When we arrived we were greeted by Danny! He was so kind and funny. Danny was very helpful and even helped us with the metro. Danny was very funny and I really enjoyed our stay! Thank you Danny and what a great Hotel.
Our first visit to this hotel turned out to be better than we expected. This was mainly due to the kindness of the staff. Big shoutout to Roberto at the pool bar for ordering our food and making us comfortable in a cabana. He really went the extra mile. There was also a wonderful gentleman who stayed with our bags while we checked in and then brought them up to our rooms. He was so welcoming and helpful. I wish we could remember his name (Julio?). We loved the fact that we were guaranteed connecting rooms. The shuttle to the park was convenient and came approximately every fifteen minutes.
Victor made a delicious cocktail and was super welcoming. Recommend grabbing a solid drink and a nice chat! Other staff was awesome and charming, nice seating and good vibes. And unique creative drinks.
Victor made me a fantastic toki whiskey cocktail. Super lovely service and very funny. Great hospitality. My family often stays at this hotel when they visit so it’s a pleasure to come by and enjoy some drinks at the hotel (good drinks are hard to come by at big hotels like this).
We had an enjoyable stay here. We LOVED the room! It was comfortable and quiet! The staff were polite and helpful. And this is in spite of a traumatizing even that occurred with housekeeping. The day we were to check out, we went to breakfast early (hadn't checked out...it was only 8 am). We took our luggage to our car but left all of our food & drinks for the trip home in the room, as again, we hadn't checked out and it was early. We went to breakfast. We came back and the maids were cleaning our room and had taken all of our food and drinks for themselves. Since they didn't speak English, they called their manager, Brandon. We were horrified! It was only 9 am at this point. And we felt violated. Finally, the floor manager, Jerome called and arranged a reimbursement for us. But it is unforgivable that the maids were cleaning our room, took our things and we hadn't checked out! While we were waiting to hear from the floor manager, a maid kept cleaning the room while we were waiting. We had to ask her to leave. We felt violated and we both knew that she shouldn't be cleaning while guests are in the room and it was only 9 am and we hadn't checked out! Supposedly, the managers were to get together to come up with a new policy to ensure this doesn't happen again. But it was upsetting. Again, they did provide reimbursement. We would stay here again, but we'll be on the alert!…
Stayed at the Hilton for 4 nights! Ezra and Victor were amazing bartenders. Victor recommended several amazing margaritas (tropical crush and blackberry [skulls not included] were awesome). Ezra was always welcoming! Great job overall for their bartending staff!
With the combination of atmosphere and beautiful scenery this place is prime real-estate. Victor our bartender was the best in the business. Ask for a Manhattan by Victor...... you won't be disappointed!!! You won't want to leave.
We came for Halloween horror nights, and we headed to the bar. Max and Vic were fantastic, the drinks were delicious and Max had us laughing the whole time. They were fast with our drinks, and made us feel super comfortable. I will definitely go back!
We stopped in the lounge for a quick cocktail before heading to Universal Studios and ended up having 3. :-) The drinks were very delicious and the service was outstanding. We highly recommend stopping in to say hello to Max the bartender and the bar back Victor, Not only were the drinks amazing but the service was top notch I recommend the spooky margarita, spicy mojito and mango sours shots
With just a one night stop over at the hotel we were greated with a warm and friendly smile and service, nothing has been too much trouble. Being a tad getlagged the staff were fantastic. We were given the most amazing room (a corner suite on the 19th floor) which had a panormaic view to die for. The meal the bar was tasty with a selection of oriental or american classics and reasonably priced. The breakfast buffer is a bit pricey bit wow, what a choice! All in all we will be coming back, not only to enjoy this hotel but ex0lore Universal city and LA!