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I wanted to leave a review on their website but got this.
"The Holiday Inn Express Website service you were looking for is currently unavailable, but we hope to have it up and running again soon.
Please try again later, or contact us at 1...More
1 Thank braunzie
Response from IHGService, Guest Relations Manager at Holiday Inn Express Van NuysResponded 21 February 2016
Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. However, it is regrettable that the condition of the amenities and facilities...More
As others have said, the place is decent to lay your head, but the internet service was non-existent. Webpages would not load. The blowers in the rooms are so loud I wish I had earplugs with me! Overall, it was clean and the bed was...More
1 Thank jenslp74
Response from HolidayInn V, Guest Relations Manager at Holiday Inn Express Van NuysResponded 23 March 2016
We would like to apologize for not meeting all your expectations when staying with us. Still you gave us a great score, greatly appreciate it. Hope the next stay would make a big difference, we will do our best to make sure your next stay...More
I have stayed at this hotel at least once a year for years. Staff is friendly but I think I will look at other IHG properties. I called ahead to be sure my room was better than my stay in July. Same result. The friendliness...More
2 Thank Brad D
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 15 January 2016
Dear Brad D,
Thank you for staying with us and for writing a candid review. I am glad that you found our staff accommodating and friendly during your stay. On the other hand, I apologize for the internet and air conditioning unit issues you experienced...More
Spent 3 nights around Christmas. The room is typical for this hotel. Clean and tidy. Air condition was noisy, but effective. Internet was ok.
Breakfast is bad. There are less then 10 tables for the whole hotel. It is not enough. Variety is poor, and...More
2 Thank boazsharon
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 13 January 2016
Thank you for taking the time to share your experience about your stay. It is disheartening to learn that your stay with us did not fully meet your expectations due to the issues received regarding the breakfast selections and the air conditioning unit...More
The staff was amazing! Manny at the front desk really take care of us, truly going above and beyond.
Upon pulling into the parking lot, there was a sprinkler that has bursted it looked like. There was water spewing everywhere!
The smell of marijuana was...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 26 December 2015
Thank you for taking the time to review our hotel on TripAdvisor. We value each feedback as this will allow us to identify areas that may benefit from additional attention. We sincerely apologize if you found the condition of our facilities to be...More