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Toll House Hotel

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939 Reviews from our TripAdvisor Community

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Showing 931: English reviews
Boise, Idaho
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

We enjoyed our stay at the Toll House in Los Gatos. The rooms are in need of some TLC but they were clean and well appointed. We appreciated the friendly staff and had the most fantastic drinks in the bar. We also appreciated having a mini refrigerator in the room. It is centrally located and it's easy to browse the... More 

Helpful?
Thank Mary N
1 review
Reviewed 1 week ago via mobile

Our room was not ready at 6 pm. They "upgraded" us from a queen/queen to a Jr suite that had only one bed and a pull out couch. My daughter had to sleep on the pull out. They put us on the first floor which is actually a basement. We could hear our upstairs neighbors talking and their walking sounded... More 

Helpful?
Thank Elisabeth M
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Elisabeth M, Thank you so much for taking the time to leave us your feedback. I am very disappointed and sorry to hear that our attempt to remedy your un-ready room by moving you to one of our upgraded luxurious suites was not fitting and still left you feeling disappointed. I can assure you that our team cares about... More 

Mountain View, CA
Level Contributor
102 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 2 weeks ago

We spent a night at this lovely hotel for our anniversary celebration. The spacious room looked out to a large patio, which unfortunately we couldn't enjoy due to the rain. The room and bathroom were spotlessly clean and well lit. The bed was extremely comfortable with the most luxurious bedding. I didn't want to get out of bed in the... More 

Helpful?
Thank avid_traveler_2007
Fresno, California
1 review
Reviewed 3 weeks ago

The best hotel and customer service I have ever received! Clean and beautiful hotel/rooms. Easy access to the town! EXCEPTIONAL customer service. Doug specifically waited on us hand and foot! He was amazing!

Helpful?
Thank bshapazian
Tel Aviv, Israel
Level Contributor
99 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 3 weeks ago

Warm welcomes at a front desk almost always start a great stay. My room was immaculate and well furnished. A bit small with a double bed. But the bathroom was very large. The location, at the end of the main shopping street (Santa Cruz Ave) was extra convenient. The in hotel restaurant, Verge, was great (see my separate review). One... More 

Helpful?
Thank Stephen K
2 reviews
Reviewed 4 weeks ago

My room was perfectly modern renovation, in a lovely layout, with a balcony on an interior courtyard. They have "spirit" (there was a Halloween party in the lounge one of the nights I was there). And staff seemed very friendly. They also seem to host quite a few business meetings during the day, which provides liveliness as well.

Helpful?
Thank Thaddeus B
Deptford, NJ
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 4 weeks ago

I stayed at Toll House for a week on a business trip. This hotel was great. The staff is super friendly and very helpful. The front desk answered all of my questions. The restaurant in the hotel has amazing food and great service. The hotel is in a great location. There are many shops and restaurants to visit. The room... More 

Helpful?
Thank TVolpe03
Nashville, Tennessee
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 October 2016

gorgeous property, super nice helpful staff, great rooms . Fantastic location right downtown. We walked everywhere and the staff was helpful in giving us tips on where to dine and drink.. We will def. go back to this hotel!!

Helpful?
Thank Chuck T
ManagerLG, Manager at Toll House Hotel, responded to this review

Dear Chuck T, On behalf of the entire team at the Toll House, we thank you for visiting and for leaving us a 5 star review! Its feedback like yours that keeps us motivated to be our best. We all look forward to having you as our guest again. Yours in hospitality, Abel Veloz Rooms Division Manager More 

Leverett, Massachusetts
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 October 2016

I stayed at the Toll House while traveling on business in the area. Everything about my stay was extraordinary - from the greeting at the entry, to the smooth, friendly and helpful check-in, to the exceptionally large and well-appointed room. My room had a balcony that overlooked the courtyard and I recommend that choice. This is a property that pays... More 

Helpful?
Thank Travels_with_Lia
ManagerLG, Manager at Toll House Hotel, responded to this review

Dear Travels_with_Lia, On behalf of the entire team, we thank you for your wonderful comments about our service and accommodations. Its feedback like yours that fuels us to keep striving to be better! We look forward to your return, see you soon. Yours in hospitality, Abel Veloz Rooms Division Manager More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 October 2016 via mobile

We visited toll House Hotel for a few nights and really enjoyed our stay. They spend their money on the things that count – – simple but elegant decor, comfortable beds, attentive staff, and chocolate chip cookies 24-7. Comfortable and highly recommended.

Helpful?
Thank Bruce H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Stay Charmed. Toll House is a unique fusion of the warm intimacy of a small town hotel and modern sophisticated hospitality. Situated in the heart of beautiful Los Gatos, Toll House captures the charm and ambiance of historic downtown and is only steps away from a delightfully bustling array of chic boutiques and eateries. This charming boutique hotel is a peaceful retreat at the gateway to Silicon Valley offering personalized experiences tailored to guest's individual needs and interests, from complimentary wireless high speed Internet, DVD players and movie libraries, to a full service business center and a knowledgeable concierge program. Additionally, the hotel offers signature brand elements, including Essential Elements bath and body products, high-tech efficiencies and a warm, welcoming atmosphere. Toll House is a dog friendly hotel, please note that a $75 pet fee will apply. Just off the lobby is Verge Restaurant, a place to entertain associates, celebrate old friends and perhaps meet some new ones. At every step, from cocktails in the bar to a meal under the stars, you'll find the friendliest wait staff in Los Gatos at your service. ... more   less 

Additional Information about Toll House Hotel

Address: 140 S. Santa Cruz Ave, Los Gatos, CA 95030
Region: United States > California > Los Gatos
Price Range: €120 - €317 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Toll House Hotel 3.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Larkspur Collection Los Gatos
Toll Hotel Larkspur Collection
Toll House Hotel Los Gatos, California
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Questions & Answers

Here's what travellers have asked, with answers from Toll House Hotel staff and other travellers.
2 questions
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California
7 months ago
Mt.Shasta,CA
over a year ago

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Questions? Get answers from Toll House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on upper levels offer private balconies and might be quieter”
 of 5 bubbles avid_traveler_2007, 20 Nov 2016 | Read review
“Ask to face one of the inner courtyards.”
 of 5 bubbles stephenkE3076XB, 8 Nov 2016 | Read review
“Quiet rooms with good view on courtyard side, upper floors.”
 of 5 bubbles Travels_with_Lia, 26 Oct 2016 | Read review
“In the middle of the town you walk everywhere great”
 of 5 bubbles herenio1, 19 Oct 2016 | Read review
“Ask for an inside room with the balcony facing the courtyard.”
 of 5 bubbles 529leeannl, 9 Oct 2016 | Read review
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