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Extended Stay America - Los Angeles - LAX Airport

98 reviews
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Traveller (14)
Room & Suite (15)
Dining (1)
Overview
  • Excellent20%
  • Very good29%
  • Average20%
  • Poor18%
  • Terrible13%
Travellers talk about
“working order”(3 reviews)
“parking fee is”(2 reviews)
“westfield mall”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Multilingual Staff
Pets Allowed
2.5 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (98)Write a Review
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All reviewsworking orderparking fee iswestfield mallfree internethousekeeping staffkitchenettelaxcleanlinesschannelsconference
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11 - 15 of 87 reviews
Reviewed 3 August 2017

The bad odor in the room was awful The bathrooms had strong urine smell. Dirty socks from previous guests!! I will not recommend this hotel to anyone. The only positive from this experience were the two young ladies at the front desk.More

Review collected in partnership with Extended Stay
Thank 321elbaf
Response from 00esa, General Manager at Extended Stay America - Los Angeles - LAX AirportResponded 4 August 2017

Elba, please accept my sincere apologies for the cleanliness issues you and your family encountered in your room. We regret failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our...More

Reviewed 31 July 2017

I love the staff and the way they treat their guest...It's clean and quiet. I could stay forever! The Manager Rick was nice and the Housekeeping staff were very good. The front desk was always there to help.More

Review collected in partnership with this hotel
Thank Guy B
Response from 00esa, General Manager at Extended Stay America - Los Angeles - LAX AirportResponded 1 August 2017

Thank you for being our guest and for your wonderful feedback. Every team member at Extended Stay America - Los Angeles - LAX Airport works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We appreciate your business and...More

Reviewed 8 July 2017

I really liked the front desk people. They make your life easier and you feel comfortable. I stayed for about 44 days. I slept very comfortable. The beds could be bigger but it was nice anyway. I liked the kitchen. Very convenient and I could...More

Review collected in partnership with Extended Stay
Thank P8052TNcarlosc
Response from 00esa, General Manager at Extended Stay America - Los Angeles - LAX AirportResponded 9 July 2017

Thank you for being our guest at Extended Stay America - Los Angeles - LAX Airport. We are delighted to know you were comfortable here and that our Front Desk associates left you with a good impression of our hotel. I will be sure to...More

Reviewed 27 June 2017

This location was fantastic!!! The staff were all very friendly & very accommodating. The GM did an excellent job in training all his team members. The rooms were very clean. A very safe place to spend vacation or long stay.More

Review collected in partnership with Extended Stay
Thank 668percivalv
Response from 00esa, General Manager at Extended Stay America - Los Angeles - LAX AirportResponded 28 June 2017

Thank you for sharing your wonderful experience at Extended Stay America - Los Angeles - LAX Airport. We are delighted to know you thoroughly enjoyed your time with us and that our outstanding hospitality and convenient location made it even more memorable. We appreciate you...More

Reviewed 22 May 2017

What a dissapointment this hotel was. I booked there because I already booked before on other hotels of the same chain, but evidently they don't have the same quality standards for all of their hotels. Filthy (very), smelly, poorly managed, too few employees, and most...More

Thank guscir
Response from 00esa, General Manager at Extended Stay America - Los Angeles - LAX AirportResponded 22 May 2017

Please accept our sincere apology for the cleanliness and service issues you encountered during your stay at our hotel. Your experience is not indicative of our usual performance. We take your comments seriously and our training procedures will be revisited to ensure this does not...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Free Parking
Breakfast included
Hotel Amenities
Self-Serve Laundry
Free Parking
Breakfast included
Laundry Service
Multilingual Staff
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
US$139 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$139 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (14)
Room & Suite (15)
Dining (1)
Questions & Answers
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Room Tips
"Don't stay here."
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"Top floors, since you will hear ALL the noises from footsteps if you choose a room on the lower floors."
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"Take the upper floor. It is less noisy."
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"Choose an upper room that faces the rear of the hotel, away from Sepulveda blvd. and not near the elevator."
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