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Ontario Grand Inn & Suites

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Traveller (113)
Room & Suite (62)
Dining (3)
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Overview
  • Excellent15%
  • Very good15%
  • Average16%
  • Poor18%
  • Terrible36%
3 Oct 2017
“for this area-i'm shocked”
10 Aug 2017
“dleelee”
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
3 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (293)
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1 - 5 of 285 reviews
Reviewed 3 days ago via mobile

This hotel is rated 3.5 by Hot Wire booking service. I checked in only to find out no way to store my food or drink. This is a low ball way of cheating customers. In Ontario,CA. In June, July, August and September you need a...More

Thank Robert R
Reviewed 3 weeks ago via mobile

Absolutely Horrible! This is honestly the worst hotel I've ever stayed at, not even exaggerating. The ac was broken, asked for a different room they denied it, sent someone to "fix it" but all they did was disconnect it from the power and connect it...More

1  Thank christian o
Reviewed 3 weeks ago

Bring your own towels as the hotel has few...the "tweekers take them." Every person we spoke with booked because of the advertised airport transport...there is NONE. The hall carpeting is gross, thankfully my room had no carpet. The walls in my room were partially overpainted...?...More

1  Thank powelljudy
Reviewed 19 April 2018 via mobile

4 trys to get room key to work, requested batteries for the tv, never came. Asked them to send a shirt I accidentally left there, never came. Breakfast was a joke. Never received apology, never heard thank you.

2  Thank Cindy L
Reviewed 9 April 2018 via mobile

I have never been to such a bad hotel ever. I booked this hotel through a third party website and it only had management pictures. I though it was beautiful for the price. I got to the hotel and it looks nice from outside (I...More

2  Thank Viridinana M
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About
Amenities
Top amenities
Pool
Free Parking
Free Internet
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Things to do
Pool
Bar/Lounge
Hot Tub
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$82 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$82 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (113)
Room & Suite (62)
Dining (3)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Madelynnramos
2 May 2016|
AnswerShow all 2 answers
Response from Matthew L | Reviewed this property |
18. You can get a room if your parents are with you
0
Votes
Gwen V
6 June 2015|
AnswerShow all 4 answers
Response from travelmd46 | Reviewed this property |
Yes, stay elsewhere.... It looks great online, but it is run down, and they keep saying "we're updating." No, it's how the hotel is. There are a lot of options in the area. The best part of staying there was leaving!
0
Votes
Room Tips
"Avoid this hotel..."
Read review
"No rooms. None had towels or blankets in the rooms. Unreal!"
Read review
"Don't choose this hotel!"
Read review
"no working tv signal, no bedside radio/alarm clock, nice outside grounds, spacious suites though."
Read review
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