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Hotel is located in a very rough neighborhood. There were people sleeping in the street outside of the hotel. Only food options within walking distance are fast food chains. The hotel itself had a "cosmetic" upgrade by Holiday Inn. There were flies inside the lobby...More
My rating is only for their very easy use of parking. I was flying out and needed a cheap place to keep my car - and their service was quick and kind. Check in at the front desk, park, load up in the shuttle (that...More
Where to start with this place. We stayed at this Holiday Inn Express this week. Don't let the name fool you, this hotel is not downtown proper. It is located east of downtown in the MacArthur Park area. For those unaware, MacArthur Park is an...More
This hotel is very well managed. There was not a single employee who did not go out of their way to greet us and make sure we had everything we needed. So many smiling faces and everyone working hard to keep the hotel running smoothly...More
I require a handicapped space. On our 2nd day, a car without a handicapped sticker was parked in the handicapped space in front of the hotel. The front desk would not ask him to move. I had to park farther away, shoved into a space...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express - Los Angeles Downtown WestResponded 13 April 2018
Thanks for choosing us for your lodging needs, we're glad to have hosted your stay. I'm pleased to see your favorable rating for our hotel's cleanliness. On the downside, I'm sorry to learn about your troubles with parking. It's also sad that the service...More