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Portola Hotel & Spa at Monterey Bay

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#15 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
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Portola Hotel & Spa at Monterey Bay
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2,262 Reviews from our TripAdvisor Community

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There are newer reviews for Portola Hotel & Spa at Monterey Bay
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Showing 2,174: English reviews
San Ramon, California
Reviewed 1 week ago

Enjoyed Thanksgiving while at the hotel. While construction underway in the lobby and adjoining convention center, we found there no impact to our stay. In fact, the rooms were better than expected - roomy, quiet, well kept with modern and spacious bathroom Given the construction inconvenience the hotel staff added breakfast to our stay for free. To our surprise, breakfast...

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Helpful?
Thank BaileyKuma
Reviewed 2 weeks ago

This hotel rooms DO NOT have air-conditioning only a heater, I'm sure we were there on the hottest day of the year. Luckily, the window opened... but we were next to the parking garage so it was noisy all night. The WiFi signal sucked, an my devices kept dropping.

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Helpful?
Thank David O
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

David O, Thank you for sharing your feedback about the Portola Hotel & Spa on TripAdvisor. We were sorry to hear about your experience and understand your concern about no air conditioning in the guestrooms. The Monterey Peninsula has been experiencing unusually warm weather into the evening. Guestrooms are equipped with ceiling fans and floor fans to assist with keeping...

Reviewed 2 weeks ago

This is a pet friendly hotel. We stayed in a room with a patio which was wonderful for our new "puppy" who could go in and out as necessary. We didn't have to get up in the middle of the night to walk him as he could use the grassy area in the patio and there was a drain in...

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Helpful?
Thank Joyce G
Tokyo, Japan
Reviewed 2 weeks ago via mobile

I have had a terrible experience in this terrible hotel. When we call the hotel and ask for the breakfast price,they told me that a price for my son who is 13 is $5.99, but when we had the breakfast, the staff told me the price is $19 instead of $5.99. The manager at the front desk however didn't admit...

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Helpful?
Thank amrstifnjp
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi amrstifnjp, Thank you for taking the time to post a review about your experience at the Portola Hotel & Spa on TripAdvisor. We value you as a guest and we appreciate your feedback about your recent check-in experience. We would like to further discuss your stay with us at your earliest convenience as we take all guest feedback very...

Reviewed 2 weeks ago via mobile

Great location, steps from the warf and minutes from cannery row. The room was big, the beds were very comfortable, the bathroom was large and beautifully updated. We went to the happy hour $3beers $4 glass of wine very friendly staff. I will definitely be back!

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Thank Kesamson
Fresno, California
Reviewed 3 weeks ago

Okay again we staid at Portola and I do have to say, I walked in and the reservation girl said welcome back without even checking in, Know that was awesom. But the manager even called to make sure we had everything we needed, Now that says a lot to me. You walk to the wharf any everything is right there,...

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Helpful?
Thank Richard C
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi Richard C, Thank you for continuing to choose the Portola Hotel & Spa at Monterey Bay. We hope you had a wonderful time whale watching and unwinding at our onsite craft brewery, Peter B's Brewpub. We appreciate your business and your kind words you shared on TripAdvisor. We hope in the future we have an opportunity to welcome you...

Seattle, Washington
Reviewed 3 weeks ago

This is a very nice hotel with very large and comfortable rooms in an excellent location in Monterey, walking distance to most of things you want to see. Too bad then that our room was on the main highway so that we had motorcycles and trucks driving through our bedroom most of the night. Recommendation: Make sure you know where...

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Helpful?
Thank Carl E
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi Carl E, Thank you for taking the time to write an online review on TripAdvisor. We appreciate your feedback about your accommodations and overall time in Monterey. Thank you again for writing a review. We look forward to welcoming you back soon! Sincerely, Portola Hotel & Spa Management Team

karachi
Reviewed 3 weeks ago via mobile

I had booked this hotel for our upcoming montery trip. I was skeptical due to some adverse reviews. But they were all thrown out of the window. It is a great hotel. Entry was a bit tricky due to construction nearby but we managed to drive in the parking. There we were greeted by the valet. Very smooth. We took...

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Helpful?
Thank sainbasha
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi sainbasha, Thank you for taking the time to write an online review on TripAdvisor. We appreciate your feedback and enjoy reading about your stay at the Portola Hotel & Spa. With the coastal recreational trail just steps away, it is truly a beautiful walk from the Portola to Cannery Row. Thank you again for writing a review. We look...

Napa Valley, California
Reviewed 3 weeks ago

Good room, great location always friendly service. Stayed here rather than the place the conference was at. Great views on the ocean side. Walking distance to food and shopping, will be back again soon.

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Helpful?
Thank mitchel e
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi Mitchel e. Thank you for taking the time to share your recent experience at the Portola Hotel & Spa on TripAdvisor. We were pleased to hear that you received our friendly service. We appreciate you taking the time to write a review and we look forward to welcoming you back soon! Sincerely, Portola Hotel & Spa Management Team

Reviewed 3 weeks ago

We arrived on 11/12/16, the hotel was in chaos. I asked James the parking person were to park as the parking lot had a Baricade up. He pointed out a parking lot 3 blocks away, I asked what to do with the luggage he said park our car come back to the hotel, get a porter take him back to...

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Helpful?
Thank 948kimberlye
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi 948kimberlye, Thank you for taking the time to write a review about the Portola Hotel & Spa on TripAdvisor. We were disappointed to hear your stay did not meet your expectations and appreciate your feedback about our parking and check in process during Big Sur Half Marathon. We strive to offer the best service to each and every guest...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940-2419
Region: United States > California > Monterey County > Monterey
Price Range: €149 - €317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Spa Hotel in Monterey
#4 Business Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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Questions & Answers

Here's what travellers have asked, with answers from Portola Hotel & Spa at Monterey Bay staff and other travellers.
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Questions? Get answers from Portola Hotel & Spa at Monterey Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid rooms facing the street or the mall”
  • Why is fan over by windows that don't open
  • coffee maker, ice bucket and refrigerator just inside the door
  • Bed was comfortable with good linens
  • Nice shower
  • Adequate storage and large TV
  • ONLY ! CHAIR- where do I sit, on the bed?
  • good vanity and towels
 of 5 bubbles RonLykins, 5 Dec 2016 | Read review
“Ask for a room that is not facing the main road.”
 of 5 bubbles TulaKitty, 3 Dec 2016 | Read review
“2nd floor rooms opposite the main building: quiet, easy access to gym, parking & Alvarado St (numerous restaurants & shops)”
 of 5 bubbles BaileyKuma, 25 Nov 2016 | Read review
“dont get a room that the window opens to the parking garage.”
 of 5 bubbles davidoC9169QD, 23 Nov 2016 | Read review
“third floor had patios for animals”
 of 5 bubbles joyceg695, 22 Nov 2016 | Read review
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