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Sheraton Universal Hotel

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Sheraton Universal Hotel
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1,569 Reviews from our TripAdvisor Community

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Showing 1,451: English reviews
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Rochester, New York
Reviewed 4 days ago NEW

Recently visited for family. Hotel is under major construction. Cleaning and maintenance staff exceptional. Front desk had their moments with proper customer service. Room was a tight squeeze for four people. Ice machine on our floor did not work. Concierge was always busy. The good part is that it was close to City Walk for souvenir shopping and meals.

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Helpful?
Thank DEWBell
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear DEWBell, we fully understand your concerns and appreciate you taking the time to give us your insights. You're insights so I was allow us to look into areas that otherwise may have been missed and we do apologize for the missed experience. It is our hope that you give us the opportunity to regain your confidence during a future...

Sun City, California
HOTEL’S FAVOURITE REVIEW
Reviewed 6 February 2017

If you are going to Universal Studios there is not a better location than the Sheraton. We used the free shuttle to go to and from the park and were very pleased with that also. The hotel is a little dated but remodeling going on right now. We never saw the construction so it did not bother us at all....

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Helpful?
1Thank James B
About Hotel's Favourite Review
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear James B, I am very glad that the location and amenity's worked for you! We appreciate the feedback on the outlet and the excellent service. Receiving great service, especially when traveling is just so important. I am happy you felt connected to the Sheraton Team and comfortable in your room. We look forward to being of service again very...

Reviewed 5 days ago NEWvia mobile

Crazy night. When we drove up to the hotel, we could see the fire alarms going off. They continued for several hours. The hotel is in a terrible state of disrepair and poor organization with the protection of the safety and lives of their guests. For over 2 days, there have been intermittent fire alarms telling guests to immediately exit...

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Helpful?
1Thank stuart n
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear stuart n, your insights are important and we understand your concerns. During renovation we do have processes and things may happen that we must rectify. I do apologize for any inconvenience caused to your and yours, it is never our intent to create concerns for you or any guest. We will always do all we can to assure our...

Napa Valley, California
Reviewed 6 days ago NEW

We arrived and the front desk clerk looked up our reservation. After looking at the computer she asked, "You already, checked in, right?" At which point I told her, "No" and she then had track down a coworker to help figure out what happened. I'm guessing somehow that someone else got checked in under our reservation. After the delay we...

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Helpful?
Thank vdac
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest , we appreciate you feedback and certainly apologize for any lapse in service. Your insights allow us the opportunity to look into your concerns and address the process that needs attention. We do hope to have the opportunity to regain your confidence during a future stay , if your travels may bring you back this way. Thank you...

San Juan, Puerto Rico
Reviewed 1 week ago via mobile

SPG member, loyal to SPG (I was ), site mentioned stardust while remodeling... but $280 a night, you would think it's almost done!, or we would get a remodeled room... Rooms are old, 1990's! 8am you can hear demolition, drilling, all over - we were on the 14th floor - club level, to add the vacuum cleaner in our hallway...

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Helpful?
Thank Ronald R
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Ronald,we understand your concerns and we are deeply saddened that your visit with marred . We are going through a renovation process and are very excited to showcase the new hotel . There are certainly expected occurrences during renovations however we are diligent and dedicated to assure our guests have an exceptional time through our renovation process. Our guests...

Wan Chai / Causeway Bay, China
Reviewed 1 week ago via mobile

Just stayed here for 3 nights. Hotel is under renovation but still an ideal location to access the universal studio. Free shuttle service from hotel to the studio from 8:00am. Basically, you can catch the Harry Potter ride 1st thing in the morning without much waiting. You can walk to the studio via the Hilton elevator for a lesser climb....

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Helpful?
Thank momopost
Bakersfield, California
Reviewed 1 week ago

Renovations in progress does not tell the whole story Checked in got in line for the 1 elavator that was working for 20 floors Room very dated semi clean ,bed creeked and uncomfortable. Old toilets and broken fixtures all over front of property Went to Bar to get a beer, taps broken. Only thing that works is Universal Shuttle Stay...

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Helpful?
Thank _deanwatts0
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear _deanwatts0, feedback such as yours we appreciate and immediately share and work on areas that we can improve. Our main concern is that our guests have a memorable visit. I am very sorry that this visit was not that for you , and is our hope to be able to regain your confidence during a possible future visit.

Australia
Reviewed 2 weeks ago

We loved the hotel! Staff were very friendly and professional. Room was basic but clean and comfy. Buffet breakfast was yummy! Walking distance to Universal Studios and Universal City Walk which was awesome! We could also see Universal Studios from our room. That was cool :)

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Helpful?
1Thank greciangoddess
Palo Alto, California
Reviewed 2 weeks ago

In all of my global travels, I have never experienced worse. This hotel is under renovation is an understatement. The hotel entrance is dilapidated. The parking garage is filthy and disgusting, the elevator to the top of the hill is filthy. The elevators in the hotel are worn & filthy. The rooms are rundown and the bathrooms are beyond repair....

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Helpful?
1Thank ilseschultz
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear ilseschultz, we are saddened that your visit did not go as planned , and you comments are very important. I do apologize we have definitely shared your feedback with the Directors involved. We hope to have the opportunity to regain you confidence during a possible future stay, and please feel free to keep me ( Guest Relation Directors )...

San Rafael, California
Reviewed 2 weeks ago

Stayed for five nights on SPG points. As mentioned, there are large scale renovations going on right now, but that should not excuse some lacking service. We checked in on a Wednesday night to find that our room was not ready - at 9pm! Worse, we joined several other parties in the waiting area also waiting for their rooms to...

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Helpful?
1Thank bruin89
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear bruin89 , I understand you concerns and there are areas that we certainly can improve on. We are highly focused on guest experience and it is disheartening that we missed this experience while you were here with your family. We could do better and I apologize for the lapse in service. Your comments are indeed shared with the teams...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: €235 - €372 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hilton next door better choice”
_deanwatts0, 13 Apr 2017 | Read review
“I have no idea how to get a good room in this place”
HappyScientist, 4 Apr 2017 | Read review
“The rooms on the side of 809 give you a pool view and if possible, book a floor about 5 or higher because the view will be amazing.”
mterry1981, 28 Mar 2017 | Read review
“if you have more than two people in your party, do not get the new rooms, they are Micro Rooms at best.”
jaspinderb, 27 Mar 2017 | Read review
“near the pool”
Shaunx10, 22 Mar 2017 | Read review
5 of 5