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Residence Inn San Jose South/Morgan Hill

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Residence Inn San Jose South\/Morgan Hill
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102 Reviews from our TripAdvisor Community

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Showing 100: English reviews
La Quinta, California
Reviewed 2 weeks ago

Had a 2-bedroom suite on first floor (Room 104). Walked in to stained carpets, feet sticking to dirty kitchen floor, worn/torn sofa & chair, cracked moldings, kitchen sink cabinet falling apart (held together with a screw), & ice maker broken. Reported dirty floor to front desk next morning along with ice maker issue, was offered a bag of ice. Stayed...

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Helpful?
Thank Boburly_7
Alexander G, Front Office Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Hello Boburly_7, Thank you so much for staying with us and giving us feedback regarding your stay. I apologize that the condition of your room was not satisfactory and didn't make you feel at home. I have stressed the issue to my maintenance team in an effort to keep our rooms in the best shape we can. Please feel free...

Reviewed 3 weeks ago via mobile

I am a gold Marriott member and stay at Marriott hotels 55 nights a year. I often stay at residence inns. This place is in bad need of refreshing and definitely in the poorest condition of any I've stayed in. The room furniture was extremely worn and the bed sagged and was very uncomfortable. The morning breakfast food was awful....

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Helpful?
Thank Michelle G
Management response:

Michelle, I'm sorry that you weren't happy with your stay here. We do work hard every day to ensure that each and every one of our guests is met with an exceptional experience when staying with us. In your case, we have fallen short of that. I have spoken with my staff to ensure that we correct the issues that...

Paso Robles
Reviewed 10 December 2016

The hotel reservation staff should consider placing guests with no children on the 3rd floor because they placed us on the second floor. Doors were continuously opening and closing. Kids were running and jumping above us till 10:40 pm. We had to call the front desk to quit the noise. After that, we had a good sleep.

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Helpful?
Thank calicokitty_3
Management response:

Hello calicokitty_3, I'm sorry to hear that some of our other guests disrupted what was otherwise a pleasant stay with us. Your enjoyment of your stay is the most important thing to us and we strive to give you the best possible stay every time. Please feel free to reach out to us when you decide to stay with us...

Ojai, California
Reviewed 27 November 2016

For our stay were utilized Marriott points for our four night stay making our vacation truly a bargain. We had reserved a room on Marriott's website and at that time, I requested a first floor room close to an exit door near to the grassy area I had seen on Google's satellite shot. Now, my experience with hotels looking at...

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Helpful?
Thank Bargainhuntress
Santa Barbara, California
Reviewed 17 November 2016

We needed a place that would take pets. From our first encounter with the front desk staff until the time we left we were amazed at the friendliness and helpfulness of the staff. The hotel is close to many restaurants, close to a great county park with safe dog walking , running, and biking trails. Rooms were clean and roomy....

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Helpful?
Thank diana472
Reviewed 5 September 2016

Service at the front desk was exceptional and helpful. This place could benefit from better sign exposure because it is a little hard to find coming off of Cochrane Avenue being located behind a service station and a restaurant. The carpet going up the stairs was a bit worn, but not that serious. One of us had to sleep on...

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Helpful?
Thank Ken N
Stephanie S, Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Hello Ken N. Thank you so much for this positive review! I am so glad you enjoyed your stay with us. It was a pleasure hearing your comments regarding your room and its amenities. Please visit us next time you are in the Morgan Hill area, as we look forward to seeing you again!

Woodinville, Washington
Reviewed 24 August 2016

I don't expect much from a sofa bed; after all, it has to be thin enough to fold. But by placing a blanket on the mattress (and under the sheets), one should be able to get an acceptable bed. Even with those very low standards, the sofa beds here are unacceptable. You can feel each and every spring, and it...

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Helpful?
Thank Jeffrey B
Management response:

Jefferey B, thank you for your response regarding your most recent stay with us here at the Residence Inn by Marriott San Jose South/Morgan Hill. Please understand that we take all comments very seriously. We do our best to ensure that all guest have a memorable stay while in Morgan Hill. We apologize for not meeting yours or our expectations...

Scottsdale, Arizona
Reviewed 11 August 2016

I was in San Jose this week and stayed at the Residence Inn San Jose South/Morgan Hill. Great location for San Jose! Excellent! The service was great and the breakfast excellent. They also have a free happy hour!

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Helpful?
Thank P51rayf
Stephanie S, Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

P51rayf! We thank you very much for coming out to our property. We appreciate your positive feedback and look forward to your next stay with us. Hope to see you soon!

Sacramento, California
Reviewed 31 May 2016

We were in town to visit the Gilroy Gardens theme park and the distance on bookings.com said it was about 10 miles away. In reality, it was 14 miles away. But that did not bother us because Morgan Hill is a touch nicer than Gilroy with better restaurant choices. My only complaint is that the breakfast was nothing to brag...

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Helpful?
1Thank gooutsideofthebox
Stephanie S, Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

gooutsideofthebox, we most certainly appreciate you taking the time to leave us great feedback for our property here at the Residence Inn by Marriott San Jose South/Morgan Hill. We are very disappointed to hear that our breakfast was not to your expectations. On a positive note, we are implementing a new breakfast package that will be up and running by...

Wickenburg, Arizona
Reviewed 10 May 2016

The hotel staff was very helpful and friendly, but the hotel was in dire need of repair. The furniture seemed dirty, and the fake leather chair was peeling and cracked. The common areas (halls, laundry, entrance) were all dirty and unkept. I was very disappointed in the facility.

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Helpful?
1Thank Anfora43
Stephanie S, Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Dear Anfora43, we want to say thank you for taking the time to review our hotel. I am disappointed to read that the facility was not to yours nor our standards. We are constantly doing our best to improve our hotel and I would love for you to give us another chance if you are ever in the area. Once...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Residence Inn San Jose South/Morgan Hill

Address: 18620 Madrone Pkwy, Morgan Hill, CA 95037-2837
Region: United States > California > Morgan Hill
Price Range: €121 - €244 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn San Jose South/Morgan Hill 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Residence Inn Morgan Hill
Morgan Hill Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn San Jose South/Morgan Hill staff and other travellers.
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Questions? Get answers from Residence Inn San Jose South/Morgan Hill staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For singles and couples, book the 3rd floor”
 of 5 bubbles calicokitty_3, 10 Dec 2016 | Read review
“The east of the hotel is on the 101 and thus noisy. If dogs are not in your party the west side of the hotel would be better.”
 of 5 bubbles Bargainhuntress, 27 Nov 2016 | Read review
“Tell them exactly what you need and they make sure you get it.”
 of 5 bubbles diana472, 17 Nov 2016 | Read review
“Try to get a room farther away from the freeway.”
 of 5 bubbles 537kenn, 4 Sep 2016 | Read review
“Don't use sofabed”
 of 5 bubbles jbradfor, 24 Aug 2016 | Read review
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