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Hilton Los Angeles/Universal City

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Hilton Los Angeles\/Universal City
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3,390 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Los Angeles/Universal City
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Showing 2,982: English reviews
Reviewed 16 February 2015

Initially I would have given this hotel a very good review. If you book the King room, the room is spacious and the views of the mountains are quite nice. However if you book a room with two beds, the room is half the size and the views I had were of the parking lot. If you can get the...

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Helpful?
1Thank CCW60
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, At Hilton Los Angeles/Universal City hotel, we strive to create unforgettable experiences for each guest. I can understand your frustration in not receiving the level of service you have come to expect from us. As you have mentioned, you usually are very pleased with the room, service and atmosphere of our hotel. I hope that one stay will...

Sydney, Australia
Reviewed 15 February 2015

When you say Hilton you expect amazing. Well this one inst that amazing. The suite is a little run down and the rooms are small. It can definitely do with a refurb inside, its outdated. Staff are all very lovely. Checking was great. Breakfast amazing! We got complimentary breakfast for being HH Members and free parking too and WIFI. We...

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1Thank Kyle_Kardashian
Reviewed 11 February 2015

Overall the hotel was ok, a few things kind of threw me off a little. Upon arrival the guy at the front desk couldn't even muster a "Hello", when I asked if this was were to check in his first reply is "well you are way too early to check in" (when I booked the hotel I had already requested...

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2Thank jj r
Melbourne, Australia
Reviewed 9 February 2015 via mobile

We booked in to this Hilton last minute as we decided to bail on a horrible hotel we had booked online. Feeling lost in LA, we decided to go with a reputable chain to avoid another disaster. We were not disappointed. The rooms were a good size and very clean. We had a view of universal studious out our window,...

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3Thank Jarrod W
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you so much for the wonderful review. We are delighted we could assist you in your time of need and that we were able to make your stay comfortable. We look forward to welcoming you back again soon. Warmest regards, Lorie Towsley Marketing Manager at Hilton Los Angeles/Universal City LTowsley@HiltonUniversal.com Follow us @HiltonUniversal on Twitter and Instagram...

San Diego, California
Reviewed 9 February 2015

Our room was more like a suite and the view was fabulous overlooking Universal Studios. It was close enough to walk to Universal but you could also take the tram that comes every 15 minutes and drops you off at the City Walk where all the restaurants and shops are at. We even got to see Mario Lopez filming EXTRA...

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1Thank TJ F
Rancho Mirage, United States
Reviewed 8 February 2015

Reminded them about my AAA discount when I arrived and twice it was "accidentally" left off my room check in sheet. $70 was the difference so important. Finally after the dork at the front desk made the change, I got the discount.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
3Thank Amy S
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent stay. We are disappointed to hear of the challenges you faced while checking in. Your comments will help us improve our services in the future. We are delighted your overall stay was enjoyable. We do hope your travels bring you back this way again soon, and...

Manama, Bahrain
Reviewed 6 February 2015 via mobile

I stayed for two nights and wish that I could've stayed more. Loved the friendly atmosphere. Very comfortable spacious rooms. Loved the bed. Helpful staff. There is a free shuttle to universal studios which run every 15 minutes. Parking is expensive.

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2Thank DanaBah
Seoul, South Korea
Reviewed 6 February 2015

Overpriced for an experience which more or less leaves a bad taste if something bad should happen during your stay. Perhaps they could try to work on better customer service without having to ask 3 times and without seemingly demanding tips for everything, which is not-done for a hotel in this price range.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank Michael S
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your experience. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity...

NYC
Reviewed 4 February 2015 via mobile

Great view from the 20th floor. Watched the sunrise over the hills. Great breakfast buffet, but you can always order a la carte from the full menu. Staff is professional and Linda at reception was very helpful when our flight home was cancelled and we needed to possibly stay if we couldn't get a flight. She gave us a very...

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1Thank Barb B
Reviewed 30 January 2015 via mobile

I checked in and my room stank of smoke. I instantly got a headache. I complained as I walked in to the bell man. He told me call. I did and housekeeping said if I leave they will fix it. 3 Hours later still awful smoke smell. I call again, and 20 minutes, later they move me to a room...

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3Thank dana c
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us here on TripAdvisor. We are disappointed to hear that your experience fell short of your expectations. A representative will be in touch with you shortly to gain a better understanding of your experience. We do hope that we will have the opportunity to provide you with...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 

Additional Information about Hilton Los Angeles/Universal City

Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Region: United States > California > Los Angeles > Central L.A
Price Range: €215 - €380 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Reservation Options:
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Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton
Hotel Style:
#7 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Los Angeles/Universal City staff and other travellers.
85 questions
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13 days ago

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Questions? Get answers from Hilton Los Angeles/Universal City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go higher floors for amazing views”
 of 5 bubbles JJUk2011, 20 Mar 2017 | Read review
“Keep your expectations real and you'll be less disappointed than I was.”
 of 5 bubbles shirlenep2017, 15 Mar 2017 | Read review
“Ask for a view of Universal Studios. The view is truly excellent.”
 of 5 bubbles vacaylover2015, 13 Mar 2017 | Read review
“ask for a corner room”
 of 5 bubbles kcirtapp, 13 Mar 2017 | Read review
“Stay on upper floors”
 of 5 bubbles 698cindyh, 13 Mar 2017 | Read review
5 of 5