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Sheraton Universal Hotel

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Traveller (536)
Room & Suite (345)
Pool & Beach (79)
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Overview
  • Excellent25%
  • Very good36%
  • Average23%
  • Poor9%
  • Terrible7%
Travellers talk about
“city walk”(131 reviews)
“club room”(59 reviews)
“theme park”(55 reviews)
AMENITIES
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
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Additional information
Offers from Sheraton Universal Hotel
Special Offer: Visit Southern CA!
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,767)
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All reviewscity walkclub roomtheme parkfree shuttlewalking distance to universal studiosvisiting universalself parkingan upgradelobby barhollywood hillsshuttle servicebagelsconciergecitywalkburbankconferenceconvenience
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381 - 385 of 1,629 reviews
Reviewed 29 July 2016

We stayed here for just one night and did some Hollywood sightseeing the first day and Universal the day after. The hotel is in an absolutely perfect location if you're planning a trip like this. A five minute walk/free bus up to universal and the...More

1  Thank Chris M
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 1 August 2016

Dear Chris M, Thank you for choosing Sheraton Universal for your trop to LA. Between our prime location and stunning views, we are pleased that everything was to your liking. We, too, recommend a room on a higher floor. There’s no better way to feel...More

Reviewed 28 July 2016

My wife and I stayed here during our recent trip to Universal Studios. While it may not be the cheapest hotel we've ever stayed at, you can't beat the location if you are going to Universal Studios. The hotel is right next to the park...More

Thank Chris H
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 1 August 2016

Dear Chris H, Thank you for choosing Sheraton Universal for your travels. It’s wonderful to hear that you took advantage of our shuttle service and enjoyed our spacious guest rooms. In the future, if you think a room change is in order, please feel free...More

Reviewed 25 July 2016 via mobile

Although the place is conveniently close to Universal Studios with regular shuttles and friendly staff, the hotel is very outdated. We've stayed at the Hilton (also next to Universal) and prefer that hotel. Pros: restaurant in the hotel, bar/coffee bar, regular shuttles to Universal, standard...More

2  Thank PacificPink
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 1 August 2016

Dear Pinky B, Thank you for taking the time to share your thoughts. While we’re pleased you enjoyed our convenient location and shuttle service, we’re disappointed the size of our bathrooms was a negative for you. We are in the midst of renovating many of...More

Reviewed 25 July 2016

We stayed here in May during a time the hotel was undergoing some renovation. Upon arriving I think it was obvious that it was in need of one; I don’t mean this in a particularly offensive way, but it was clear to see it had...More

Thank wayne1656
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 26 July 2016

Dear wayne1656, Thank you for sharing your feedback. We appreciate knowing both the parts you enjoyed and the areas where you noticed a need for improvement. We want every part of your stay to be as pleasant as your time by the pool or in...More

Reviewed 23 July 2016

We only stayed for 2 nights. The room was a bit small for 4 people. The bathroom was tiny with no ventilation at all. Beds comfy. Shuttle bus to Universal was great. Reception very pleasant - front counter staff were very friendly and efficient -...More

Thank philnkaz1
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 26 July 2016

Dear philnkaz1, Thank you for your review. We’re glad you could take advantage of our convenient shuttle to Universal Studios and you found our staff to be pleasant. It sounds like we provided you with an overall comfortable and fun stay, and we’re so pleased...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$243 - US$390 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$243 - US$390 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (536)
Room & Suite (345)
Pool & Beach (79)
Dining (71)
Amenities (64)
Business Centre & Event Rooms (9)
Family and Play Areas (2)
Questions & Answers
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Pam S
15 February 2018|
AnswerShow all 8 answers
Response from CovertOp1 | Reviewed this property |
I'll do better, I have VIDEO. I stayed there this past November. They won't allow video links here...so just search YouTube: Sheraton Universal City – Los Angeles (Review). Stay at The Hilton right next door... More
1
Vote
Joanne H
31 December 2017|
AnswerShow all 5 answers
Response from BEH2965 | Reviewed this property |
Only to Universal, there are bus tours that may offer transportation to Disneyland but can be pricey. I would suggest renting a car a couple of days if possible or Uber
0
Votes
Marie182
29 December 2017|
AnswerShow all 5 answers
Response from 64patrica | Reviewed this property |
can’t help you on your questions but have you called the hotel for answers?
0
Votes
Room Tips
"Ground floor was great for easy access to shuttles, gift shop and lobby bar."
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"Corner Rooms seem to have better water pressure (if you like Showers with Strong Water flow/pressure)"
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"The concierge was very pleasant and helpful is the only positive thing we have to say"
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"Avoid terrace rooms during construction if you are able"
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