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Imperial Inn

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Traveller (69)
Room & Suite (24)
Family and Play Areas (1)
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Overview
490 W Macarthur Blvd, Oakland, CA 94609-2826 See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Family Rooms
Business Centre
1.5 Star accommodation
Rooms
7 Oct8 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (143)
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1 - 5 of 77 reviews
Reviewed 3 weeks ago via mobile

I found this inn through booking .. I supposed was not the best but after I was here the worst experience of my life Old room Towels so old and full of spots Furniture old Bad smell I can not recommend Bed too old

Thank Raffaella R
Response from Jerre L, Reputation Management at Imperial InnResponded 3 weeks ago

Thank you for your recent stay with us. I'm sorry however to hear that you did not enjoy your stay with us and that it was the worst experience of your life. Thank you for taking the time to convey these issues to me.

Reviewed 7 August 2018 via mobile

Initially had confusion over our booking which we had cancelled and been charged for. But eventually sorted. Room was spacious . Bathroom was a bit grubby and the door did not shut completely. First room we had smelt very strongly of bleach! We upgraded to...More

Thank Helen H
Response from GuestXperienceTeam, Guest Relations Manager at Imperial InnResponded 10 August 2018

Hi Helen, Thank you for your detailed feedback; we are pleased that in the main, our hotel was suitable for your needs and met your expectations, although we must apologize for the issue that you initially had with your reservation. We must also apologize for...More

Reviewed 20 April 2018

I have now written over 117 reviews of Hotels and this has to be the worst. I should have realised at check when the staff were protected by a floor to ceiling protective screen rather like a bank. There was a lot of building work...More

Thank Steve D
Response from GuestXperienceTeam, Guest Relations Manager at Imperial InnResponded 23 April 2018

We are very sorry to hear that we did not provide you with the perfect stay that you were expecting. We appreciate your very useful feedback, and we will use it to appropriately update our room facilities and several of our procedures to enhance our...More

Reviewed 4 April 2018

We were told that the place was kind of run down, and that it wasn't one of the better neighborhoods -- but we found the place freshly and cheerfully renovated inside and out, pleasant extras in each room, like iron and blow dryer, microwave, fridge,...More

Thank DrKnowze
Response from GuestXperienceTeam, Guest Relations Manager at Imperial InnResponded 13 April 2018

We are so pleased that you liked the charm of our hotel! We are always delighted to receive comments such as this, as we are very happy to have such an individual and unusual property. We are delighted that you had a great stay, and...More

Reviewed 27 November 2017

Old, dirty, repairs half done, dirty tissue wad behind door, stained towels and bath mat. Bathroom door won't close. No idea what room the people got who rated this place "very good". I wouldn't trust those reviews. First time trip advisor has been wrong. Only...More

Thank GoesTo11
Response from GuestXperienceTeam, Guest Relations Manager at Imperial InnResponded 29 November 2017

We are very sorry to hear that the cleanliness of your room does not appear to have been of the standard that we generally provide for our guests, and we are disappointed to have let our standards slip to such an extent. We will ensure...More

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About
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Microwave
Non-Smoking Hotel
Refrigerator in room
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
20
Price range
US$98 - US$150 (Based on Average Rates for a Standard Room)
Location
United States > California > Oakland
Photos
Traveller (69)
Room & Suite (24)
Family and Play Areas (1)
Nearby
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Questions & Answers
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Bryan2370
6 March 2015|
Answer
Response from Paul N | Reviewed this property |
There's one about three blocks away. R & R Wash, 3838 West St, Oakland, CA There are all kind of tiny shops, chances are there is one even closer.
0
Votes
Room Tips
"Avoid at all cost"
Read review
"The first floor by the fountain is great..."
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"go across the street, temescal inn looked decent from the outside"
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"No available lift so bear in mind if mobility problems or lots of luggage!"
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