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Grumpy and arrogant lady at the desk. Worn desk chair. Stained sofa and living room chairs and carpet.
Poor lighting in the bathroom.
Mops and brooms left in hallways and by elevator.
Thank goodness the bed was ok. Survived 3 nights.
Needs upgrade in facility...More
Response from FrontDesk_GM, General Manager at Hotel Silver LakeResponded 2 weeks ago
Thank you for taking the time to share your feedback with us. Making sure all of our guests enjoy comfortable accommodations and helpful service is our goal, and we apologize that your experience did not meet those standards. We will use your constructive comments to...More
Walked in, put bags down, left to get Lysol. Nice people, but the room had mysterious holes/divots under the threadbare carpet. Toilet, carpet, furniture, lighting, grout, sink, floor tile all had an old look and feel. Free parking (plus in LA), but water wouldn’t get...More
2 Thank MichelleR02
Response from FrontDesk_GM, General Manager at Hotel Silver LakeResponded 4 June 2018
We really value our guests' feedback and appreciate your thoughtful and detailed review. We're pleased to hear that you enjoyed our friendly staff and close proximity to the expressway. We're sorry to see that you didn't care for our rooms. We'll speak with...More
I know that many here seem to complain about the various imperfections of this hotel. Granted, it's not a 4- or 5-star hotel, but it's far cheaper than a 5-star (or even a 2-star) hotel anywhere within a 10-mile radius. What it is: a family...More
1 Thank jim_from_sf
Response from FrontDesk_GM, General Manager at Hotel Silver LakeResponded 18 January 2018
Your review made our team's day. We are delighted to hear that you enjoyed your stay with us in one of our clean, spacious, and comfortable rooms. You kind words are very much appreciated by our team, and we are glad you found...More
The listing makes you think it is located in Silverlake, but really on the other side of Highway 101. Also, doesn't seem to be a Quality Inn as the website shows. Lots of worn down issues. Carpet is frayed everywhere, along with some stains. No...More
First Impression is always important. I guess the hotel staff is bare minimum since I had to wait about 10 min for someone to show up at the front desk. The checkin process took less time. I was told that towels weren't available so they...More
Yes you can, but you will need to make sure that you put in the "NOTES" section the persons name that will be checking in and he will need to have an ID that matched the name and the only thing is the person checking in will... More
Yes you can, but you will need to make sure that you put in the "NOTES" section the persons name that will be checking in and he will need to have an ID that matched the name and the only thing is the person checking in will need a credit card for the deposit or Cash, you can call the Front desk if you should have further questions. Thank you for your inquiry!
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"4th Floor rooms are best when traveling with a dog."