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I stayed here for 13 days. The staff was very attentive, they made me feel at home. Some areas would benefit from a refresh. The cabana concept for a hotel so close to an airport to to have a resort type of setting is interesting....More
Thank Ramon P
Response from Angelique L, Manager at Sheraton San Jose HotelResponded 9 September 2017
We appreciate your feedback and thank you for choosing to stay with us.
I am pleased to know that you felt at home here and that our team was attentive to your needs. We will share your input with the appropriate staff so...More
I am a loyal SPG Gold member (1 stay away from Platinum) and travel to different hotels in the bay area every weekend so I've visited many hotels but have never been so dissatisfied with one. Enough to create a TripAdvisor account and finally review...More
1 Thank A TripAdvisor Member
Response from rlangley, Front Office Manager at Sheraton San Jose HotelResponded 4 September 2017
Thank you for taking the time to share you experience. I'm sorry we were not able to exceed your expectations. I'm not certain how the over-authorization occurred on your debit card but I will definitely look into it. You are correct, we do hold a...More
I stayed at this hotel for almost a month and was pleased to see that most of the front desk staff and the Sheraton club staff were able to recall my name (a rarity in large hotels). I had a balcony in my room with...More
Response from Angelique L, Manager at Sheraton San Jose HotelResponded 15 August 2017
Thank you, Cashish11, for staying with us. We are happy to know that you were very pleased with our services for the duration of your stay. We will share your comments about the food with the appropriate teams for improvement.
Thank you so much for...More
I am here again this week on a trip and I just wanted to do another quick review of the bar in this hotel. This time, it is a little negative and I am deducting 2 stars for that - Temperatures have been hovering around...More
Thank Sunil Kumar K
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 23 June 2017
Thank you for your feedback. We are working on the AC unit for the bar (the technician is actually in there now as I am writing to you). I appreciate your patience as we work through this heat wave, to fix this on-going issue...More
As a frequent traveler, i look for the "WOW" in the basics, and this Sheraton delivered starting with Manager "Ara", who went over and above to make sure I arrived at her hotel SAFE/SECURE using their airport shuttle service. This attentive service was carried through...More
Thank Erica D
Response from Angelique L, Manager at Sheraton San Jose HotelResponded 12 June 2017
Thank you for the feedback, Tonya! We are excited to read that you had a wonderful experience here. We will definitely share your commendation of Ara, with her and the rest of the team.
We appreciate your feeback and hope that you will visit again...More