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Hilton Los Angeles/Universal City

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Hilton Los Angeles\/Universal City
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3,328 Reviews from our TripAdvisor Community

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Showing 2,923: English reviews
Reviewed yesterday NEW

We had planned a family get-together (4 grandchildren and six parents) in order to see Universal Studios. The hotel was near-by and seemed, on paper, to be in a perfect location. The location was perfect with only a short walk to Harry Potter et al, but the hotel was even more perfect. The staff were always friendly and helpful. The...

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Helpful?
Thank Monica S
Maui, Hawaii
HOTEL’S FAVOURITE REVIEW
Reviewed 26 December 2016 via mobile

Took the family to Universal studios for the holiday. Hotel and staff were very friendly and helpful. Rescued puppy at last minute while near there and staff got us in pet friendly room and concierge and front desk staff were very helpful. Shuttle every 15 minutes to park food was good and atmosphere very festive. Recommend this place and will...

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2Thank Scott J
About Hotel's Favourite Review
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Thank you Scott for the five star review. We truly appreciate your comments and are happy to hear you enjoyed your stay. We love that you rescued a puppy and we were able to accommodate you in one of our pet friendly rooms! We look forward to welcoming your family back the next time you visit Los Angeles. Carole -...

Coto de Caza, California
Reviewed 2 days ago NEWvia mobile

We stayed for my daughters birthday and took the shuttle to and from Universal and City Walk multiple times. Wait was no more than 10 minutes and all the drivers were very nice. The young lady at check-in (Astrid I believe) was very helpful in getting our rooms close together and was even able to get one of our rooms...

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Thank LovesHockey27
Fond du Lac, Wisconsin
Reviewed 2 days ago NEW

I would recommend this hotel to anyone going to Universal Studios. We've stayed here before and will stay here again if we ever visit this part of LA again. The rooms are spacious and clean. We had a great view of Universal Studios from our corner king room on the 22nd floor. As Diamond members, a continental breakfast is included...

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2Thank MissyLate
Cincinnati, Ohio
Reviewed 3 days ago NEWvia mobile

I usually don't review many hotels used for business as I keep it to standard Hilton properties for their rewards programs. As a diamond member, the extras throughout the year make all the hotel stays more tolerable. In this case, I have to post a review for the extra effort by this to address all the little things that make...

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Helpful?
Thank ChadS303
HiltonUniversal, marketing coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear guest, Wow! Thank you so much for taking the time to write us a review. We strive to meet every guest's expectations and we are so glad to see that we did that for you. I am glad our staff accommodated you and gave you what we always aim for! Again, thank you and we will be looking forward...

Reviewed 4 days ago NEW

Terrible experience!!!! Hotel was definitely not worth $200 PER NIGHT, even with the Shuttle to the Park. Creamers for coffee were rancid, spoiled -- poor check in (didn't even have my reservation set aside) -- said I had no reservation, even though I had booking.com printout, had to argue with them!!! Hotel was like a Motel, was shocked. Food was...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 104rebeccav
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear guest, Thank you for taking the time to write us about your experience here at the hotel. I would like to apologize sincerely for the issues you encountered as that is not what we want our guests to experience. We strive to exceed your expectations and I will be sharing your review with our management team. Angie Melchiade |...

White Mountains of New Hampshire
Reviewed 4 days ago NEWvia mobile

Can walk to and from the park entrance. There is also a shuttle every 15 minutes to the City walk entrance. Rooms are spacious and beds very comfortable. They are replacing carpet in the lobby currently. Pool and hot tub nice with towels available there. Hotel is huge. Breakfast expensive ($36 for eggs and bacon). Parking is $28 per day...

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2Thank VWH
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time for writing us a review about your stay. We are in the process of finishing up some renovations, but we are glad to see that your time at our hotel was great and had an amazing time at Universal Studios! We hope to see you again in the near future! Angie Melchiade...

Nutley, New Jersey
Reviewed 4 days ago NEW

Starting by saying my overall rating is 3.5* View/Location: 9/10...Prime spot if you're visiting Universal Studios for work or play. Corner rooms with a view are nice. Bed: 5/10...average comfort, support Decor: 5/10...stuck in the late 80's/early 90's for most of the hotel. Rooms are at least updated Cleanliness: 7/10...above average, but not immaculate Service: 9/10...friendly, helpful staff. prompt service...

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Thank RobChills
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for writing us a review! We strive to give the best to our guests, at the moment we are in the process of renovating some areas in the hotel, but I am glad to see that our service towards you was great! We hope to see you in the near future, thank you once again. Angie...

Roseville, United States
Reviewed 4 days ago NEW

If you want a great hotel next to Universal Studios,this is where you want to stay. Great customer service. Beautiful lobby. Spacious rooms with floor to ceiling windows with a nice view. Very clean. Everyone is extremely helpful and extremely nice. I definitely would recommend this hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Thank veras975
HiltonUniversal, marketing coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear guest, First of all thank you so much for taking the time to write us a review! I am so glad to see that you had a great stay with us and enjoyed our rooms and service! We strive to give the best to our guests. We hope to see you again in the near future! Angie Melchiade |...

Vancouver, Canada
Reviewed 4 days ago NEW

Nice convenient hotel with great amenities and free shuttle to universal studio was extremely handy. It also has the hop-on hop=-off bus service that comes straight pass the front door! Which we used quite frequently to explore the greater LA area.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Michael A
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Michael A, I am glad to see you had a great time staying at our hotel and had the convenience of our free shuttle to Universal Studios! Thank you for taking the time to write us a review and we hope to see you in the near future! Angie Melchiade, Marketing Coordinator.

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 

Additional Information about Hilton Los Angeles/Universal City

Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Region: United States > California > Los Angeles > Central L.A
Price Range: €208 - €362 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia and Priceline so you can book your Hilton Los Angeles/Universal City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton
Hotel Style:
#7 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Los Angeles/Universal City staff and other travellers.
82 questions
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Greater Sydney, Australia
23 days ago

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Questions? Get answers from Hilton Los Angeles/Universal City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“corner rooms are the best”
 of 5 bubbles RobChills, 15 Feb 2017 | Read review
“Rooms overlooking the Theme Park”
 of 5 bubbles adelaidiantraveller, 12 Feb 2017 | Read review
“Rooms facing the resort are quieter.”
 of 5 bubbles thebellcaptain, 7 Feb 2017 | Read review
“If you ask for a rollaway make sure you get it”
 of 5 bubbles Gladys56, 7 Feb 2017 | Read review
“Hi floor - corner room. Amazing view of Los Angeles and of Universal. Thin walls though.”
  • Amazing front desk staff! They sent this up to the room for my daughter's birthday.
 of 5 bubbles jenmattconlon, 5 Feb 2017 | Read review
5 of 5