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Ayres Hotel Ontario Mills Mall

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Ayres Hotel Ontario Mills Mall
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452 Reviews from our TripAdvisor Community

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Showing 437: English reviews
Chula Vista, California
Reviewed 11 August 2015

I never experinced that kind of service. Never stay again. A lot of bad Words use on employes between them and I was in front of the with my family. I do not recomend this hotel to nobody. They are rude

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Helpful?
Thank David E
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review

Dear David E., Thank you kindly for taking the time to write a review regarding your recent stay with us. Your feedback is very important to us. I would first like to apologize for our team being anything less than professional. This particular experience is quite out of character for our hotel and we absolutely do not condone this type...

Ann Arbor
Reviewed 3 August 2015

Inexpensive hotel surrounded by a mall and chain restaurants offers a comfortable, if not luxurious, stay. A bar on site would've been nice but the free breakfast, small outdoor pool, and decent mattress did the trick for $109.

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Thank Michiganfamily4
Mojave
Reviewed 30 July 2015

A large number of us were there for a wedding weekend. The hotel was gracious and accommodated us well. Breakfast was nice since it had waffles, bacon, eggs, and oatmeal among other things. Thank you!

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Thank CA-CFF
Reviewed 20 July 2015

we could hear our neighbors talking to each other so we kept our tv on loud. When the neighbors brought breakfast to their room we could smell it through the door! The heater and the air conditioner could not be used, the smell was awful! Bathroom was clean 😀

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Helpful?
Thank Sherry S
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review

Dear Sherry S., Thank you for taking your time to review your recent stay with us. Please accept my most sincere apologies for any inconsistencies that occurred during your stay. I regret that your time at our property was not enjoyable. I certainly empathize with your frustration and will take your criticism constructively. We hope to be given a chance...

Antioch, CA
Reviewed 8 July 2015

We stayed at the Ayres Inn & Suites Ontario Mills Mall for one night. I used a blind bidding site and was extremely pleased with the choice. This was my first stay at an Ayres property and I'm definitely a new fan. Check-In: Well, be aware, there are TWO Ayres properties that are right next door to each other. We,...

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Helpful?
Thank ebwhyte
El Cajon, California
Reviewed 2 July 2015

we stayed here while attending the Indy Car race at Fontana speedway. we noticed the hotel was full of other race fans. We found the check in was very friendly with the counter staff both fun and personable. our room was very nice, clean and ready for a early check in. the pool was nice as was the Jacuzzi. this...

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Helpful?
Thank Sean M
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review

Dear Sean M., Thank you for your amazing recommendation of our hotel on TripAdvisor. We are so thankful for your continued patronage during the IndyCar race and that we continue to exceed your expectations. Thank you so much for choosing us again and we look forward to your next visit! Sincerely, Susan Golden General Manager

Big Bear Lake, California
Reviewed 2 July 2015

Assigned a disabled persons room while on government rate. Asked for a non disabilities room, but was denied. Since I am a regular customer of Ayres, I thought I would get my request. Will have re-think about staying at this Ayres again!

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Helpful?
Thank harry1515
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review

Dear Harry1515, Thank you for taking time to write a review concerning your stay for fellow TripAdvisor travelers. In regards to your recent stay, please accept my most sincere apology that your experience with us was anything less than remarkable. We sincerely apologize that there was a mix-up in your room assignment and regret that this has caused you to...

San Bernardino, California
Reviewed 26 June 2015 via mobile

The best thing about this hotel, is its location. I love that we are in the same parking lot as the Ontario Mills Mall which has everything! The hotel itself is nice, staff could be a little more friendly. We had to wait an hour to check in and it was already the afternoon. We had a lot of rooms...

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Helpful?
Thank independent1_noa
AyresHotels, General Manager at Ayres Hotel Ontario Mills Mall, responded to this review

Dear independent1_noa, Thank you so much for taking the time to write a review about your experience with us. We truly appreciate your feedback! In regards to your recent stay, we are genuinely sorry for the unacceptable service you experienced during check in. We take pride in providing excellent customer service to each of our guests. We are truly disappointed...

Elk Grove Village, Illinois
Reviewed 23 June 2015

Good cookies! There was a wrapped package of 3 different kinds in my room. Staff was nice. I encountered no issues. My stay was short - only one night - so not a lot to tell. I did not have a chance to use the fitness center which I usually try to do when I'm traveling.

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Thank brichter
Sacramento, United States
Reviewed 22 June 2015

Enjoyed me stay at the Ayres Inn and Suites at Ontario Mills, I was impressed by my room, it was clean and comfortable. Location was great. I would definitely stay there again and recommend to others.

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Thank Hayley B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ayres Inn & Suites Ontario Mills Mall combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious, European-inspired guest rooms at our Ontario, CA hotel are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and WiFi, iHomes, hairdryers, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast. Our convenient Ontario, CA location means you will be adjacent to the Inland Empire's primary tourist attraction, the Ontario Mills Mall. Revive your wardrobe at one of North America's largest shopping malls and then retire to your luxurious accommodations. After you are well rested, enjoy various events at the Ontario Convention Center or the Citizens Business Bank Arena. You’ll also be happy to know Ontario International Airport is just a short drive away! ... more   less 

Additional Information about Ayres Hotel Ontario Mills Mall

Address: 4395 Ontario Mills Pkwy, Ontario, CA 91764-5105
Region: United States > California > Ontario
Price Range: €117 - €189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ayres Hotel Ontario Mills Mall 3.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Ayres Inn & Suites At The Mills Mall Hotel Ontario
Ayres Inn And Suites At The Mills Mall
Ayres Hotel Ontario
Hotel Style:
#3 Green Hotel in Ontario
#4 Romantic Hotel in Ontario
#6 Business Hotel in Ontario
#8 Family Hotel in Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Ayres Hotel Ontario Mills Mall staff and other travellers.
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Dallas, Texas

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Questions? Get answers from Ayres Hotel Ontario Mills Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 2-bedroom/2-bath suites are best value and large enough for a Family!! Stay on the 3rd floor for quiet accommodations.”
 of 5 bubbles CRWhite2286, 27 Dec 2016 | Read review
“The suite had plenty of space and the bathroom was adequate. We also enjoyed the pool and hot tub as we had children with us.”
 of 5 bubbles andreamC881GQ, 19 Oct 2016 | Read review
“Make sure always deadbolt the doors. ”
 of 5 bubbles C5010VDbillm, 1 Aug 2016 | Read review
“Ask for a room higher then the first floor. ”
 of 5 bubbles vamartinez05, 29 Jun 2016 | Read review
“The tub was scarey to be. Felt very weak”
 of 5 bubbles 377ellac, 29 Jun 2016 | Read review
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