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The hotel itself is a nice hotel. The staff were super friendly and helpful, the place was clean, and the free breakfast was good. You also can't beat the free parking, hard to come by in downtown LA. I was a little concerned at first...More
3 Thank Angie H
Response from IHGService, Guest Relations Manager at Holiday Inn Express - Los Angeles Downtown WestResponded 22 May 2016
Dear Angie H,
Thank you for taking the time to write a review about your stay with us. We are pleased to know that you liked our breakfast selection and we certainly appreciate your nice feedback on our staff. However, we would like to apologize...More
Overall I would recommend this hotel, with a few caveats. I knew the hotel was in a neighborhood that apparently wasn't desirable, and indeed it isn't but I had no problems whatsoever. The hotel is secure, clean and FREE parking - if you are bringing...More
2 Thank hotelreviewer333
Response from IHGService, Guest Relations Manager at Holiday Inn Express - Los Angeles Downtown WestResponded 14 April 2016
Thank you for taking the time to express your thoughts and concerns regarding our hotel. I appreciate your kind comments towards our parking service. On the other hand, I apologize if you may have experienced any inconvenience with our air conditioning system, elevator...More
I concur with previous reviewers. The hotel itself is good, and the staff is superb. The desk attendant was incredibly helpful, giving me full use of the facility well before my check in. She assisted in other ways as well, and was just generally terrific....More
Spent four nights at this hotel last week and it was everything you'd expect of a Holiday Inn Express. Clean efficient functional and all very comforting.
Step out the front door and you notice immediately your in a less affluent area of the city. I...More
I'm fairly loyal to the Holiday Inn Express brand. Originally I had a different hotel booked downtown for a business event, but after accidentally cancelling it, I had to get a new room and this was one of the cheaper ones near downtown. Parking and...More