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Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort

304 reviews
#28 of 30 Hotels in Napa
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Traveller (50)
Room & Suite (31)
Pool & Beach (4)
Overview
  • Excellent21%
  • Very good22%
  • Average27%
  • Poor14%
  • Terrible16%
Travellers talk about
“great location”(48 reviews)
“walking distance”(24 reviews)
“new carpet”(3 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Wheelchair Access
Breakfast included
2.0 Star Hotel
All hotel details
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (304)Write a Review
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All reviewsgreat locationwalking distancenew carpetbars and restaurantsfood and wineheart of downtownfront desk clerknice roomsoxbow marketwine countryvisit napariverfrontwineriescouponwineryvalley
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1 - 5 of 279 reviews
Reviewed 1 week ago

Central and the reception was very helpful on advice for the town and wineries. Walking distance to bar and restaurant choice and the food market other side of the river. Room was clean and we were able to park the car onsite.More

Thank Karen L
Response from GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and ResortResponded 6 days ago

Hi Karen, Our guests' feedback is very important to us, and we appreciate your review, thank you. We are very happy to know that your stay with us was so positive, and that we provided you with suitable accommodation. We hope to do so again...More

Reviewed 2 November 2017

I made reservations for a Friday and Saturday evening for a wedding. I arrived on that Friday afternoon, and they said they had no reservation under my name. I gave the confirmation number, but I honestly think the confirmation number was just random numbers that...More

Thank Andrew S
Response from GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and ResortResponded 6 November 2017

Hi Andrew, We are very sorry that there was a misunderstanding about your reservation dates. I have investigated the circumstances of your reservation to better understand what happened, and have established that your booking was indeed for the Thursday and Friday night, and that this...More

Reviewed 26 October 2017 via mobile

First off, this is not a hotel, it is an old motel. When booking online, it appeared to be a hotel. We arrived at the 3pm check in, went to our room, and it had not been cleaned. We were in a hurry to get...More

Thank skierski
Response from GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and ResortResponded 2 November 2017

We are sorry that the age of our building was a little off-putting to you; many of our guests like the charm that our property has. We are sorry that your room was not available for you at check-in time, and we apologize for the...More

Reviewed 18 October 2017

I work for a reputable helicopter company that was trying to find rooms to put out the big fires in the area. No rooms anywhere around were available due to the extensive evacuations near by. This hotel was the only one left to get rooms...More

1  Thank 991hans
Response from GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and ResortResponded 20 October 2017

Thank you for taking the time to leave us a detailed review. We are extremely disappointed at your comments, and we apologize profusely for the experience that you had. We are taking all of your comments very seriously, and we are going to thoroughly investigate...More

Reviewed 16 October 2017 via mobile

Horrendous stay start to finish. Horrible RUDE staff at check in. Could not care less about customers. On day 2 I had a valuable vintage gold ring STOLEN from the room. Manager could not care less and insinuated my parents who were travelling with us...More

2  Thank Hdpup
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Traveller (50)
Room & Suite (31)
Pool & Beach (4)
Hotel & Grounds (31)
Bathroom (11)
About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room amenities
Air Conditioning
Things to do
Pool
Outdoor pool
Details
Price range
US$104 - US$304 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$104 - US$304 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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