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We stayed here for a couple of nights and the staff was warm and friendly. Did not like the location - though it is close to downtown, walked around a bit and did not feel comfortable in the locality - retail and food options around...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express - Los Angeles Downtown WestResponded 12 October 2017
Thank you so much for staying with us and for taking the time to leave us your feedback. I am thrilled to hear that our warm and friendly staff contributed in making your experience comfortable and memorable. On the other hand, I am...More
Here are the four primary reasons my stay at this property was so awesome: 1) Aida 2) Rafael 3) Juan 4) Ivan. Wow! These four individual know customer service. Aida was the person who checked me in. She made me feel as though our meeting...More
I stayed on points a second trip and this will probably be my last stay there. Location is sketchy though close to downtown. Homeless everywhere and grime and low end retail options. The halls were a sauna and so was the room - it was...More
The hotel is located about 12 minutes from the convention center in a rundown neighborhood with an abandoned building next door and homeless sleeping there.The staff was wonderful except the manager who managed to not be there every morning I tried to talk with her...More
This hotel should remove the Express from their title. We weren't looking for anything fancy/upscale, just a place to lay our head for few nights while in LA. A couple of things. It's advertised as downtown and it's not. It's in a neighborHOOD called Westlake,...More