my daughter was going to move onto the next division at a tournament. Daniel at the front desk bent over backwards to assist us in our needs. They were a bit unreasonable (our needs) and he handled it with expeditious grace. I would like to thank...

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Helpful?
Thank Mia H
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Mia H: Thank you for choosing to stay with us, and I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. In particular, I...

Reviewed 1 February 2017 via mobile

I really had good experience with Ontario Airport Hotel the whole experience wasn't too different than high quality brand name hotels.Hotel also had many amenities as bar and restaurant they also offer free shuttle to airport almost every other 15 mins. Stuff on the front desk very friendly and helpful, I booked balcony room and it had great review.Bed was...

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Helpful?
Thank Denyskar
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Denyskar: Thank you for choosing to stay with us, and I appreciate your kind scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. Thank you again and...

Reviewed 22 January 2017

Stayed overnight for a quick trip in and out of Ontario airport. Location was very convenient, parking was free, and the room was large and comfortable. Restaurant and bar onsite a plus. Very good value for the money!

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Helpful?
Thank Ben R
Ian A, Front Office Manager at Ontario Airport Hotel and Conference Center, responded to this review

Dear Ben R: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. Sincerely, Ian Asmundson Front Office Manager

61 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
The Ontario Airport Hotel and Conference Center is centrally located in the Inland Empire of Southern California 2.1 Miles away from the Ontario International Airport and the Ontario Convention Center. This convenient location is also accessible via major highways to the surrounding areas of Claremont, Pomona, Riverside, Temecula, San Bernardino, Palm Springs and Los Angeles. ... more   less 

Additional Information about Ontario Airport Hotel and Conference Center

Address: 700 N Haven Ave, Ontario, CA 91764-4902 (Formerly Ontario International Airport Hotel)
Region: United States > California > Ontario
Price Range: €87 - €129 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ontario Airport Hotel and Conference Center 3.5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Hilton Ontario Airport Hotel Ontario
Ontario Hilton
Hotel Style:
#14 Business Hotel in Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Ontario Airport Hotel and Conference Center staff and other travellers.
5 questions
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Temecula, California
11 days ago
over a year ago
over a year ago

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Questions? Get answers from Ontario Airport Hotel and Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Awesome beds and linen! Starbucks coffee in lobby! Cabana rooms right next to pool!”
Frequenttrvler33, 12 Feb 2017 | Read review
“double bed rooms are spacious”
797dwayneb, 27 Dec 2016 | Read review
“Cabana rooms are the best”
moonpatt, 30 Nov 2016 | Read review
“Park on the east side of the hotel for easy access o tthe elevators”
JohnM866, 26 Sep 2016 | Read review
“Be sure to ask if you want a fridge - they don't come in the rooms.”
NanaQuilter, 20 Sep 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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