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All things considered this was my worst hotel experience ever. I travel all over the world with my job and have spent over 200 nights per year in hotels for the last 8 years, so I don’t make that statement lightly. As other reviewers have...More
Thank Bill B
Response from Los2ntheroad, Manager at Residence Inn San Jose South/Morgan HillResponded 17 March 2018
Dear Sir ,
Thank you for choosing to stay at the Residence Inn San Jose South/Morgan Hill and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short...More
We had to stay at this hotel for over a week while our home was being built. It is quite frankly the worst hotel I have stayed at in a very long, long time. The place smells, and then the spray some sort of chemical...More
Response from Los2ntheroad, General Manager at Residence Inn San Jose South/Morgan HillResponded 28 December 2017
I am so sorry for the stay that you experienced. This is not by any means the experience we want our hotel to have. We are scheduled for a full renovation next year which is sure to provide a very upscale decor for our guest....More
I have stayed at this Residence Inn for several months for a job that I am working. The good news about the hotel is they have a full kitchen, which the other hotels in the area do not. The bad news is that the facilities...More
Response from Los2ntheroad, Manager at Residence Inn San Jose South/Morgan HillResponded 17 December 2017
Thank you for your feedback. We are sorry for the inconvenience you experienced during your stay. Please contact the hotel directly and ask to speak with the General Manager or Assistance Manager. We would like to discuss your experience further.
Residence Inn....you want and seem to expect the same from the chain of hotels by Marriott. Not so much at this hotel....
We were coming in for a funeral. I did mobile check-in for 3:00 pm the day before. Easy enough....we arrived at 4:10 and...More
After a drive of over 4 hours, My 88 year old mother and I arrived at around 3:30 for a 3:00 check in. After waiting in line behind two other parties we were told that our room was awaiting "final inspection" and that it would...More
Response from Karen M, Manager at Residence Inn San Jose South/Morgan HillResponded 25 September 2017
I am sorry to hear about the issues you experienced at check in. It is not the level of service we expect from our hotel. The hotel has called you, unfortunately we have been unable to connect. Kyra, the GM would love to speak with...More