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Residence Inn San Jose South/Morgan Hill

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Traveller (26)
Room & Suite (23)
Dining (3)
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Overview
  • Excellent29%
  • Very good36%
  • Average21%
  • Poor7%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star Hotel
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Offers from Residence Inn San Jose South/Morgan Hill
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Offers from Residence Inn San Jose South/Morgan Hill
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (116)
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1 - 5 of 114 reviews
Reviewed 15 March 2018 via mobile

All things considered this was my worst hotel experience ever. I travel all over the world with my job and have spent over 200 nights per year in hotels for the last 8 years, so I don’t make that statement lightly. As other reviewers have...More

Thank Bill B
Response from Los2ntheroad, Manager at Residence Inn San Jose South/Morgan HillResponded 17 March 2018

Dear Sir , Thank you for choosing to stay at the Residence Inn San Jose South/Morgan Hill and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short...More

Reviewed 26 December 2017

We had to stay at this hotel for over a week while our home was being built. It is quite frankly the worst hotel I have stayed at in a very long, long time. The place smells, and then the spray some sort of chemical...More

Thank Btcarlson
Response from Los2ntheroad, General Manager at Residence Inn San Jose South/Morgan HillResponded 28 December 2017

I am so sorry for the stay that you experienced. This is not by any means the experience we want our hotel to have. We are scheduled for a full renovation next year which is sure to provide a very upscale decor for our guest....More

Reviewed 14 December 2017

I have stayed at this Residence Inn for several months for a job that I am working. The good news about the hotel is they have a full kitchen, which the other hotels in the area do not. The bad news is that the facilities...More

Thank 31jay
Response from Los2ntheroad, Manager at Residence Inn San Jose South/Morgan HillResponded 17 December 2017

Thank you for your feedback. We are sorry for the inconvenience you experienced during your stay. Please contact the hotel directly and ask to speak with the General Manager or Assistance Manager. We would like to discuss your experience further.

Reviewed 4 December 2017

Residence Inn....you want and seem to expect the same from the chain of hotels by Marriott. Not so much at this hotel.... We were coming in for a funeral. I did mobile check-in for 3:00 pm the day before. Easy enough....we arrived at 4:10 and...More

Thank Ginger N
Reviewed 21 September 2017

After a drive of over 4 hours, My 88 year old mother and I arrived at around 3:30 for a 3:00 check in. After waiting in line behind two other parties we were told that our room was awaiting "final inspection" and that it would...More

Thank hellomisso
Response from Karen M, Manager at Residence Inn San Jose South/Morgan HillResponded 25 September 2017

I am sorry to hear about the issues you experienced at check in. It is not the level of service we expect from our hotel. The hotel has called you, unfortunately we have been unable to connect. Kyra, the GM would love to speak with...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Breakfast included
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$137 - US$277 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$137 - US$277 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (26)
Room & Suite (23)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Debra-Lynne T
3 April 2016|
AnswerShow all 2 answers
Response from 908Laura | Reviewed this property |
We had no complaints about the beds
1
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Room Tips
"Choose a different hotel"
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"Pick a room where the toilet works"
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"ask for one not near the freeway....."
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"For singles and couples, book the 3rd floor"
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