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Sheraton Universal Hotel

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Sheraton Universal Hotel
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1,551 Reviews from our TripAdvisor Community

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Showing 1,434: English reviews
Manchester, United Kingdom
Reviewed 4 August 2015

Stayed here for 5 nights in September 2013 and it was brilliant. Hotel is in a great location next door to universal studios and only a 10 minute drive to attractions like the Hollywood walk of fame. Room service was fantastic and delicious! Staff on front desk were also super helpful and really friendly. Would definitely stay here again!

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Helpful?
Thank MrsWright190706
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear MrsWright190706, Thank you for sharing your review. It sounds as though location was key for your stay near Los Angeles, and we are glad we could put you close to both Universal Studios and the sights and sounds of Hollywood. Thank you for your kind words regarding our staff service. On behalf of the team here, we hope you...

Walnut Creek, California
Reviewed 3 August 2015

Our room was right next to a construction area. The area outside was dusty and dirty. The wallpaper beside the door was being held on with silver duct tape. The extra flip lock on the door was broken. There was no safe in the room. The clock radio/ipod dock was missing. Refrigerators in the room are not standard. We were...

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Helpful?
1Thank 847jackie
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear 847jackie, Thank you for sharing your experience with us. In order to offer our guest the absolute best in accommodations and service, we are about to undergo renovations in September. Our rooms will feature every modern amenity, along with refreshed bathrooms and design. It will be the result of gathering our guest feedback over the past several months, and...

Bend, Oregon
Reviewed 2 August 2015

Location next to Universal Studios is super convenient to the Universal Studios. We were able to hit the park early and take an afternoon break by the pool. The pool was hot and they offered cabana's which were reasonable - either rent it for $130 for the day OR spend a minimum of $25 in food in beverage! We of...

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Helpful?
Thank joenkristi
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear joenkristi, We are happy to have been able to accommodate you and your family on your recent trip to Los Angeles, and are delighted to hear that you had a wonderful time! Thank you for taking a moment to share some of the highlights of your trip, like breakfast at Club Lounge, an afternoon under the cabana, or watching...

Pleasanton, California
Reviewed 2 August 2015

Booked this hotel through SPG for a two night stay while in the universal area. After booking this hotel and not receiving a TEXT confirmation as promised, I phoned back to confirm reservation. Agent could not find our reservation and after looking for about 30 minutes, turned me over to a Manager was finally able to locate and confirm our...

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Helpful?
1Thank Joanna L
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Joanna L, We are very sorry to hear that your experience with us did not meet your expectations. As a guest of our hotel, you deserve the very best, not just in service and location, but in accommodations as well. We have notified our maintenance and reservations managers about your comments, and will take any necessary action to ensure...

Madera, California, United States
Reviewed 1 August 2015

The hotel is conveniently located next to the park but that is the extent. Don’t expect good customer service. I have stayed at more than 100 hotels and stayed multiple days at several dozen hotels. I have never had to beg for towels. Housekeeping forgot to clean our rooms and getting fresh towels took several calls to customer service. I...

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Helpful?
3Thank William S
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear William S, Thank you for taking the time to let us know about your stay. We can assure you that we are taking your comments very seriously, as these lapses in service do not reflect how our hotel typically operates. We pride ourselves on providing guests with luxurious stays and world-class service, and our friendly, attentive staff is a...

Reviewed 1 August 2015 via mobile

Hotel is in desperate need of updates, our room was sub par, not what I would expect to see at a Sheraton. Chips in the paint and cracks in doors, outdated technology and no sound barrier between the floors. The bed was hard and very uncomfortable Once you walk into the lobby you are masked with a very strong cologne...

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Helpful?
2Thank Noelle A
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Noelle A, Thank you for taking the time to leave feedback. We’re happy to hear that you were pleased with the location of our hotel and complimentary shuttle, but disappointed that you weren’t completely satisfied with your visit. If you are so inclined, we’d love to hear from you as to how you feel we might be able to...

Surrey, United Kingdom
Reviewed 1 August 2015

Easy 10 mins walk to Universal Studios but pretty average hotel. Noisy pool area. Lots of building works around. Use to stop over after day at Universal and the boardwalk but don't stay longer than necessary. Lots of safety deposit boxes but less than a third worked!

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1Thank lorrainek25
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear lorrainek25, Thank you for taking the time to write a review. We are thrilled that you enjoyed our location close to Universal Studios. We hope you might consider another stay, perhaps during a more off-season period where you can thoroughly enjoy our new pool area (complete with cabanas and a poolside bar and patio!) Or, you may prefer a...

Reviewed 31 July 2015

On our 8pm arrival we checked in at the front desk. When I was trying to look for the booking reference sheet from my bag the lady asked me two times "your surname please?"in her "rushing tone" we are group of four people with four difference surnames and this is not the only hotel in our trip, but sorry I...

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3Thank Jon l
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Jon I, We are very sorry to hear that your stay was anything less than exceptional. You are right in stating that our staff represents our hotel, and we regret that you encountered uncharacteristic service. To better understand your experience and ensure that you were correctly billed, I invite you to contact me directly at ssamanon@sheratonuniversal.com. You deserve much...

North Richland Hills, Texas
Reviewed 31 July 2015

I stayed here for two nights with my husband while he worked - its close to the office he was visiting in Burbank and well-located for entertainment. We are typically Marriott people, so I wasn't sure what to expect. The hotel is older, but they've done a very nice job updating the interior. We were in a 3rd floor room...

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Helpful?
Thank jackmom1112
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear jackmom1112, Thank you for your review regarding your recent stay with your husband at the Sheraton Universal Hotel. We are very glad to hear that you enjoyed our hotel’s signature Sheraton Sweet Sleeper beds, excellent service (we will pass your comments along to Anna and the team at the bar—they’ll be thrilled to hear that you were satisfied with...

Westport, Connecticut
Reviewed 30 July 2015

This hotel is in need of a rooms refresh. Furniture and fixtures are dated and showing their age. To the property's credit, they have a rooms renovation beginning in September. Location is great if you want to be near Hollywood and Universal Studios, very busy with families/kids. Sheraton Club Lounge is especially over-crowded for breakfast, with limited food selection. But,...

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Helpful?
Thank John K
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear John K, Thank you for sharing your review. As you note, we are about to undergo room renovations to address some of the very issues you mention. We are looking forward to offering brand new accommodations to our guests to pair with our location near Universal Studios and newly renovated pool area. We appreciate your feedback regarding the Club...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: €231 - €359 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“near the pool”
 of 5 bubbles Shaun-10x, 22 Mar 2017 | Read review
“Try to get a room that is not at this hotel”
 of 5 bubbles Jladuke, 21 Mar 2017 | Read review
“Club level well worth the money”
 of 5 bubbles fcrane35, 19 Mar 2017 | Read review
“I would ask to stay in the newly renovated rooms just because they are brand new!”
 of 5 bubbles BeachBumDFW, 12 Mar 2017 | Read review
“Reserve by phone, ask if the room is renovated or older”
 of 5 bubbles Roughroad, 8 Mar 2017 | Read review
5 of 5