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I am a Marriott/SPG Gold Elite member and I booked directly through the website. When I arrived the hotel was overbooked. The staff were able to rebook me another nearby hotel after some phone calls and were very pleasant. I was told by the night...More
Response from ArgelB7, Front Office Manager at Residence Inn Los Angeles LAX/Manhattan BeachResponded 2 days ago
Dear Annette H,
I want to start with thanking you for your loyalty in choosing Marriott for your travels. While I am happy to hear that my staff was very pleasant I wanted to deeply apologize for the oversight on your reservation, I can assure...More
I do a lot of business in Torrance & Redondo Beach Areas. This hotel turned out to be a great accessible location. I was close enough to my clients to prevent being stuck in traffic and close enough to the night life so I did...More
I recently stayed for one night. The place is a TOTAL construction site.
On their website they state the pool is undergoing renovation. Ok....not a big deal but the place is a dusty drive through now.
I was also told I was in a ‘renovated...More
Response from ArgelB7, Front Office Manager at Residence Inn Los Angeles LAX/Manhattan BeachResponded 4 weeks ago
I wanted to start by thanking you for sharing your experience with us. I wanted to then apologize for the renovation work that was going on during your stay.I understand that the driveway not being done and the dust this may cause can...More
Pool out of order due to construction. Rooms not what appear on this website. Outdated, and not all are renovated. You will be woken up early. There are construction crews on site every day it feels like. Stayed 3 nights. Breakfast was good. The rooms...More
Response from ArgelB7, Front Office Manager at Residence Inn Los Angeles LAX/Manhattan BeachResponded 22 September 2018
I wanted to start by thanking you for providing feedback in regards to your experience. I wanted to then apologize for your experience during your stay. I will follow up with the renovation crew to streamline what times they start and get to...More
I kept waiting for a customer satisfaction survey so I could let them know about some issues from my recent stay but Marriott never sent me one. They were up front about the property being under renovation and the pool being out of service so...More
2 Thank fuzzydugan
Response from Argel B, Front Office Manager at Residence Inn Los Angeles LAX/Manhattan BeachResponded 24 July 2018
I would like to first thank you for taking the time to write review based on your experience with us. Furthermore I wanted to deeply apologize for the overall condition of the room and for all of the inconveniences you went through. I...More
I believe there are no special park and rides at this/these properties. However, there are a few options at the airport, Wally Park being one of them. One might simply call a local hotel and see if they will 'do a deal... More
I believe there are no special park and rides at this/these properties. However, there are a few options at the airport, Wally Park being one of them. One might simply call a local hotel and see if they will 'do a deal', especially in a 'down' season. All hotels have a courtesy bus as do the other park and ride operators. I hope this helps!