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Sheraton Universal Hotel

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Sheraton Universal Hotel
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1,551 Reviews from our TripAdvisor Community

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Showing 1,434: English reviews
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Aurora, Colorado
Reviewed yesterday NEW

It's so hard to know what to say. We usually enjoy Sheratons, but this one was a disappointment. We were given a choice between an old room, and a renovated one; we looked at both, but chose the renovated one because it was closer to the pool. After one night, we realized the older room was more comfortable. The renovations...

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Helpful?
Thank Milehikrs
Sun City, California
HOTEL’S FAVOURITE REVIEW
Reviewed 6 February 2017

If you are going to Universal Studios there is not a better location than the Sheraton. We used the free shuttle to go to and from the park and were very pleased with that also. The hotel is a little dated but remodeling going on right now. We never saw the construction so it did not bother us at all....

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Helpful?
Thank James B
About Hotel's Favourite Review
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear James B, I am very glad that the location and amenity's worked for you! We appreciate the feedback on the outlet and the excellent service. Receiving great service, especially when traveling is just so important. I am happy you felt connected to the Sheraton Team and comfortable in your room. We look forward to being of service again very...

Los Angeles, California
Reviewed yesterday NEW

Well in days gone by maybe. but still this hotel has a great layout and Hollywood feel - I've stayed here 5x in 6 years and each time it has delighted - with pool side rooms or high rise views - there is something for everyone - breakfast by the pool highly recommended. for Business travellers there are 4 fantastic...

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Helpful?
Thank Shaun-10x
Bismarck, North Dakota
Reviewed 2 days ago NEW

Checked out on a Thursday and dropped off two bags of laundry to have them returned when I checked back in on Monday. When I returned, they had lost one half of one bag and the entirety of the other. I called Monday night with no explanation, called back Tuesday night with no explanation. I called back again and they...

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Helpful?
Thank Jladuke
Brisbane
Reviewed 2 days ago NEW

We stayed here for 3 nights and had a fantastic time. Staff were always friendly and helpful. We had a club level room which was a bit dated but the room was clean, comfortable and the bed was lovely to sleep in after a very busy day. Breakfast in the club floor longe (floor 9) was great and the staff...

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Helpful?
Thank eeyoreBrisbane
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear eeyoreBrisbane, thank you for your feedback ! We are happy you thoroughly enjoyed the visit , and yes , our renovation are in place and we do all we can to assure our guest are comfortable. We hope top be of service again soon if your travels bring you back this way !

Wallingford, Connecticut
Reviewed 2 days ago NEW

Our stay at the Sheraton Universal was good, it's within walking distance to Universal Studios which was nice to experience. The hotel is under construction which makes it busy and at times noisy. The staff was great.

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Helpful?
Thank Mike H
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Mike H, we arer glad you felt connect to the Sheraton team, we are very big on extending caring service and we hope to be of service agin soon!

Redlands
Reviewed 2 days ago NEW

Despite the renovations, this hotel was well worth it if you've got the extra cash. It's a fast 10 minute walk to the 'Skywalk' of Universal Studios where all the restaurants and shops are. The bar and desk staff were helpful, courteous and polite. Rooms were clean and comfy. We didn't venture to the pool but it looked inviting. My...

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Helpful?
Thank 742melindac
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear 742melindac, we are glad that you enjoyed the hotel, staff and the convenience. Convenience is super important when traveling and we do have the attractions very close by to the hotel which is so nice! We hope that your travels bring you back very soon, thank you so much fir your time and feedback.

North Tonawanda, New York
Reviewed 3 days ago NEW

You do get what you pay for in location at this hotel if you are traveling to Universal Hollywood. However, the quality is more mid-range than what the price suggests. It was nice having Starbucks coffee in the rooms, but the soundproofing between suites was horrendous. Our next door neighbors had several very enthusiastic children who would run around and...

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Helpful?
Thank BradMindy620
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

BradMindy620, it is definitely concerning that your visit did not meet expectations. We do appreciate your feedback and share it with the managers involved and it would be great to have a chance to regain your confidence in the Sheraton Universal. We are going through a renovations process and excited to showcase our new product in the near future. If...

Troy, Michigan
Reviewed 4 days ago NEW

This is now my sixth time here and I will keep coming back for the great location and great staff and facilities. Clarabelle at check in was very helpful. I did get a renovated room and loved the new look but was very disappointed that the cooling was just as erratic as always and frequently stopped working in the heat...

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Helpful?
Thank fcrane35
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear fcrane35, the lounge indeed is just great , the staff and the layout like you mentioned is delicious and a great convenience ! I am glad to to see that you enjoyed this visit and your feedback is invaluable and very much apprenticed. We hope that your traqbvels brign yo bhack this way very soon!

San Francisco, California, United States
Reviewed 1 week ago via mobile

When booking our rooms we were told construction would be going on until 5pm on the week days. Upon checking in the website said construction would be going on until 7pm. Today is went on until 8pm. This is a 'family friendly' hotel located next to a theme park. Families are going to be staying here with kids that need...

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Helpful?
1Thank Helene K
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dera Helene K, I understand your concerns , especially when traveling with childres and how important sleep timing can be. I do apologize as we could have done better in certain areas that you mentioned. Your insights are indeed shared with the proper management involved and we hope to have a chance to regain your trust in our service, for...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: €231 - €356 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
19 questions
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“near the pool”
 of 5 bubbles Shaun-10x, 22 Mar 2017 | Read review
“Try to get a room that is not at this hotel”
 of 5 bubbles Jladuke, 21 Mar 2017 | Read review
“Club level well worth the money”
 of 5 bubbles fcrane35, 19 Mar 2017 | Read review
“I would ask to stay in the newly renovated rooms just because they are brand new!”
 of 5 bubbles BeachBumDFW, 12 Mar 2017 | Read review
“Reserve by phone, ask if the room is renovated or older”
 of 5 bubbles Roughroad, 8 Mar 2017 | Read review
5 of 5